Mar
2025
Healthy North Coast welcomes today’s announcement by the Australian Government of a new Medicare Mental Health Centre in Tweed, which will improve access to high-quality, free mental health care for people in the region.
Funded by the Australian and NSW governments through the National Mental Health and Suicide Prevention Agreement, the centre will provide walk-in mental health support for people needing immediate, short and medium-term care, without the need for a referral or appointment.
The announcement was made by Emma McBride MP, Assistant Minister for Mental Health and Suicide Prevention and Assistant Minister for Rural and Regional Health, and Justine Elliot MP, Member for Richmond at Tweed Heads this morning.
Healthy North Coast CEO Monika Wheeler was excited to welcome the funding for a new centre in the region, after the proven success of two centres already operating on the North Coast in Lismore and Coffs Harbour:
“Demand for mental health services on the North Coast continues to grow, and having a dedicated centre like this in Tweed Heads with 7 FTE clinicians and peer worker staff, means that people will be able to get the support they need, when they need it, at no cost,” Ms Wheeler said.
“We know Medicare Mental Health Centres work. In the six months from July to December 2024, our centres in Coffs Harbour and Lismore helped 831 people. 68% of these people showed a significant improvement in their mental health outcomes.[1]
“The top three reasons people attended the Lismore and Coffs Harbour centres were for anxiety disorders, depressive disorders, and PTSD.”
“A new centre in Tweed Heads will complement existing services and ensure there is a clear pathway for people seeking help, whether they are experiencing a tough time, in distress, or need ongoing support,” added Ms Wheeler.
The Tweed Medicare Mental Health Centre is part of the national rollout of community-based mental health services which are welcoming and non-judgmental places where anyone can access free information, services and supports.
Once Healthy North Coast has received the funding from the Department of Health and Aged Care, we will begin a process of consulting with community around the service specifications and undertaking a competitive tender process to determine the service delivery partner to run the new centre.
The centre will open its doors to the Tweed community in late 2026.
In the meantime, Tweed locals can access the Medicare Mental Health Phone Service via 1800 595 212.
For more information on Medicare Mental Health services on the North Coast, visit hnc.org.au/mental-health-support.
[1] Measured using the K10+ measure of psychological distress.
Mar
2025
Young people in the Northern Rivers will continue to benefit from disaster recovery health and wellbeing support with the extension of the Resilient Kids program’s counselling, therapeutic services and community support until early 2026 at a cost of $1.3 million.
In recognition of the mental health impacts of Ex-Cyclone Alfred, the Australian Government has extended the counselling and therapeutic support component of the Resilient Kids program to early 2026.
The North Coast of NSW is one of the highest disaster-declared regions in the country for frequency and severity across all three measures of fire, flood and storm.
Resilient Kids has reached 7,482 young people through a range of activities, such as individual and group therapy, schools-based education, activities to support social and emotional wellbeing and connection, and a parent and carer program, since its launch in 2023.
The program supports children and young people recovering from trauma, reducing long-term impacts of natural disasters and building resilience. Since the program started, Social Futures (with their partners, The Family Centre and Human Nature Therapy) have supported:
The Aboriginal Strong Community Program, delivered by Lives Lived Well, has also provided support to 713 children and young people, with participants having an average wellbeing improvement score of 80%.
Resilient Kids is funded through a $10 million grant from the Australian Government through the National Emergency Management Agency, originally as a result of the 2022 Northern Rivers floods. Now, counselling and other therapeutic services will be extended after the effects of Ex-Tropical Cyclone Alfred.
The extension allows Resilient Kids to continue operating three Wellbeing Hubs delivered by Social Futures, in Casino, Kyogle and Mullumbimby for 8 to 18 year-olds and their families. Outreach will continue in smaller and underserviced communities around the Northern Rivers.
Other elements of the Resilient Kids program will end in June 2025 as per the original program term.
More information on Resilient Kids can be found at hnc.org.au/resilient-kids or socialfutures.org.au/resilient-kids.
Examples of the great programs that have been co-designed with young people include therapeutic painting workshops in local schools and targeted programs for neurodiverse young people.
Quotes attributable Minister for Emergency Management Jenny McAllister:
”People in the Northern Rivers often talk to me about the impact the flooding in 2022 has had on children and young people.
“Last week in Lismore I had the chance to hear directly about the great work that Resilient Kids has been doing with almost 7,500 Northern Rivers young people. The workers told me about the coping skills young people were demonstrating, as well as the importance of connecting young people to additional support services when they need it.
“The Albanese Government is extending its funding to the Resilient Kids program so this work can continue – building resilience in our next generation. We are particularly pleased that this funding will allow the Wellbeing Hubs to assist with the impacts of Ex-Tropical Cyclone Alfred.”
Quotes attributable to Monika Wheeler, CEO Healthy North Coast:
“We’re thrilled to extend the Resilient Kids program, ensuring that young people across our region can continue to get the support they need to navigate life’s challenges. After the natural disasters that our region has experienced in the past, we know that building resilience and strengthening mental health is more important than ever. This extension means more local kids will have access to vital services, helping them feel supported, empowered, and ready to face the future with confidence.”
Quotes attributable to psychologist Simone Silberberg, General Manager Mental Health & Wellbeing at Social Futures:
“The extension of the Resilient Kids program’s counselling services is fantastic news for 8-18 year olds across the Northern Rivers in the wake of Ex-Tropical Cyclone Alfred. Our counsellors and program workers are seeing a lot of young participants experiencing escalated mental health needs, and we are providing tailored individual support which is so critical during this time.”
Pictured above (L-R): Shoshannah Oks – Program Manager – Resilient Kids at Social Futures, Sophie Boyle – Senior Manager, Healthy and Resilient Children and Young People at Healthy North Coast, Monika Wheeler – CEO Healthy North Coast, Simone Silberberg – Psychologist and General Manager Mental Health & Wellbeing at Social Futures, Jenny McAllister – Minister for Emergency Management, Janelle Saffin – Member for Lismore, Minister for Recovery and the North Coast, Cassie Primmer – Chief Operating Officer at Social Futures
Mar
2025
North Coast residents are encouraged to check the Healthdirect Service Finder for any changes to local health service opening hours in the wake of ex-Tropical Cyclone Alfred, if your normal general practice or pharmacy are not available.
The severe weather event has caused significant disruption to local infrastructure, including health services, which may be operating under revised hours or limited capacity. Residents are encouraged to verify the availability of their local healthcare providers before attending in-person.
CEO of Healthy North Coast, Monika Wheeler, said the impact of ex-Tropical Cyclone Alfred has been widespread, with many health services having to alter their hours or close completely:
“So far, more than 70 local health services have advised changes to their opening hours to Healthy North Coast, due to the impact of flooding, damaged premises, power outages and staff being unable to travel,” explained Ms Wheeler.
“We want to ensure the community can access the care they need without unnecessary delays or travelling to providers that are closed.”
The Healthdirect Service Finder is the most up-to-date public source of information for health service availability across Australia. It provides real-time details about medical centres, pharmacies, hospitals, and other essential healthcare providers, including changes to opening hours.
Healthy North Coast worked with Healthdirect, South-Eastern Queensland Primary Health Networks and the Australian Government to ensure real time updates are available in preparation of ex-Tropical Cyclone Alfred.
To check the status of a health service, visit the Healthdirect Service Finder at healthdirect.gov.au/australian-health-services or via the Healthdirect app.
“As part of our role in supporting the health response with the Mid North Coast and Northern NSW Local Health Districts and Australian and NSW Government agencies, Healthy North Coast has been in regular contact with local primary health practitioners, offering assistance, and communicating service closures and opening hours,” Ms Wheeler said.
“We have also coordinated GPs and other health professionals to attend evacuation centres in collaboration with Local Health District services. Thank you to the clinicians who put their hand up to help with the coordinated response.” added Ms Wheeler.
Bettina McMahon, CEO of Healthdirect Australia, also encouraged the community to utilise the platform:
“People can’t just put their health on hold – even in times of severe weather events. Health leaders on the North Coast, in particular, have deep experience ensuring their communities can access the care they need during storms, floods, and fires. Often this is as simple as finding out which local services are still operating. Other times it is by having a telehealth appointment. Healthcare providers across the rest of Australia are ready to support the North Coast through telehealth to address urgent care and mental health needs when local services have reached capacity.
“We are working closely with local health service co-ordinators like Healthy North Coast to ensure Healthdirect’s Service Finder has up-to-date information about which local services are operating including GPs, pharmacies, allied health and hospitals. While a general internet search will only show opening hours during normal times, Healthdirect is getting daily updates on current operating hours.
“Healthdirect also has information on staying safe in flood affected areas. We see certain types of injuries and infectious diseases rise in flood-affected areas, and we have advice on what people can do to stay well. Our website has practical information on health risks and other tips like storing essential medicines.”
For further updates on health service availability, please visit the Healthdirect Service Finder at healthdirect.gov.au/australian-health-services.
Additional info:
Extreme weather events can be stressful and create anxiety, low mood or increase the severity of existing conditions. If you’re feeling overwhelmed, you’re not alone.
Mental health support is available at:
Help in a crisis:
If you require immediate 24/7 help, contact:
Health advice:
Jan
2025
Pictured L-R: Tony Davies (CEO Social Futures), Donna Burns (headspace Board), Monika Wheeler (CEO Healthy North Coast), Justine Elliot MP, Leon McCann (Co-Chair Young People’s Advisory Committee), Emma McBride MP, Jason Trethowan (CEO headspace)
Young people aged 12 to 25 in Ballina are set to benefit from increased access to mental health support with the opening of a new headspace service.
Northern Rivers-based not-for-profit organisation Social Futures was selected to operate the new headspace service which provides a safe, welcoming space where young people can access free or low-cost, youth-friendly supports including mental health, alcohol and other drug services and vocational and educational services.
Located centrally in Ballina, the service is designed to help address the growing need for mental health support in the region.
Staff at the new service include health workers and mental health professionals that can help with issues such as stress, anxiety, managing relationships with family and friends, alcohol and other drugs, questions about romantic relationships, sex and gender, bullying, anger, finding a job or getting into study, and more.
The headspace Ballina service is part of a national network of 167 centres working to provide early intervention mental health services to young Australians. This new service was made possible through funding from Healthy North Coast through the Australian Government’s Primary Health Network program.
The service is now open to the community. Young people and families are encouraged to visit and learn more about the range of services available. For more information, visit headspace.org.au.
Quotes attributable to Assistant Minister for Mental Health and Suicide Prevention, Assistant Minister for Rural and Regional Health, Emma McBride MP:
“The Albanese Labor Government is investing in the headspace network so young people can access free mental health care close to home.
“There are now 91 headspaces in regional Australia showing our commitment to supporting young people outside the major centres.
“Natural disasters can have long lasting effects on people’s mental health. The opening of headspace Ballina makes sure young people affected by the floods, or experiencing any mental health concerns, have access to the support they need.”
Quotes attributable to Assistant Minister for the Prevention of Family Violence, Assistant Minister for Social Services and Member for Richmond, Justine Elliot MP:
“Establishing a permanent headspace in Ballina will reduce the burden of mental ill-health in our community and help our young people to thrive.
“This is the second headspace for Richmond after headspace Tweed Heads. Both headspaces are examples of the Australian Government supporting the health and wellbeing of regional Australians.
“I would like to recognise headspace Lismore for the crucial outreach services they have provided over the past few years to support young people in Ballina following the floods.”
Quotes attributable to Healthy North Coast CEO, Monika Wheeler:
“The North Coast region has a higher level of mental health, suicidality and substance use challenges in comparison with the rest of NSW. Locally, we have a third more mental health-related emergency department presentations than the rest of NSW. The new Ballina headspace will improve access to mental health and wellbeing services for young people across the Ballina Shire so that help is available before young people reach crisis point.
“The new headspace Ballina service will provide a vital resource for young people, to build early and positive help-seeking behaviours that will support wellbeing management for later years. Healthy North Coast is proud to support this service in partnership with Social Futures and the Australian Government.”
Quotes attributable to Chief Operating Officer – Service Delivery at Social Futures, Cassie Primmer:
“Social Futures is excited to announce the expansion of our headspace service in Ballina, building on existing services previously offered through outreach from our parent headspace centre in Lismore. Services will include a stronger focus on providing culturally safe support for Aboriginal and Torres Strait Islander young people.
“Young people face challenges on many fronts, from the demands of study or work and cost of living pressures to self-identity, loneliness, coping with change, and global warming. It’s vital to acknowledge these impacts and recognise that life isn’t always easy.
“We look forward to welcoming everyone into this fantastic new space and providing the best experience possible.”
Quotes attributable to Acting CEO headspace, Julia Smith:
“We’re extremely pleased to see mental health services for young people on the North Coast strengthened with headspace Ballina now offering services to the local community, supported by strong headspace partners in Social Futures. From our perspective the most important thing in opening a service like this is that the community of Ballina know the service is now here for you – so if you, or a young person you care about needs support with their mental health, please know that’s what headspace is here for.”
Dec
2024
Healthy North Coast is proud to announce the successful funding recipients of the 2024 Community Wellbeing and Resilience (CWR) Program.
Queer Family, Plan C and The Returning will each receive funding to deliver programs over the next two years to help impacted North Coast communities in their recovery from the health and wellbeing impacts of natural disasters, and to build their capacity to respond to future events.
Since 2022, funding has been provided to 26 community wellbeing and resilience initiatives through the CWR program, valued at more than $6.3 million.
The Hon Justine Elliot MP, Member for Richmond and Assistant Minister for Social Services, welcomed the announcement:
“As our region continues to rebuild from the profound impacts of recent disasters, strengthening the health and wellbeing of our communities is essential to building resilience.
“By investing in community led initiatives that support stronger social cohesion and disaster preparation, we’re not just addressing immediate needs, we are laying the groundwork for a stronger and sustainable future for all.”
CEO of Healthy North Coast, Monika Wheeler said building community resilience is fundamental to improving health and wellbeing outcomes due to natural disasters and a changing climate.
“Our region includes a number of Local Government Areas that have experienced high numbers of declared disasters, including the bushfires in 2021 and the Northern Rivers floods in 2022,” said Ms Wheeler.
“The CWR program focuses on improving community health and wellbeing through local projects that build social connection, strengthen the capacity of our volunteer and community organisations, and ensure communities are equipped with the knowledge, skills and resources to adapt to the health and wellbeing impacts of a changing climate.
“Congratulations to this year’s grant recipients, we’ve already witnessed many fantastic outcomes as a result of the CWR program and looking forward to seeing the benefits that this latest round of funding will bring.”
Queer Family is a community-based, peer-led organisation in Mullumbimby that was formed in 2019 to address the critical need for support systems for the LGBTQIA+ community.
Their Queer Wellbeing Programme provides social connection opportunities for the LGBTQIA+ community to support resilience and wellbeing, addressing a critical need for safe, culturally appropriate, Queer-affirming support systems for a vulnerable, marginalised community particularly during crisis and recovery.
Quotes attributable to Queer Family Grants Officer, Frieda Herrman:
“We’re beyond thrilled to be receiving this funding from Healthy North Coast. It means the world to Queer Family and our community. With this support, we can create even more amazing programs that bring people together, foster connections and help everyone feel seen and valued. We know that Queer led and Queer affirming programming changes saves lives. This is the first time we’ve had access to proper core funding, and we are so excited to see all the ways it will help our community thrive.”
Plan C is a not-for-profit charity founded in 2019 with the mission to build community resilience and regeneration through education, research, mentoring, partnerships and support programs.
In collaboration with community groups, councils, emergency agencies, and universities, more than 240 local leaders impacted by disasters will be trained, equipped, and mentored to become a network of volunteer Community Carers and Responders (CCRs). The CCR network supports crisis prevention, preparedness, response and recovery across Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley and the Tweed.
Quotes attributable to Plan C CEO, Dr Jean Renouf:
“We are thrilled to receive this grant, which empowers us to strengthen community resilience across the wider Northern Rivers. The support from Healthy North Coast allows us to expand our Community Carers and Responders (CCR) network, equipping local residents with the skills and confidence to adapt to our changing climate, build their own community and prepare for and respond to disasters effectively. This funding will enhance our ability to foster a safer, more connected community, prepared to face future challenges together. Local residents will soon have the opportunity to join the CCR network for free!”
The Returning focuses on Indigenous culture and healing, delivering programs for women, First Nations mothers and babies, Indigenous youth, and camps for men, women, jarjums and Elders.
Their Wellbeing and Resilience, Our Way Program is an Aboriginal designed and led initiative to increase the health and resilience of Indigenous individuals and communities on Bundjalung Country and surrounds (Northern NSW). It focuses on meeting the local health and wellbeing needs of Indigenous individuals, families and communities, in particular those impacted by the 2022 floods.
Quotes attributable to The Returning Founder and Director, Ella Noah Bancroft:
“The funding will allow us to continue to support our community with programs that improve their mental, physical and spiritual wellbeing. We will be able to support flood victims, mothers and mob as our highest priority into our programs. We know that supporting women and mothers to find good health and wellbeing has a huge impact on the community.”
For more information on the CWR program visit Healthy North Coast’s website.
Nov
2024
Pictured L-R: Cibin Ilyas (Healthy North Coast), Dr Adrian Gilliland (Board Chair, Healthy North Coast), Luke Elias (Director, Healthy North Coast), Gayle Dougherty (Practice Nurse, Seascape Medical Centre), Wafaa Malak (Practice Manager, Seascape Medical Centre), Dr Akram Malak (Owner and GP, Seascape Medical Centre), Monika Wheeler (CEO, Healthy North Coast)
A recent report from the Australian Institute of Health and Welfare (AIHW) shows that general practices across the North Coast have exceeded national averages in nine out of ten Quality Improvement Measures.
The Practice Incentives Program Quality Improvement (PIPQI) is a national program from AIHW to support quality improvement for patients and the delivery of best-practice care. General practices enrolled in the PIPQI program commit to continuous quality improvement activities that support them in managing patients’ health.
There are 145 general practices enrolled in the PIPQI program across the Mid North Coast and Northern NSW.
Monika Wheeler, CEO of Healthy North Coast, was thrilled with the results showing local general practices were delivering quality patient care:
“Our region is facing unique health challenges with higher rates of chronic and complex disease and disability, an ageing population, and higher rates of socio-economic disadvantage. It is so important that we perform strongly when it comes to the quality of health care.
“Congratulations to our general practice teams on these excellent results. The PIPQI program is one of several measures showing the quality of care provided by our doctors, nurses, allied health workers, administration and clinical support staff in a general practice team.
“It is encouraging to see these outstanding results as our primary health care system undergoes significant reform. With the support of more team-based care and planned reform of chronic disease management, high standards of quality in general practice will provide a strong foundation for the upcoming MyMedicare reform activities.”
Seascape Medical Centre in South West Rocks who, after opening their doors in 2017, now employ five doctors and also have pathology, physiotherapy, hearing and counselling services on site are strong advocates for quality improvement in general practice and enthusiastically welcomed the region’s results.
Wafaa Malak, Practice Manager at Seascape Medical Centre, was quick to attribute their own practice’s strong commitment to quality improvement to the Centre’s hardworking staff:
“Our team of experienced doctors, nurses, receptionist and team leader share the same goal which is to provide the highest standard of medical care to our patients.
“Our brilliant nurse Gayle has contributed to our practice in an exceptional way. She has always demonstrated compassion, care, and dedication in her work. Her commitment to provide high quality services has improved the care of our patients. She is retiring at the end of November and will be greatly missed at Seascape.”
Healthy North Coast offers general practices on the Mid North Coast and Northern NSW a range of supports including HealthPathways, professional development, networking events, clinical societies, training and quality improvement support.
Nov
2024
This week, Resilient Kids is celebrating its one-year anniversary of supporting the health and wellbeing of young people in the Northern Rivers in the wake of the 2022 floods.
Since launching in November 2023, more than 5,300 children and young people have accessed support, including:
Resilient Kids is funded through a $10 million grant from the Australian Government through the National Emergency Management Agency to support children and young people to recover from trauma brought on by the 2022 floods, reduce long-term mental impacts of climate disasters and promote social and emotional wellbeing.
Pictured L-R: Jethro Vennix – program participant, Monika Wheeler – CEO Healthy North Coast, Tony Davies – CEO Social Futures.
Monika Wheeler, CEO of Healthy North Coast, acknowledged the success of the program in increasing access to a range of supports for young people in the region:
“What’s really made Resilient Kids successful is the range of supports available. From school-based programs to one-on-one counselling, we’ve been able to tailor services to fit each young person’s needs and step up, or down, as required.
“It’s also been incredible working together with a range of service providers across the Northern Rivers, allowing everyone to tap into each other’s expertise and share resources, which really strengthens the support being offered.
“By letting smaller local organisations bring their unique strengths to the table, we’re reaching even more young people in our communities and building wellbeing in our next generation.”
Social Futures is the not-for-profit organisation that, in partnership with The Family Centre and Human Nature Therapy, have been delivering the program since November 2023. Lives Lived Well has recently started delivering services for Aboriginal and Torres Strait Islander young people in August 2024.
Tony Davies, Social Futures CEO, celebrated the successes that Resilient Kids has seen in one year, but acknowledged that recovery is a long process:
“Social Futures is very proud to be part of a program that is helping to support our region’s greatest resource, its young people,” said Mr Davies.
“Our team has seen the Resilient Kids program have a significant positive impact on the mental health, social and emotional wellbeing of thousands of young participants, but recovery is complex and takes time.
“There remains an ongoing need for community disaster recovery support in the Northern Rivers.”
Healthy North Coast co-designed the program with children, young people, schools, families and service providers from across the Northern Rivers, drawing on findings from the Resilience Survey which was completed by 6,611 children and young people from 75 schools in the area. This led to some innovative health and wellbeing activities after feedback was taken on board, including a surfboard shaping group and an art project at Nimbin Central School.
Resilient Kids will continue to be delivered through to June 2025, with ongoing evaluation to guide and enhance the program so that it continues to meet the needs of children and young people in the Northern Rivers.
More information about the Resilient Kids program can be found at socialfutures.org.au/resilient-kids or at hnc.org.au/resilient-kids.
Oct
2024
Healthy North Coast has announced a $350,000 initiative aimed at improving health and wellbeing for patients as they begin are ageing by building the capacity of nurses working in general practice across the North Coast.
The investment, funded as part of the Australian Government’s response to the Royal Commission into Aged Care via the Primary Health Network (PHN) program, is designed to equip nurses in general practice with specialised education and coaching, enhancing skills in chronic disease management and early intervention, to help older people in the region live and age well.
Monika Wheeler, CEO of Healthy North Coast, highlighted the critical role nurses will play in the future of health care on the North Coast:
“With one in three residents projected to be over the age of sixty-five on the North Coast in less than a decade, our health system will face enormous pressure if we don’t start to shift the dial in healthy ageing and reducing chronic disease prevalence.
“This investment will enable practice nurses to operate at the top of their scope, empowering them to provide comprehensive care and support older people in managing their health proactively. It’s a vital step to ensuring that our workforce is prepared for the challenges ahead.”
The education program, which is being trialled in a pilot involving six general practices across the North Coast, will support nurses to deliver extended patient appointments, allowing for more time to focus on healthy ageing strategies and the management of chronic conditions.
The six practices selected for the pilot range from Lakewood in the south to Mullumbimby and Kyogle in the north.
Nurses in these practices will receive training and support to strengthen their ability to support patients in healthy lifestyle, the dementia journey, end-of-life planning and support, and multimorbidity management. These additional skills will allow nurses to offer compassionate, comprehensive care much earlier to people on their ageing journey, contributing to increased confidence in self-managing age related conditions and the ability to live quality lives for longer.
The $350,000 pilot is part of a larger investment of $650,000 into the older person’s nursing workforce as identified in Healthy North Coast’s Healthy Ageing Strategy, which addresses the critical need for a sustainable and capable primary and aged care workforce across the region.
Other initiatives as part of this package include programs for nurses in Residential Aged Care and the development of new healthy ageing HealthPathways to assist practitioners at the point of care.
Dr Tony Lembke, partner GP at Alstonville Clinic, is a member of the Specialist Nurse Education consortia that were awarded the contract to design and implement the education package for participating nurses:
“Promoting healthy ageing is a key role of general practice. This new program allows our highly skilled practice nurses to take a lead in developing innovative ways of partnering with patients in all stages of their health journey.”
Amanda Moss, Practice Nurse at Woodburn Health, was thrilled to be announced among the successful applicants:
“The professional development for practice nurses is an exciting opportunity, as it will ensure that our team is better equipped to meet the complex needs of our aging population, giving them confidence and contributing to a more coordinated and holistic approach to care.”
Participating nurses will commence the pilot education program in the coming weeks, after which the program’s tools and supporting resources will be available to all practices across the North Coast in a region-wide roll out.
¹Public Health Association Australia (2024) Budget Priorities for Public Health 2024-2025. Available at: https://www.phaa.net.au/common/Uploaded%20files/Briefing%20papers/PHAA%20Budget%20Priorities%20paper%205%20-%20implementing%20prevention%20strategy%20(1).pdf (Accessed 17 October 2024)
Sep
2024
Healthy North Coast’s Community Wellbeing and Resilience program has been recognised for its efforts in building community health and wellbeing resilience in the face of increasing climate disasters, winning the Resilient Australia Mental Health and Wellbeing Award for NSW.
Healthy North Coast’s entry, titled ‘Climate Ready North Coast: Elevating the community service sector’, showcases the work being done as part of the Community Wellbeing and Resilience program, which resources community-led, place-based initiatives that support better health and wellbeing through disaster recovery, and build the community’s ability to face future challenges.
Monika Wheeler, CEO of Healthy North Coast, celebrated the award win and acknowledged the great work being undertaken across the North Coast:
“Northern NSW is one of the highest disaster declared regions in the country for frequency and severity across all three measures of fire, flood and storm. Together with South-East Queensland, our North Coast region has been labelled a disaster ‘hotspot’.[1]
“For this reason, a connected, engaged and vibrant community who support each other in times of need is so important.
“It’s been wonderful to have this important work recognised at a state level. Congratulations to the terrific local community organisations doing great work for their communities on the North Coast through this program.
“Congratulations also to the other North Coast organisations who received an award.”
Dr Jean Renouf, Founder and CEO of Plan C, was also present at the awards ceremony:
“I am so pleased to know that Healthy North Coast’s work in support of community resilience has been recognised with this significant award.
“Plan C has received funding under the Community Resilience and Wellbeing program in the past and we have seen first-hand its impact and relevance. It’s an intelligent program of high quality, that brings a number of community organisations together to further our collective impact. The award is really well-deserved. Congratulations!”
Since 2022, Healthy North Coast’s Community Wellbeing and Resilience program has supported 23 local community organisations to a total value of $5.3 million, through funding provided by the NSW and Australian Governments, to support the needs in our communities across the North Coast.
Most recently, the 2024 funding round trialled an innovative ‘Participatory Grant Making’ approach, which includes communities in the decisions that impact them, and prioritises trust-building over traditional competitive grant making approaches. The winners of the 2024 Community Wellbeing and Resilience funding will be announced soon.
Healthy North Coast, along with the other NSW award winners, will go on to become finalists in the National Resilient Australia Awards, managed by the Australian Institute for Disaster Resilience (AIDR), which will be announced in November at Old Parliament House in Canberra.
Pictured above L-R: Kate Van Saane (Healthy North Coast), Jihad Dib (NSW Minister for Emergency Services), Monika Wheeler (CEO Healthy North Coast), Dr Jean Renouf (Founder and CEO, Plan C), Joanna Quilty (NSW Reconstruction Authority). Image courtesy of NSW Reconstruction Authority.
[1] Sewell, T., Stephens, R., Dominey-Howes, D., Bruce, E., & Perkins-Kirkpatrick, S. (2016). Disaster declarations associated with bushfires, floods and storms in New South Wales, Australia between 2004 and 2014. Scientific Reports (6). Retrieved 17 April 2024 from https://www.nature.com/articles/srep36369#Fig5
Aug
2024
Northern Rivers residents will continue to benefit from free access to mental health support and counselling with the announcement of an extension to all four Safe Havens across the region until December 2025.
Safe Havens were commissioned for three years by Healthy North Coast in 2022 through the NSW Government’s Mental Health and Wellbeing Flood Recovery Package, off the back of devastating floods in the Northern Rivers region.
Operated by The Buttery and located in Lismore, Murwillumbah, Mullumbimby and Woodburn, Safe Havens offer adults a free, compassionate and friendly ‘drop-in’ service in a non-clinical environment for immediate, personalised mental health support and counselling.
Since opening the doors to the four Safe Haven services, The Buttery has provided over 15,600+ hours of counselling to over 14,400 participants.
The Hon Rose Jackson, Minister for Mental Health and North Coast, was at Mullumbimby Safe Haven this week to announce the extension:
“The mental health and wellbeing of every individual is a top priority, and the NSW Government is committed to improved mental health outcomes on the North Coast.
“That’s why the extension of these four Safe Haven sites is so crucial. They’ve been embraced by the Northern Rivers community in the wake of the disasters in this region, not just for the expert mental health support they provide, but as a safe and welcoming space when much else in life has been disrupted.
“We are pleased to be able to keep these services running until the end of 2025.”
Monika Wheeler, CEO of Healthy North Coast, welcomed the opportunity to continue to support the delivery of Safe Haven services to people who have been adversely impacted by flood events:
“More than 700 people connected with the Safe Havens during the month of June, which shows us that these services are still needed by the community.
“We know that floods and droughts are predicted to increase in intensity, duration and frequency, so it is vitally important that the Safe Haven services remain available to community members that continue to experience the stress and impact of the 2022 flood events”.
Healthy North Coast, in collaboration with the NSW Government, has been able to adjust service activity under the funding agreement to keep the four Safe Haven services open until 31 December 2025.
The four sites will continue to deliver clinical and non-clinical support to the community Monday to Friday between 9:00 am and 3:00 pm.
The Buttery CEO, Leone Crayden, said experienced mental health clinicians will continue to be available at each of the four sites to support anyone who arrives and needs urgent mental health support:
“It is welcome news that we will be able to continue to keep the doors open at the four Safe Haven sites until 31 December 2025.
“We know that the counselling and wellbeing support has been very well received. With the co-location agreements we have in place with other providers, the community can also access support for housing and flood recovery and participate in activities such as local BBQs or network meetings. Safe Havens offer a place to connect which is important for wellbeing”.
Dee, a Peer Worker at the Safe Haven said:
“I think it’s great news that the Safe Havens are being continued in the heavily flood-affected communities that we work in. Mental health services are both valued and needed.
“The refreshing new approach of a drop-in, no appointment needed space that people can access without referral is something that mental health has long needed, especially with the easy access to Peer Workers.”
For more information visit safehavennc.org.au or visit your community’s Safe Haven:
Jul
2024
Healthy North Coast and local GPs have partnered with The Royal Australian College of General Practitioners (RACGP) and other Primary Health Networks to develop guidelines that will make it easier for disaster-affected communities to receive access to GP services in the immediate wake of a disaster.
The resources provide clear guidance on how to provide safe clinical care in an evacuation centre context. The resources also make recommendations about how disaster response agencies can connect with local GPs and include them in their disaster planning.
The North Coast of NSW is one of the highest disaster declared regions in the country for frequency and severity across all three measures of fire, flood and storm. Together with South East Queensland, it has been labelled a disaster ‘hotspot’ in Australia.¹
“At one point during the 2022 Northern NSW floods, Healthy North Coast and local GPs were supporting 31 evacuation centres. There were no guidelines around how to do this because primary health care has not traditionally been included as part of the disaster response. That is finally starting to change now,” said Monika Wheeler, CEO of Healthy North Coast.
“It’s vitally important that our GPs and other primary health care professionals are supported so they can deliver swift and effective health care for those impacted by natural disasters and that they’re properly embedded into the wider healthcare response.
“It’s been great to contribute to this important work, sharing some valuable lessons that we’ve learned in the North Coast region over the past few years.”
The guidelines were the result of 18 months of extensive co-design and development.
RACGP President Dr Nicole Higgins said it is essential for GPs and local health authorities to work together in both disaster planning and response:
“The 2022 Northern NSW floods were devastating for local GPs and practice teams,” she said.
“We’ve seen that where GPs, Primary Health Networks, and other local health authorities do work together to plan against disasters, their patients are safer during emergencies, practices can be back to full capacity sooner, and patients who need health care experience fewer disruptions. Chronic health conditions don’t pause in an emergency.
“GPs also can and do provide emergency medical care, and many of us have done extra training to do so. Work like this is important so when disasters strike, disaster response knows who to call and the assistance they can provide. GPs who can be part of the immediate response should be included in planning, and it’s vital for our patients that general practices come back online as soon as possible. This proactive work by Healthy North Coast is an excellent move.”
Local GPs Dr Liz Hicks and Dr David Glendinning voluntarily provided GP services at the Goonellabah and Lismore evacuation centres respectively and were active contributors to the new resource.
Dr Liz Hicks, GP at First Light Ballina and Healthy North Coast Educator, said she looked forward to seeing GPs being properly integrated into local and state disaster planning:
“The best place for GPs and patients in a disaster is their regular general practice. However, with a disaster of the scale we had in 2022, where many people are displaced and multiple clinics shut down, then accessing GPs in evacuation centres is the next best option.
“It was a stressful and chaotic time. I am proud to have played a role in the creation of this resource and hope any GP around the country who may find themselves in the position of working in an evacuation centre in the future, has some clear guidance and support in their role.”
Dr David Glendinning, GP at Goonellabah Medical Centre and Chief Clinical Information Officer at Northern NSW Local Health District, added his endorsement:
“Disasters place local GPs on the front lines, but without being part of a coordinated response, they are an under-utilised resource. It’s essential that governments connect with local GPs before an emergency occurs, so that GPs can be incorporated into the disaster management strategies and be as effective as possible.
“With the publishing and adoption of these guidelines, we as GPs will be in a much better position to look after the health needs of our communities when (not if), the next disaster occurs.”
The guidelines can be found on RACGP’s website, along with a new resource for GPs on providing care in evacuation centres and a position statement.
Working with RACGP on these guidelines is but one of many initiatives that Healthy North Coast has invested in the area of disaster management to support primary health care services. Others include:
Image of GSAC evacuation centre, Goonellabah. Courtesy of Dr David Glendinning.
¹ Sewell, T., Stephens, R., Dominey-Howes, D., Bruce, E., & Perkins-Kirkpatrick, S. (2016). Disaster declarations associated with bushfires, floods and storms in New South Wales, Australia between 2004 and 2014. Scientific Reports (6). Retrieved 17 April 2024 from https://www.nature.com/articles/srep36369#Fig5
Jul
2024
People in northern NSW are being reminded of the care options that are available to them, as winter illnesses continue to impact the local community and the region’s busy emergency departments (EDs).
Read the full media release from Northern NSW LHD.
Jul
2024
The Healthy North Coast Aboriginal Partnership is pleased to announce the successful recipients of their 2024 NAIDOC Week Grants, recognising how Aboriginal culture is alive and strong across the North Coast.
Following a successful application process, twelve Aboriginal community-led collaborations have been awarded $2,000 grants to support events and activities during NAIDOC Week 2024.
“The events and activities that received funding focus on health and wellbeing, connection to Country, or fostering positive social and emotional connections,” said Healthy North Coast’s Director of Aboriginal Health Partnerships and proud Yaegl woman, Susan Parker Pavlovic.
“We are proud to recognise the strength, resilience and pride of our Aboriginal communities. It is very special for us to support local NAIDOC committees as they plan amazing events to celebrate and share our Aboriginal culture with each other and with the wider community,” Ms Parker Pavlovic said.
Aunty Ruth Walker of Mujaay Ganma Foundation in Bowraville, one of the successful applicants, reflected on the importance of being able to host a sunrise ceremony in NAIDOC Week, honouring the cultural connection to sun and fire:
“Mujaay Ganma came about because of my sister and my daughter, who both passed with cancer. It didn’t seem right that in hospital there was no culture and support for our people. So it’s important to have events like this where we can have a yarn about carrying our culture with pride.”
Aunty Jack Cook of Bunjum Aboriginal Corporation, another successful grant recipient, will be hosting two events on Bundjalung Country – a kids sports and stalls day, and a cultural day featuring Goori dance, language, creative arts and food activities.
Aunty Jack commented on the wider benefits that the grant will provide:
“The grant will help enhance more programs and activities, more fun for the kids, that will help to promote healthy lifestyles and social and emotional wellbeing for our communities.”
Successful grants were awarded across a number of North Coast Aboriginal countries, including Bundjalung, Githabul, Yaegl, Gumbaynggirr, Dunghutti and Birpai nations.
Gurehlgam Corporation, an Aboriginal owned and run not-for-profit organisation based in Grafton, was awarded funding for an event called “No More – Not Our Way” that aims to build awareness and action around reducing domestic violence, family violence and sexual assault.
Examples of other funded activities include yarning circles, cultural and art activities, bush tucker planting, and dance and music performances for children and young people. It is expected that 4,500+ people will participate in these activities throughout the North Coast region.
The theme for NAIDOC Week 2024 is ‘Keep the Fire Burning! Blak, Loud and Proud’ which celebrates the unyielding spirit of Aboriginal communities and invites all to stand in solidarity, amplifying the voices that have long been silenced.
“NAIDOC Week is a time for us all to recognise the contributions of First Nations communities and we look forward to celebrating the week through our shared history, culture and identity,” added Ms Parker Pavlovic.
“This contribution by the Partnership is a taste of things to come as we seek to promote long, healthy lives for our community that are centred in Country and culture.”
The Healthy North Coast Aboriginal Partnership is an agreement between Healthy North Coast and the six Aboriginal Medical Services on the North Coast:
The purpose of the Partnership is to work together to improve health outcomes for Aboriginal and Torres Strait Islander peoples by improving access to, and quality of, primary health care within the region.
Pictured above L-R: Janette Blainey, Aunty Ruth Walker and Wurinda Gill from Mujaay Ganma Foundation in Bowraville
Jul
2024
Healthy North Coast, Northern NSW Local Health District and Mid North Coast Local Health District have signed a Memorandum of Understanding (MoU) to drive better health outcomes for people in the region.
Read the ministerial media release from Rose Jackson.
Pictured L-R: Peter Carter (Northern NSW LHD Board Chair), Tracey Maisey (Northern NSW LHD CEO), Dr Adrian Gilliland (Healthy North Coast Board Chair), Rose Jackson (Minister for Mental Health & North Coast), Monika Wheeler (Healthy North Coast CEO), Peter Treseder (Mid North Coast LHD Board Chair), Stewart Dowrick (Mid North Coast LHD CEO).
May
2024
“We have so many amazing nurses in our region doing wonderful work in their practices and communities. These sponsorships are helping to build nurse capacity and empower our nurse workforce to work to their top of scope – putting all their knowledge and skills learned to work when they are delivering care to patients. This will ultimately support better health outcomes for North Coast residents. “Nurse-led clinics will also relieve some of the pressure on our GP workforce which has experienced significant strain in recent years. “I’m thrilled we can continue to build upon work that we’ve been doing in supporting the health workforce on the North Coast, especially after a rough few years, such as the Workforce Support and Wellbeing grants that we’ve recently offered,” added Ms Wheeler.Karen Booth, President of APNA, who was in Lismore on Tuesday for the program launch, added her enthusiasm in seeing the sponsorships underway on the North Coast:
“We know that building capacity in the primary health care nursing workforce has great flow on effects. Strengthening skills and supporting nurses, especially in nurse-led care helps to not only support the GP teams that they work with, but also shares the workload and increases access to care for our communities. “We also know that the APNA Transition to Professional Program supports nurses to build their career path and aides recruitment and retention of nurses new to primary health care. APNA is delighted to be partnering with Healthy North Coast on these great new initiatives.”Healthy North Coast and APNA are equally co-sponsoring the successful 2024 TPP students with $8,500 each, with no out-of-pocket expenses for the students, while participating practices in the BNC program will receive $7,500 each in a similar co-sponsorship arrangement. Overall, the total funding is $331,000 split equally between APNA and Healthy North Coast contributing $165,500 each. New Transition to Practice Program students and Building Nurse Capacity programs will be based throughout the Mid North Coast and Northern NSW regions, and focus on a range of key priority health areas such as cardiovascular health, diabetes, cancer control, mental health and injury prevention and control. Brooke Fresen, Registered Nurse at The Lismore Clinic and a TPP student, described the benefit of participating in the program:
“As a new graduate Registered Nurse I was looking to expand my knowledge and increase my confidence in my new role. I heard about the Transition to Practice Program through Healthy North Coast. The application process was super simple and quick. I have now started the program and I am finding it very helpful in cementing my knowledge. The APNA team running the program have been easy to contact and helpful with any questions I have had.”For more information on the TPP and BNC programs, head to APNA’s website.
May
2024
Next week is National Palliative Care Week (19 – 25 May), and Healthy North Coast is hosting local events for both community members and health professionals to celebrate palliative caregivers and raise awareness of palliative care in the region.
Palliative care focuses on the physical, psychosocial and spiritual needs of people with a life-limiting illness, allowing them to live as well and as comfortably as possible. It is a service deeply rooted in compassion and empathy, making a profound difference in the lives of those it touches.
As outlined in the Healthy North Coast Healthy Ageing Strategy 2023-2027, the Mid North Coast and Northern NSW’s ageing population, and increasing prevalence of chronic diseases, will lead to an increased demand for palliative care and end-of-life services.
Healthy North Coast CEO Monika Wheeler outlined the importance of demystifying palliative care in the community:
“Often there is a stigma around palliative care because of the perceived associations with death. But it doesn’t have to be a scary topic. The sooner we start having these conversations openly and early with our loved ones, the more empowered people will be to make informed decisions and receive the support they need,” said Ms Wheeler.
“In the end…what matters most to you?
“The Community Conversations that we’re running this week are a wonderful opportunity for people to learn more, in a friendly and comfortable environment, about the services and community supports available for ageing, loss, dying and grief.”
Central to quality palliative care on the North Coast is the ‘Greater Choice at Home’ Palliative Care Program, developed by Healthy North Coast in partnership with a range of stakeholders, which aims to enhance the provision of supportive palliative and end-of-life care for people in our region.
Dr Andy Williams, GP and Medical Educator at Healthy North Coast, spoke of National Palliative Care Week being a great opportunity to celebrate the community of local health practitioners who provide care in this area:
“It’s all about celebrating people at the heart of the palliative care workforce. This gives us a great opportunity to provide a deeper understanding of what palliative care is, as well as have some conversations about navigating care in practice,” explained Dr Williams.
“We invite anyone who works in palliative care, or ANY healthcare or residential aged care professional wanting a better understanding of the topic, to join us for a webinar introducing National Palliative Care Week on the North Coast of NSW."
During the week, Healthy North Coast will be hosting a series of ‘Community Conversations’ in collaboration with Palliative Care NSW and both the Mid North Coast and Northern NSW Local Health District palliative care teams. Local palliative care experts will provide information and resources to help us all think about what’s important to live a full and comfortable life, right to the very end. Topics covered will include navigating end-of-life matters, dying as being a normal part of life, myth-busting, and advance care planning.
These sessions are a safe and friendly space to have the conversation, learn from others, and ask questions about the decisions that matter most to you and your loved ones. Refreshments and free resources are provided.
There will also be an ‘Introduction to National Palliative Care Week on the North Coast of NSW’ webinar primarily aimed at health workers, but also open to community members, who would like to know more about how to best navigate end-of-life journeys. Kirsty Blades, CEO of Palliative Care NSW, will be a guest speaker talking about myth-busting palliative care within the community.
For more information on palliative care, visit Healthy North Coast’s website.
Apr
2024
Healthy North Coast is reminding residents across our region to book in for a flu shot this month, to ensure they boost their immunity leading into the winter flu season.
Whilst flu can circulate at any time, it’s more likely to happen in the colder months of the year, between April and September.
A yearly flu shot is recommended for everyone aged six months and over, and the vaccine can often be given with other vaccines, including COVID-19.
In 2020 and 2021 there were historically low levels of flu across the North Coast as a result of COVID-19 restrictions, however in 2022 and 2023 there was a resurgence due to the reopening of international borders, with cases peaking in June each year. In June 2023, there were around 1,800 notifications of influenza (all strains) in Northern NSW and Mid North Coast local health districts.
Healthy North Coast CEO Monika Wheeler is urging the community to think now about their options for receiving a flu shot:
“Last year, many in our community left it too late, with particularly high numbers of residents suffering from influenza due to the early start to the winter flu season,” Ms Wheeler explained.
“The highest level of protection happens in the first 3 to 4 months following vaccination which is why it is so important to receive a flu shot now.”
“We are urging North Coast residents to ensure they book in for a flu shot with their GP, local pharmacy, health professional or Aboriginal Medical Service as soon as possible,” Ms Wheeler added.
Local GP, Dr Debra King, emphasised the importance of keeping up to date with vaccinations:
“Not only does getting vaccinated against influenza protect you from the debilitating effects of the flu, it also plays a crucial role in keeping our hospitals and health services from becoming overwhelmed.
“Vaccination is a simple yet powerful tool in safeguarding our communities’ health and preventing unnecessary hospitalisations.”
FREE flu vaccines are available for those considered to be at higher risk of severe illness from influenza including:
There are some simple precautions you can take to minimise the risk of catching the flu and passing it on including:
For further advice on how to protect yourself and loved ones this flu this season visit health.nsw.gov.au/Infectious/Influenza.
You can also find your nearest vaccination clinic by using the Service Finder at healthdirect.gov.au.
Apr
2024
Healthy North Coast is proud to announce the third round of the Community Wellbeing and Resilience (CWR) Program, supporting communities on the North Coast in their recovery from the health and wellbeing impacts of natural disasters and to build their capacity to respond to future events.
Not-for-profit community organisations can apply for $100,000 – $200,000 (excluding GST) per year, for up to two years, to deliver programs for the community that focus on:
Building community resilience is fundamental to improving health and wellbeing outcomes in the context of natural disasters and a changing climate. Resilient communities predict and anticipate disasters, respond and recover from the shock and improvise and innovate in response to disasters.¹
Following the Royal Commission into the Victorian bushfires in 2009, it was identified that “Communities that have a large number of informed individuals who work together will be safer and stronger”² – a goal that the CWR Program is similarly aiming for.
Organisations across the North Coast region (Port Macquarie to Tweed Heads) are encouraged to respond to an open Expression of Interest (EOI) to deliver an activity under the 2024 CWR Program.
Monika Wheeler, CEO of Healthy North Coast, acknowledged the impact that the CWR Program has had since its inception in 2021:
“The North Coast of NSW is an identified natural disaster hotspot in Australia. We have experienced the impacts of multiple disasters in recent years, from the bushfires in 2021 to the Northern Rivers floods in 2022.
“Thanks to the CWR Program, we’ve been able to see the transformative impact of community-led initiatives that support recovery from natural disasters and to build resilience for the ones to come.
“I’m thrilled that, off the back of some successful past CWR projects, we can continue this program into 2024. I’d encourage all not-for-profits and NGOs in our region to have a think about how they might be able to make use of this funding to deliver impactful resilience and recovery initiatives for their community.”
Partnerships and trust-building has been embedded into the grant process, otherwise known as participatory grant making (PGM). This innovative approach prioritises community organisations working together to put forward proposals, rather than competing for funds.
Successful applicants of the EOI round will be invited to participate in collaborative face-to-face facilitated workshops, where there will be opportunity to give and receive feedback on proposals/concepts and for peer evaluation.
The tender is currently open, and will close 5pm Thursday 18 April 2024.
There will also be an EOI Briefing Session on Wednesday 3 April at 10-11am via Microsoft Teams. If you would like to register, please email [email protected].
For more information and to submit an EOI, please visit Healthy North Coast’s website.
Additional info:
¹Australian Institute for Disaster Resilience, Australian Disaster Resilience Community Recover Handbook, 2018, 36.
²2009 Victorian Bushfires Royal Commission, Australia, 2009, 354.
Mar
2024
Healthy North Coast has this week opened its ‘Better Health’ community survey in a bid to gather valuable insights that will help shape the future of primary health care across Northern NSW and the Mid North Coast.
Every three years, local communities are asked to share their experiences of primary health care and make suggestions for improvement. It’s a chance for people in Northern NSW and the Mid North Coast to have their say on what’s working, what’s not and to identify any gaps in health services.
The feedback gathered in the Better Health survey will be combined with data to form a comprehensive review of the health needs for our region. This is called the North Coast Health Needs Assessment 2025-2028.
“A strong community voice is essential for good health planning and decision making,” said Monika Wheeler, CEO of Healthy North Coast.
“Residents on the North Coast are engaging with primary health care services every day, whether for their own personal health needs, their family, or as a health carer. They have valuable insight into what’s working, what needs improvement, and what might be missing entirely.
“So if you think you’re having to wait too long for an appointment with a GP, or you think getting support for mental health is too confusing, or even if you’re satisfied with the health care in your area, please let us know. By sharing your thoughts and experiences, you really do have the power to reshape health care in your town.”
The previous iteration of the community survey in Healthy North Coast’s 2021 Health Needs Assessment was called Speak Up. From the Speak Up survey, initiatives like the telehealth service North Coast Health Connect and the social support service Healthy Me, Healthy Community in Port Macquarie were born, to address specific local health needs.
“Your feedback helps us prioritise our efforts, ensuring that available funding is directed to the right areas to achieve better health outcomes for all,” added Ms Wheeler.
The Better Health survey is open from Monday 25 March 2024 and will close on Sunday 14 April 2024. It will take residents approximately 10 minutes to complete, with all answers being anonymous and completely confidential.
At the end of the survey, participants can enter a prize draw to win one of twenty $100 cash cards.
Visit Better Health North Coast to find out more and take the survey today.
Local community organisations, health practices, community members and businesses are also encouraged to promote the Better Health survey to their networks. To support this, a are available.
For more information, please contact the project team at [email protected].
Mar
2024
The North Coast region of NSW faces unique challenges and opportunities due to an ageing population.
Currently, 138,000 or 25% of people between Port Macquarie and the Tweed are aged 65 or over. This compares to 16% Australia-wide.
Additionally, 30% of the North Coast population is expected to be over 65 by 2030, and the number of people over 85 will almost double in the next twenty years.
CEO of Healthy North Coast, Monika Wheeler, said that as our population ages, the demand on the healthcare system grows, impacting people being able to easily access the services they need, and placing a strain on healthcare resources.
“People are living longer, but not necessarily healthier. We want to shift the focus to improving health now so that people might live the best life they can irrespective of their age,” said Ms Wheeler.
“Healthy ageing is a journey that begins at birth. As we live longer we need to ensure all our living years have choice, dignity and control.”
To address these ageing challenges, Healthy North Coast has developed a Healthy Ageing Strategy with the vision to help people on the North Coast live well, age well, and have ongoing opportunities to contribute and stay connected to their communities and Country.
Developed in consultation with the community, aged care industry stakeholders, and primary and acute care clinicians, the Strategy focuses on wellness, independence and enablement.
A 54-year-old woman from Coffs Harbour who participated in the social research for the Strategy highlighted:
“I guess it is a daily decision to keep well as much I can.
“For me, that’s a holistic approach, with every part of my life included… keeping mentally well, physically well, spiritually well and emotionally well.
“I think that ageing well has got very much to do with what we do day-to-day, it doesn’t happen by chance, it’s an investment into the future. It starts now, it starts every day.”
The Healthy Ageing Strategy contains a number of key initiatives, many of which are already underway on the North Coast.
These include digital health within residential aged care, the North Coast Care Finders Program, aged care disaster management planning and the Greater Choice at Home Palliative Care program.
Owen Lednor, Clinical Project Consultant at The Shoreline Luxury Retirement Living in Coffs Harbour, enthusiastically welcomed the Healthy Ageing Strategy at a launch event held this week.
“Ensuring our residents have access to the right kind of primary healthcare has been a challenge in the past, but now we’re seeing a lot of enthusiasm and uptake on digital telehealth services,” Mr Lednor explained.
“This new technology allows our residents to avoid unnecessary hospital visits and to get the healthcare they need while remaining comfortable at home.
“It’s great to see a focus on digital health technology in the Healthy Ageing Strategy, so that some of those barriers to healthcare might be removed.”
For more information about the Healthy Ageing Strategy 2023-2027 and its initiatives, including downloadable resources, visit hnc.org.au/healthy-ageing.
Mar
2024
Healthy North Coast is pleased to announce the opening of the second round of the Workforce Support and Wellbeing program which has been made available via Australian Government funding.
The program was initiated in 2022 to support retention of the local primary healthcare workforce after the 2022 Northern Rivers floods.
Flexible grants are available for eligible primary health care organisations and sole practitioners to support a variety of projects that assist in the preparation, response and recovery phases of disaster situations.
Developed in consultation with disaster-affected clinicians, the program is aimed toward retaining and strengthening the local primary care workforce by supporting:
Monika Wheeler, CEO of Healthy North Coast, was thrilled to announce the new round of funding:
“Some of our local communities, including Lismore and towns in the Northern Rivers, are still heavily impacted from flooding and natural disasters,” Ms Wheeler said.
“Recovery takes years, and there is still significant pressure on our local primary health care organisations and workers who are continuing to support their patients doing it tough.
“I am proud that to date no general practices in the Northern Rivers region have closed since the 2022 the floods, even though there were concerns that some would. The resilience of local practice owners, the collegiate support provided between health care professionals and support such as this initiative have all played a role in this incredible result.
“By investing in the wellbeing and preparedness of our primary care workforce, we contribute not only to the resilience of our healthcare system but also to the overall health and of our communities.”
Janelle Saffin, Member for Lismore and Parliamentary Secretary for Disaster Recovery, also acknowledged her support of the program:
“We don’t know the full impact of the 2022 disaster on the health and mental health of our community, but we do know it was huge, and that it will impact people in our region for years to come.
“It’s important that we look after our health workforce because they are also part of the community recovering from this disaster. I encourage local practitioners to apply for these grants so they can continue to respond to the particular needs of our community.”
The Workforce Support and Wellbeing program was first launched in October 2022 as part of a $2.23 million package from the Australian Government through the Primary Health Network program to assist the flood-affected Northern Rivers workforce, provide temporary business premises and support displaced local primary health care providers. This second round of funding will provide up to $500,000 of support for local practitioners through a number of workforce initiatives.
The first round of funding was able to support 1,600+ clinical and frontline staff and 110+ Northern Rivers primary health care organisations.
The feedback from local clinicians has been overwhelmingly positive.
Kyle Wood, owner and pharmacist at Southside Chempro in Lismore, explained what the funding meant to the local community:
“Like much of the Lismore community, many of our staff were directly affected by the floods. This program offers relief, rest and assistance to the health workforce in this region, while still enabling our businesses to service the community. It is very welcome and appreciated.”
To learn more about the Workforce Support and Wellbeing program and to apply for funding, visit hnc.org.au/workforce-support-and-wellbeing-program.
Funding is available until 30 June 2024.
About Healthy North Coast:
Healthy North Coast is an independent, not-for-profit organisation proudly delivering the PHN program on behalf of the Australian Government in North Coast NSW. They are committed to improving the health of their communities through quality primary health care.
They have invested over $16 million in Australian Government and NSW Government funding for flood recovery initiatives, including:
Healthy North Coast is working collaboratively with primary health care professionals, the Local Health Districts and NSW emergency services to prepare for future disasters in our region. When services work together collaboratively communities get the support they need.
Dec
2023
**Update** Lismore Medicare Urgent Care Clinic has since updated its hours of operation to 7:30am to 7:30pm, 7 days a week. Refer to their website for more information.
Healthy North Coast has welcomed the Australian Government’s announcement of the Medicare Urgent Care Clinic in Lismore.
The new Medicare Urgent Care Clinic (UCC), located in Goonellabah, is operated by Lismore GP Super Clinic, a general practice with a team of GPs, allied health practitioners and nurses, who has been providing primary healthcare services to Lismore and the Northern Rivers for 16 years.
The new Medicare UCC is run from the same site as Lismore GP Super Clinic, but the service is separate.
With doors having opened to the public on Monday 20 November, the Lismore Medicare UCC is currently operating 7 days a week with extended hours to service the urgent, but not life-threatening, healthcare needs of the community to help reduce pressure on hospitals and emergency departments.
The Clinic is fully bulk billed, with no appointments or referrals necessary.
"The Lismore community has had their fair share of obstacles over the past couple of years.
"The opening of this Medicare Urgent Care Clinic will create another fantastic option for Lismore residents and visitors to access quality primary health care for non-life threatening injuries, while reducing the load on the local emergency department.”
“We are excited and proud to have opened the new Medicare Urgent Care Clinic for the community of Lismore.
“With a legacy of providing exceptional health care to local Goonellabah and Lismore residents spanning 15 years, the establishment of the Lismore Medicare Urgent Care Clinic represents an extension of the dedicated medical services delivered to our community.”
Ms Wheeler also acknowledged the substantial investments and partnership efforts that have been made in recent years to enhance primary care access in Mid North Coast and Northern NSW:
“The new Lismore Medicare UCC is a valuable addition to our existing healthcare services, including local general practices, Aboriginal Medical Services, Head to Health Lismore and initiatives like North Coast Health Connect.”
North Coast Health Connect was launched in May 2023 as a free service to enable North Coast residents to speak with a registered nurse any time of the day or night, and has since supported thousands of locals to receive expert health advice quickly and conveniently.
“It’s all about our community receiving the most suitable, timely level of health care. Our GPs play such an important role in our healthcare system providing comprehensive primary health. We encourage people to prioritise their health through regular visits with their local GPs. Urgent care options like North Coast Health Connect and Medicare Urgent Care Clinics come into play when the health care need is more urgent, or out of hours, and your local GP is not available.
“If anyone is unsure about the right place to go for their care, a free call to North Coast Health Connect will point you in the right direction. The Australian Government has also developed some great resources,” added Ms Wheeler.
Nov
2023
A new program – Resilient Kids – has arrived to support the health and wellbeing of Northern Rivers young people aged eight to 18 years in the wake of the 2022 floods.
Resilient Kids, funded through a $10 million grant from the Australian Government through the National Emergency Management Agency, will support thousands of Northern Rivers youth and at least 75 schools.
Healthy North Coast co-designed the program with children, young people, schools, families, and service providers from across the Northern Rivers.
Resilient Kids will be delivered in three streams:
The not-for-profit organisation Social Futures (in partnership with The Family Centre and Human Nature Therapy) will deliver Streams 1 and 2.
Federal Minister for Emergency Management, Murray Watt, said the Resilient Kids program was a great initiative that aims to address an important aspect of disaster recovery.
“The Albanese Government is very pleased to support Healthy North Coast, which will benefit young people right across the Northern Rivers,” Minister Watt said.
“The 2022 floods were traumatic for the whole community and the recovery process can bring a lot of change for families, so looking after mental health is so important.
“This program has been developed by locals, for locals, to help families access long-term, positive programs that addresses the mental wellness challenges from disasters and build resilience.”
Healthy North Coast CEO, Monika Wheeler said to design Resilient Kids, Healthy North Coast looked at information collected in the Resilience Survey from 6,611 children and young people.
“The survey results told us that physical wellbeing, mental wellbeing, personal safety and reducing risks, a sense of social identity and engagement with learning were all extremely important to young people,” Ms Wheeler said.
“We are delighted the Resilient Kids program is now commencing and I would like to acknowledge the funding received from the Australian Government’s National Emergency Management Agency.
“Our North Coast communities have been through many challenging experiences in recent years, and we will continue to support and fund a range of services that enable better mental health and wellbeing outcomes for our young people.”
Social Futures CEO, Tony Davies, said Social Futures has been part of the recovery from the beginning, and was well aware that many young people in the region were still doing it tough.”
“It is vital that the right care services are in place to support young people to build their resilience,” Mr Davies said.
“Even adults are struggling to navigate this new world and that’s why I’m so proud Social Futures is part of the Resilient Kids program. It will deliver much-needed supports to the children and teens of the Northern Rivers.
“No one will deny that the past few years have been extraordinary, and Social Futures is delighted to partner with Healthy North Coast, The Family Centre and Human Nature Therapy to ensure that Resilient Kids makes a real difference to the lives of young people in the Northern Rivers.”
More information about Resilient Kids
The Family Centre is delivering Stream 1 which focusses on school-based programs including disaster resilience and social and emotional wellbeing education, plus parent and carer support.
Six Wellbeing Hubs, led by Social Futures, around the Northern Rivers are delivering Stream 2, with outreach opportunities also available in smaller communities.
These hubs have been set up to provide services and activities including counselling services for children, young people and their families, peer-to-peer supports, group supports, and help will be provided to connect young people with other mental health and wellbeing services.
Funding will also be made available for small-scale place-based activities that build connection and wellbeing and respond to emerging needs across the region.
Collaboration with Northern Rivers Aboriginal Medical Services is also underway to prioritise the activities or services that are expected to be delivered through Stream 3.
Beacon Strategies has also been commissioned by Healthy North Coast to work with Resilient Kids providers to understand the impact of the program on participants, and to build upon emerging outcomes and achievements.
More information about the Resilient Kids program can be found at socialfutures.org.au/resilient-kids and at hnc.org.au/resilient-kids
Nov
2023
In celebration of more convenient and efficient healthcare access for the region, Healthy North Coast has welcomed this week’s Australian Government announcement of the country’s newest Medicare Urgent Care Clinic in Coffs Harbour.
The new Medicare Urgent Care Clinic (UCC), conveniently located in the Specialist Medical Centre next to Coffs Harbour Hospital, will be operated by CHC Medical – a general practice who has been providing primary health care services to the Coffs Harbour community for over 10 years.
With doors opening later this month, the Coffs Harbour Medicare UCC will operate from 8 am to 8 pm, seven days a week, with no appointments or referrals necessary. It is designed for urgent but not life-threatening conditions, in a bid to help reduce pressure on hospitals and emergency departments.
Monika Wheeler, CEO of Healthy North Coast, welcomed the announcement:
“This marks a significant milestone in further improving primary care access for Coffs Harbour residents and visitors,” said Ms Wheeler.
“It’s important to create alternatives to hospital emergency departments in rural and regional areas like Coffs Harbour, where accessing timely primary care, such as GP appointments, has often been challenging.”
CHC Medical also added their welcome of the announcement:
“We are excited and proud to be opening the new Medicare Urgent Care Clinic for the community of Coffs Harbour,” said Samuel Ledger, Mena Abdel Messih and Tara Welsh, Directors of CHC Medical, in a joint statement.
“With a legacy of expert healthcare spanning over 10 years, this represents a natural extension of our dedication to providing top-quality medical services to our community. Our team of GPs, nurses and health professionals are ready, as always, to attend to the urgent care needs of Coffs.”
Ms Wheeler also acknowledged the substantial investments and partnership efforts that have been made in recent years to enhance primary care access in Mid North Coast and Northern NSW:
“The new Coffs Harbour Medicare Urgent Care Clinic will be a valuable addition to our existing healthcare services, including local general practices, Aboriginal Medical Services, and initiatives like North Coast Health Connect.”
North Coast Health Connect was launched in May 2023 as a free service to enable North Coast residents to speak with a registered nurse any time of the day or night, and has since supported thousands of locals to receive expert health advice quickly and conveniently.
“It’s all about our community receiving the most suitable, timely level of healthcare. Our GPs play such an important role in our healthcare system, and we absolutely encourage people to prioritise their health through regular visits with their local GPs for their general care, but the urgent care options like North Coast Health Connect and Medicare Urgent Care Clinics will play an important role when the healthcare need is more urgent.
“In turn, this will reduce the pressure on our hospital emergency departments and enable them to focus on the most serious, life-threatening conditions.
“If anyone is unsure about the right place to go for their care, a free call to North Coast Health Connect will point you in the right direction. The Australian Government has also developed some great resources,” added Ms Wheeler.
The Coffs Harbour Medicare Urgent Care Clinic is commissioned by Healthy North Coast through a grant provided by the Australian Government.
Coffs Harbour Medicare Urgent Care Clinic will be located at the Specialist Medical Centre, Level 1, Suite 105-107, 343-345 Pacific Highway Coffs Harbour (adjacent to Coffs Harbour Hospital).
More information on Medicare Urgent Care Clinics can be found at health.gov.au/MedicareUCC.
North Coast Health Connect can be reached on 1800 198 888 or via webchat at northcoasthealthconnect.org.au.
Sep
2023
In a first for the region, the largest primary mental health service in the North Coast of New South Wales officially launched this week.
EACH will lead a groundbreaking partnership to deliver the Healthy Hub Connect service which will be made up of multidisciplinary teams of mental health workers, including psychologists, mental health nurses, social workers, and peer workers.
This service will offer free or low-cost mental health support for individuals facing moderate to severe mental health challenges with extended support to families and carers in an area covering Port Macquarie right up to the Queensland boarder.
EACH CEO Natalie Sullivan emphasised that affordable and accessible support are key to keeping people well and out of hospital,
“Anyone in need, particularly people with complex and co-occurring conditions, now have ready access to assistance. The services will play a crucial role in easing pressure on the health system by allowing people to get local care in their community.”
Healthy Hub Connect is a collaborative effort between EACH, The Buttery, Ability Options, Health Voyage, and Wellways, and is funded by Healthy North Coast through the North Coast PHN program which is an initiative of the Australian Government.
Collaboration is pivotal in ensuring mental health services are readily available across this growing region.
“Partnerships are at the heart of this service, and they are enabling us to magnify our capacity, have measurable impact and create lasting change in the communities we support. “
Healthy North Coast CEO, Monika Wheeler said the new Healthy Hub Connect is a great example of working in partnership with industry professionals and the community to transform the way mental health services are delivered across the region.
“This model of care will offer free and low-cost mental health support so that in a time of need children, young people and adults can receive the right care, in the right place, at the right time.”
To find out, please email [email protected].
Media contact: Andy Roberts 0448 000 486 | [email protected]
Aug
2023
The Voice to Parliament is a recognition by the Australian Government that First Nations’ voices must be consulted about proposed laws and policies that affect them.
In late 2023 a Referendum will be held in which Australians will vote on whether to establish an independent and permanent advisory body that would give advice to the Australian Parliament and Government on matters that affect the lives of Aboriginal and Torres Strait Islander peoples. This includes issues such as education, health, housing, justice, and other policies with a practical impact on First Nations people.
Healthy North Coast supports the Voice to Parliament, acknowledging the need for Aboriginal and Torres Strait Islander peoples to have greater involvement in decision making which directly impacts their lives.
Aboriginal and Torres Strait Islander people are the Traditional Custodians of the land on which we live and work, comprising in this region the lands of the Birpai, Bundjalung, Dunghutti, Githabul, Gumbaynggirr and Yaegl peoples.
We are committed to walking beside the Aboriginal and Torres Strait Islander peoples and community-controlled health organisations in advocating for social change that achieves equity and better health and wellbeing.
We also recognise the continuing rich culture and resilience of Aboriginal and Torres Strait Islander peoples, in the face of colonisation, dispossession, and discrimination.
The impacts of this trauma have led to unacceptable inequalities and health disparities that must be addressed.
Healthy North Coast Board Chair, Dr Adrian Gilliland said, “Building a better future together requires us to engage with, empower and walk alongside Aboriginal and Torres Strait Islander peoples and organisations within our North Coast communities”.
“Our commitment to closing the gap and reducing health inequity for Aboriginal and Torres Strait Islander people and communities is paramount to all our objectives and outcomes.
“Our support of the Voice to Parliament is a demonstration of this commitment, and we will continue to advocate for positive change.”
CEO, Monika Wheeler said, “Healthy North Coast is on a continuing journey of learning and understanding.”
“We are deeply committed to the implementation of our Reconciliation Action Plan and working in partnership with Aboriginal Community Controlled Health Services to achieve better health outcomes for First Nations peoples.”
We respect there are differing views and encourage our community to access reliable information on the Aboriginal and Torres Strait Islander Voice to Parliament at voice.gov.au, which will empower us all to make our own informed decision.
Aug
2023
Parents are being reminded of the effectiveness of flu vaccination, following a recent rise in influenza rates and hospitalisations among children and teenagers.
NSW Health data indicates that child emergency department presentations due to influenza increased by 37% in the first week of July, with a 30% increase in hospital admissions.
In NSW, 25.3% of children aged 6 months to 5 years, and 14.5 % of 5–15-year-olds have been vaccinated against the flu. These figures are lower for Aboriginal and Torres Strait Islander children with 16.7% of children aged 6 months to 5 years, and 12.3% of 5–15-year-olds vaccinated.
Healthy North Coast CEO, Monika Wheeler said that even though we are well into Winter, it’s never too late to ensure our children’s immunity is boosted.
“A yearly flu shot is recommended for everyone aged 6 months and over, and this vaccine can often be given with other vaccines, including COVID-19.” Ms Wheeler explained.
“With our children active at school and day-care, the chance of them contracting the flu is heightened, and no parent wants to face the very real risk of a seriously ill child.
“We are encouraging all parents to speak with their doctor, pharmacist or Aboriginal Medical Service about booking a flu shot today,” said Ms Wheeler.
FREE flu vaccines are available for those considered to be at higher risk of severe illness from influenza including:
If your child has flu symptoms such as a fever, cough, noisy breathing, sore throat, runny nose, muscle aches, fatigue, nausea, vomiting or diarrhoea, keep them at home and avoid close contact with other people to prevent others from also becoming sick.
Keep your child at home until they are well, and their fever is gone without the use of fever-reducing medicine, like paracetamol. If your child has a confirmed diagnosis of influenza from a doctor, your child may remain infectious for at least 10 days.
This is especially important if you visit people who are at higher risk of severe illness from influenza – including pregnant women, young infants, older people or people in hospital or residential care facilities.
The community can also access a handy Vaccine Clinic Finder tool.
May
2023
A ground‐breaking new program combatting loneliness and social isolation in the Port Macquarie‐Hastings region is just what the doctor ordered.
Funded by Healthy North Coast, a local not‐for‐profit organisation delivering the Australian Government’s Primary Health Network Program, the ‘Healthy Me Healthy Community’ initiative aims to support, encourage, and empower locals to rediscover their passions and find new social outlets to boost their mental health and wellbeing.
Healthy North Coast Chief Executive, Monika Wheeler, said the free 15‐week program was based on a concept called ‘social prescribing’ – a global movement which takes a non‐clinical approach to combatting the mental and physical effects of loneliness and poor ‘social health’, two factors which can be a major contributor to chronic illness.
‘Increasing social opportunities and purposeful activities is more important than ever after COVID‐19 measures, such as lockdowns and physical isolation, which impacted people’s ability to connect with others, and in turn, their overall wellbeing,’ Ms Wheeler said.
Feros Care is delivering the pilot program, set to roll out over the next 12 months with a goal of supporting 300 participants with tailored social and group activities until June 2024.
Feros Care Head of Fundraising and Supporter Relationships, Jo Winwood, said the program takes a holistic view of people’s health and wellbeing by offering meaningful ‘social prescriptions’ like volunteering, social groups, arts, cultural events and exercise to help people feel connected and a sense of belonging.
‘We address the root cause of ill health caused by poor social connections, rather than treating the symptoms,’ Ms Winwood said.
‘This helps people understand their individual social needs and connect with the things that matter to them, to support their return to good health,’ she said.
Recently, Mayo Private Hospital referred Jeff, 70, to the Healthy Me Healthy Community program to help him improve his social connections and give him more purpose during retirement.
During time as an electrical trades TAFE teacher, Jeff gained extensive experience teaching woodwork. The ‘Healthy Me Healthy Community’ Wellbeing Coach secured a volunteer position for Jeff in the local Community College’s workshop.
‘Spending time with people energises me and the program has given me a purpose. I’m doing 2 days a week, which is enough for the time being. It’s great that I can dictate my own times and work the hours that suit me best,’ said Jeff.
‘It’s very early days of course, but I’m feeling very positive, and the world is my oyster,’ Jeff said.
Ms Wheeler urged community members seeking to boost their mental health and wellbeing to speak with their GP or visit feroscare.com.au/healthyme to learn more about the Healthy Me Healthy Community Program.
‘The program is also recruiting for Community Connector Volunteers and Community Ambassadors to support and guide participants. Sometimes, that one‐to‐one support makes all the difference,’ said Ms Wheeler.
To sign up as a participant or volunteer, head to feroscare.com.au/healthyme or call 1300 987 215 for more information.
May
2023
North Coast community members seeking mental health, drug and alcohol, or psychosocial support will soon have access to improved services, developed with community input.
Healthy North Coast, a local not-for-profit organisation responsible for improving access to primary care health services, recently announced changes to the services they fund as part of a mental health reform project that began in 2022.
The project was undertaken in response to the National Mental Health Commission’s Review of Mental Health Programs and Services, with a key element being consultation with local partners, community members, and health care providers to design alternative ways of delivering care to drive better service experience and health outcomes. Face-to-face workshops were held across the region, along with online solution design workshops and focus groups with GPs, community members, and people with lived experience.
Healthy North Coast Chief Executive Monika Wheeler noted that community input was critical in evaluating current service models and identifying where the biggest improvements could be made.
‘Feedback highlighted the current complexity of knowing where to go or who to call to seek help for specific needs, and the differing levels of ease of access and service quality in our region,’ she said.
‘People also reported the experience of needing to go to lots of different places to get help for different needs, which is very difficult for people seeking support.’
New ‘hub and spoke’ network model ensures access to consistent, comprehensive care for all.
As a result of the consultation and co-design process, Healthy North Coast has awarded funding contracts for three programs that will work collaboratively to offer joined-up services: the Primary Mental Health Program (awarded to EACH as part of a consortium with Chess Connect, Health Voyage, The Buttery, and Wellways), the Drug and Alcohol Treatment Program (awarded to The Buttery), and the Psychosocial Support Program (awarded to Mission Australia). These programs will be delivered through what is known as a ‘hub and spoke’ model.
The ‘hub and spoke’ model in this context refers to a network of service locations across the region, with every North Coast Local Government Area getting either a ‘hub’ or a ‘spoke’. The ‘hub’ is a fixed site with multidisciplinary teams offering care, while the ‘spoke’ is smaller in size and more flexible but still offers access to multiple care teams and the same support pathways.
‘The new model will help us to deliver the consistent care experience that our community has asked for. It is a ‘no-wrong-door’ approach that will help to change the way we provide wraparound mental health and related support services. With service options now coming together as a collective offer, people will know where to turn to even when they need help across a range of needs.’
This new service model will start from July 1 and will be accessed by visiting one of the locations, or by firstly phoning the existing Head to Health 1800 595 212 phone line.
Head to Health operates Monday to Friday, 8:30am-5:00pm. It provides a central point to connect people to services and offers support, advice and digital information resources.
Head to Health is not a crisis service. For immediate support, call 000 or:
May
2023
Northern NSW residents are set to benefit from a free new service that aims to improve access to local healthcare.
North Coast Health Connect, launched today for 29 postcodes across Northern NSW, offers a free 1800 phone number or live web chat for residents to speak with a registered nurse any time of the day or night, including public holidays.
Funded by Healthy North Coast through the North Coast PHN program and delivered by Amplar Health, the service ensures urgent health concerns can be assessed quickly and confidentially by a trusted health professional. If needed, residents can be connected with a local general practice, community pharmacist or a virtual care appointment.
Healthy North Coast’s Chief Executive Monika Wheeler said the service opens a new front door to local health care, including urgent care, for those unsure about the next step, helping to ease pressure on hospital resources.
‘Having launched to Port Macquarie, Kempsey and Coffs Harbour residents over the past five months, the service has already supported thousands of locals to receive health advice quickly wherever they are and in a way that suits them,’ said Ms Wheeler.
‘We understand when there is a health urgency it’s important to get advice quickly no matter the time of day. North Coast Health Connect nurses will assess your symptoms and provide on-the-spot advice.
‘Most people don’t want to go to a hospital emergency department if they can avoid it, but it can be hard to get a GP appointment in some areas. Medical issues also often strike after hours when local services are closed.
‘North Coast Health Connect offers an alternative, with nurses on-call around the clock, ready to listen to your health concerns and connect you to the right level of care at the right time, including bookings with a local GP or pharmacist,’ said Ms Wheeler.
Ms Wheeler said the need to see a GP face-to-face for some health concerns will never change and participating local general practices have made appointments available specifically for users of the North Coast Health Connect service. The service is also strongly supported by the Pharmaceutical Society of Australia (PSA), with local pharmacists signed up to make consultations available.
Amplar Health Chief Executive Officer Dr Andrew Wilson said the Amplar team is thrilled to now be delivering the North Coast Health Connect service to all Northern NSW residents, as improving primary care access is a key element to ensuring the sustainability of healthcare in Australia.
‘Our digital and clinical expertise will ensure the service delivers increased access, choice and control to the local Northern NSW community,’ Dr Wilson said.
Northern NSW Local Health District Acting Chief Executive, Lynne Weir, supported the service as an additional avenue for residents to receive expert medical advice and care outside of the hospital setting.
‘This service is a welcome addition to the range of healthcare options for people in our region, and will help keep our emergency departments for emergencies,’ Ms Weir said.
Pharmaceutical Society of Australia National President Dr Fei Sim applauded Healthy North Coast for their innovation in a health system under increasing stress.
‘With the Australian health system under enormous pressure, there is an important role for pharmacists to play in supporting patients with non-urgent health care needs,’ Dr Sim said.
‘Services like North Coast Health Connect that connect patients with an appropriate healthcare profession – whether it be a GP, a pharmacist, or another health professional – are vital to ensuring our health system efficiently utilises all resources,’ said Dr Sim.
Ms Wheeler said North Coast Health Connect delivers on what the North Coast community asked for – being able to speak to a health expert for free over a convenient and confidential 24/7 channel with connections to face-to-face local health care.
‘We are excited to see all Northern NSW residents have access to this service which has already supported many in Port Macquarie, Kempsey and Coffs Harbour. We encourage you to speak with a North Coast Health Connect nurse on 1800 198 888 or live chat at northcoasthealthconnect.org.au next time you have an urgent health issue,’ said Ms Wheeler.
North Coast Health Connect will also be evaluated by world-leading medical research centre, The George Institute for Global Health, over the next five years.
To find out more about North Coast Health Connect, visit northcoasthealthconnect.org.au
Healthy North Coast delivers the North Coast Primary Health Network program on behalf of the Australian Government. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791).
May
2023
Healthy North Coast is reminding communities across our region to book a flu shot before winter and the traditional flu season.
Healthy North Coast Chief Executive, Monika Wheeler, said there was a resurgence of influenza in 2022 due to the reopening of international borders, and the same risk was likely this year.
‘Last year’s flu season started in late April and peaked around June, a couple of months earlier than usual,’ said Ms Wheeler.
‘That’s why we are launching some new resources today urging North Coast residents to get in and book a vaccination appointment with their GP or local pharmacy as soon as possible.’
Those considered to be at higher risk of severe illness from influenza are eligible for free annual flu vaccination under the National Immunisation Program.
This includes:
The influenza vaccine can often be given with other vaccines, including COVID-19. All adults can get a COVID-19 booster if it’s been six months or longer since their last booster or confirmed infection.
This is particularly recommended for everyone 65 years and over, and everyone 18 years and over with medical comorbidities, disability or complex health needs.
Local GP, Dr Debra King, said that recent NSW Health COVID-19 Surveillance Reports indicate there is still COVID-19 transmission occurring in the community.
‘COVID and influenza together have the potential to put significant strain on our health system, which is something we all want to avoid,’ said Dr King.
As well as vaccination, there are also some simple ways to prevent transmission of the flu virus and COVID-19 including:
Ms Wheeler said that Healthy North Coast was also keen to partner with local clinicians, pharmacies, community groups and other businesses to help get the word out about vaccination protection in our community.
‘Back by popular demand, we have developed a new set of free posters as a timely reminder for community members to ‘boost their immunity’ this flu season, including COVID-19 vaccination.
‘The poster set is designed for our North Coast communities, with tailored messaging reviewed by local clinicians and an option to customise the posters with your own practice or business logo,’ said Ms Wheeler.
Posters are currently being distributed directly to all general practices in the region and are available to order from the Healthy North Coast website at https://hnc.org.au/vaccinesprotect/.
‘I would urge everyone to please speak with their GP, Aboriginal medical service or participating pharmacy today about booking their vaccination and protecting themselves, their family and our community,’ Ms Wheeler said.
For more information, visit the Healthy North Coast website.
Apr
2023
Healthy North Coast is proud to support the Australian Government’s Strengthening Medicare – General Practice Grants Program as one of the 31 Primary Health Network (PHN) organisations entrusted with administering the grants in the local region. Eligible general practices in the North Coast area can apply for one-time grants of $25,000, $35,000, or $50,000 based on their practice size. GP practices not currently accredited against the RACGP standards will be eligible for $25,000.
Application packs will be sent out by Healthy North Coast over the next two weeks, and general practices have until 5pm on June 15, 2023, to submit their applications. The grants aim to provide much-needed funding for improvements in digital health, infection prevention and control, and general practice accreditation.
‘We understand the growing pressure faced by our general practice and AMS staff in meeting the healthcare needs of our community,” said Monika Wheeler, Chief Executive of Healthy North Coast.
‘Our region has weathered multiple challenges, from managing the ongoing COVID-19 pandemic to natural disasters, and our primary health services have risen to the occasion time and time again.’
Ms Wheeler added that the Strengthening Medicare grants will enable general practices to invest in technologies that enhance the connectivity of the health system, improve infection control processes to minimise risk for patients, and support quality and patient safety in general practices.
‘While our general practice staff welcomed the 2022 announcement and will undoubtedly benefit from the funding, it is ultimately our community members who will reap the greatest rewards,’ Ms Wheeler explained.
‘The grants will help us to enhance patient experience, provide safer health services through improved infection control, and ensure quality and patient safety in our general practices.’
In addition, Aboriginal Community Controlled Health Organisations (ACCHOs) are also eligible to apply for Strengthening Medicare grant funding through the National Aboriginal Community Controlled Health Organisation (NACCHO).
Healthy North Coast encourages all eligible general practices in the North Coast region to take advantage of this opportunity to access much-needed funding and make meaningful improvements to their healthcare services.
Apr
2023
Coffs Harbour residents are set to benefit from a free new service that aims to improve access to local healthcare.
North Coast Health Connect, now available for those living in Coffs Harbour postcodes, including the Nambucca and Bellingen regions, offers a free 1800 phone number or live web chat for residents to speak with a registered nurse any time of the day or night, including public holidays.
Funded by Healthy North Coast through the North Coast PHN program and delivered by Amplar Health, the service ensures urgent health concerns can be assessed quickly and confidentially by a trusted health professional. If needed, residents can be connected with a local service or a virtual care appointment.
Healthy North Coast’s Chief Executive Monika Wheeler said the service opens a new front door to local health care, including urgent care, for those unsure about the next step, helping to ease pressure on hospital resources.
‘Having launched to Port Macquarie residents in December and Kempsey residents last month, the service has already supported hundreds of locals to receive health advice quickly wherever they are and in a way that suits them.
‘We understand when there is a health urgency it’s important to get advice quickly no matter the time of day. North Coast Health Connect nurses will assess your symptoms and provide on-the-spot advice.
‘Most people don’t want to go to a hospital emergency department if they can avoid it, but it can be hard to get a GP appointment in some areas. Medical issues also often strike after hours when local services are closed.
‘North Coast Health Connect offers an alternative, with nurses on-call around the clock, ready to listen to your health concerns and connect you to the right level of care at the right time, including bookings with a local GP or pharmacist,’ said Ms Wheeler.
Ms Wheeler said the need to see a GP face-to-face for some health concerns will never change and participating local general practices have made appointments available specifically for users of the North Coast Health Connect service. The service is also strongly supported by the Pharmaceutical Society of Australia (PSA), with local pharmacists signed up to make consultations available.
Amplar Health Chief Executive Officer Dr Andrew Wilson said the Amplar team is thrilled to be delivering the North Coast Health Connect service to Coffs Harbour residents, as improving primary care access is a key element to ensuring the sustainability of healthcare in Australia.
‘Our digital and clinical expertise will ensure the service delivers increased access, choice and control to the local Coffs community,’ Dr Wilson said.
Mid North Coast Local Health District Chief Executive Stewart Dowrick said he fully supported this new and innovative model and will be promoting North Coast Health Connect through the Mid North Coast hospital system.
‘For those who may have been struggling to access the health system, North Coast Health Connect is a direct line to a qualified and trusted health professional, rather than facing a long wait in a busy ED.
‘It’s up to all of us to make the best possible use of our hospital resources and keep our emergency departments for emergencies,’ Mr Dowrick said.
Pharmaceutical Society of Australia National President Dr Fei Sim applauded Healthy North Coast for their innovation in a health system under increasing stress.
‘With the Australian health system under enormous pressure, there is an important role for pharmacists to play in supporting patients with non-urgent health care needs,’ Dr Sim said.
‘Services like North Coast Health Connect that connect patients with an appropriate healthcare profession – whether it be a GP, a pharmacist, or another health professional – are vital to ensuring our health system efficiently utilises all resources,’ said Dr Sim.
Ms Wheeler said North Coast Health Connect delivers on what the North Coast community asked for – being able to speak to a health expert for free over a convenient and confidential 24/7 channel with connections to face-to-face local health care.
‘We are excited to see Coffs Harbour residents have access to this service which has already supported many in Port Macquarie and Kempsey. We encourage you to speak with a North Coast Health Connect nurse on 1800 198 888 or live chat at northcoasthealthconnect.org.au next time you have an urgent health issue,’ said Ms Wheeler.
Amplar and Healthy North Coast are planning to make North Coast Health Connect available to all North Coast residents by mid-2023.
North Coast Health Connect will also be evaluated by world-leading medical research centre, The George Institute for Global Health, over the next five years.
To find out more about North Coast Health Connect, visit northcoasthealthconnect.org.au
Mar
2023
The Coffs Harbour Women’s Health Centre has been selected as one of 20 Australian Government-funded sites to establish a specialised Endometriosis and Pelvic Pain Clinic.
Healthy North Coast, the local not-for-profit organisation delivering the Australian Government’s Primary Health Network Program, is providing $700,000 over four years to GenHealth, which operates the Coffs Harbour Women’s Health Centre.
Healthy North Coast Chief Executive Monika Wheeler said the clinic would expand existing services available at the health centre, providing more people with access and options for primary health care.
‘This is great news for our Mid North Coast region. The new funding will go toward hiring specialised staff, including nurse practitioners and allied health professionals, as well as investing in equipment and fit-outs such as pelvic physiotherapy areas,’ said Ms Wheeler.
‘Endometriosis affects at least one in nine Australian women and can have a significant impact on their daily lives. Currently, women wait an average of seven years for diagnosis. Pelvic pain can be similarly complex and debilitating.
‘The new clinic will help reduce diagnostic delays and promote early access to information and care pathways for women with endometriosis and pelvic pain.
‘Healthy North Coast will be working closely with the Coffs Harbour Women’s Health Centre to plan the clinic operations and ensure it meets the needs of our community.’
Dr Shelley Rowe, Chief Executive of GenHealth, said the new clinic would fill a much-needed gap in the region.
‘It will provide a new avenue of care for girls and women diagnosed with endometriosis and pelvic pain,’ Dr Rowe said.
‘It means people experiencing these health concerns, and complications from these issues, will be able to be treated close to home, an important goal for healthcare and a priority for women and their families.
‘Many women already travel from regional towns and centres to access treatment in Coffs Harbour. Our GPs saw over 2,000 women last year; our allied health professionals saw over 500 women; and our nurses saw over 1,500, which indicates the demand there is here for specialist women’s services in this regional area.
‘The establishment of the new clinic will strengthen the capability of the entire local health workforce and provide improved options for referral,’ Dr Rowe said.
The exact timing for service commencement is still being planned. Further information will be available through the Coffs Harbour Women’s Health Centre Facebook page.
Feb
2023
Northern Rivers residents are reminded that free mental health support is only a phone call or web chat away, with in-person counselling also available.
Healthy North Coast Chief Executive, Monika Wheeler, said that these next few weeks could be particularly challenging for Northern Rivers residents and urged locals to prioritise their mental health.
‘Looking out for each other is what has got our community through the past 12 months. There are many things about our current situation that we cannot change, but we can all take steps to look after our heads and hearts,’ Ms Wheeler said.
‘If you or someone you know is struggling or could simply benefit from a friendly and supportive chat, I urge you to reach out.
‘Healthy North Coast offers a range of free and after-hours services to support mental health and wellbeing for all ages, with a number of them made available through Australian Government and NSW Government flood recovery.
‘There’s no shame in saying you’re feeling overwhelmed or just want to talk things through. I encourage all community members, including our hardworking primary care professionals, to prioritise their mental health care over the coming weeks,’ Ms Wheeler said.
Head to Health
Head to Health offers free mental health support over the phone or in person at the Lismore Head to Health hub. Head to Health is a welcoming entry point for engagement, assessment and treatment for people seeking mental health advice and support.
Call 1800 595 212 weekdays from 8.30am to 5pm to chat to a team member who can connect you with support or visit https://hnc.org.au/head-to-health-helpline.
The Lismore Head to Hub is open Monday-Friday 10am to 8pm, Saturday noon to 8pm, and Sunday 10am to 2pm. It is located at the Lismore Health Precinct, Southern Cross University Health Clinic, P Block North, Rifle Range Road, East Lismore. Drop-ins are encouraged and you don’t need a referral or appointment.
Safe Haven Community and wellbeing hubs
Located in Woodburn, Lismore, Mullumbimby and Murwillumbah, Safe Haven hubs are open to anyone seeking free mental health support, including their family, friends and carers. Safe Haven hubs are open 12 — 6pm every day. Drop-ins are encouraged and you don’t need a referral or appointment. Visit the Safe Haven website to learn more.
headspace
headspace centres offer mental health support and advice for young people aged 12 to 25. All services are free or low cost. Headspace centres are located at the Lismore Health Precinct at South Cross University, Tweed and Grafton, and are open Monday to Friday, 9am to 5pm. You don’t need a referral or appointment.
Alternatively, headspace can also support young people online or by phone, seven days a week between 9am – 1am.
Strong Community Program
The Strong Community Program provides free specialist mental health support to Aboriginal and Torres Strait Islander people in the Northern Rivers, age 12 years and over. Mental health and wellbeing supports include in-person counselling, mental health promotion in schools and outreach to communities in Cabbage Tree Island, Wardell, Ballina, Box Ridge, Woodburn, Lismore and neighbouring areas.
For in-person support, visit 133 Ballina Rd, East Lismore. Contact Strong Community by email on [email protected] or call 0456 447 790 or 1300 727 957.
GP Telehealth
If you can’t access your regular GP, Healthy North Coast offers a 24-hour free GP telehealth service across the Northern Rivers. Through a phone or video consult, you can access health advice, diagnosis and treatment, as well as electronic prescriptions, medical certificates and specialist referrals. To book a GP telehealth consult, call 1800 931 158.
If you need immediate support:
In an emergency, call 000 or go to your nearest hospital emergency department.
Dec
2022
Residents living in Port Macquarie area postcodes will be the first to benefit from a free new service that aims to improve access to local healthcare.
North Coast Health Connect, launched on December 8, offers a free 1800 phone number or live web chat for residents to speak with a registered nurse any time of the day or night, including public holidays.
Funded by Healthy North Coast through the North Coast PHN program and delivered by Amplar Health, the new service ensures urgent health concerns can be assessed quickly and confidentially by a trusted health professional. If needed, residents can be connected with a local service or a virtual care appointment.
Healthy North Coast’s Chief Executive Monika Wheeler said the service opens a new front door to local health care, including urgent care, for those unsure about the next step, helping to ease pressure on hospital resources.
‘We understand when there is a health urgency it’s important to get advice quickly no matter the time of day. North Coast Health Connect nurses will assess your symptoms and provide on-the-spot advice,’ said Ms Wheeler.
‘Most people don’t want to go to a hospital emergency department if they can avoid it, but it can be hard to get a GP appointment in some areas. Medical issues also often strike after hours when local services are closed.
‘North Coast Health Connect offers an alternative, with nurses on-call around the clock, ready to listen to your health concerns and connect you to the right level of care at the right time, including bookings with a local GP or pharmacist,’ said Ms Wheeler.
Ms Wheeler said the need to see a GP face-to-face for some health concerns will never change and North Coast Health Connect is supported by participating local general practices who have made appointments available specifically for users of the North Coast Health Connect service. Local pharmacists have also signed up to make consultations available.
Amplar Health Chief Executive Officer, Dr Andrew Wilson, said the Amplar team is thrilled to be selected to deliver the North Coast Health Connect service, as improving primary care access is a key element to ensuring the sustainability of healthcare in Australia.
‘We look forward to providing our digital and clinical expertise to deliver a service for Healthy North Coast that increases access, choice and control for the local community,’ Dr Wilson said.
Mid North Coast Local Health District Chief Executive Stewart Dowrick said he fully supported this new and innovative model and will be promoting North Coast Health Connect through the Mid North Coast hospital system.
‘It’s up to all of us to make the best possible use of our hospital resources and keep our emergency departments for emergencies,’ said Mr Dowrick.
‘For those who may have been struggling to access the health system, North Coast Health Connect is a direct line to a qualified and experienced health professional, rather than facing a long wait in a busy ED, ‘ Mr Dowrick said.
PSA National President Dr Fei Sim applauded Healthy North Coast for their innovation in a health system under increasing stress.
‘The Australian health system is under enormous pressure, and there is an important role for pharmacists to play in supporting patients with non-urgent health care needs, Dr Sim said.
‘Services like North Coast Health Connect that connect patients with an appropriate healthcare profession – whether it be a GP, a pharmacist, or another health professional – are vital to ensuring our health system efficiently utilises all resources,’ said Dr Sim.
Ms Wheeler said North Coast Health Connect delivers on what the North Coast community asked for – being able to speak to a health expert for free over a convenient and confidential 24/7 channel with connections to face-to-face local health care.
‘We are excited to see Port Macquarie residents be the first to get on board. We encourage you to speak with a North Coast Health Connect nurse on 1800 198 888 or live chat at northcoasthealthconnect.org.au next time you have an urgent health issue,’ said Ms Wheeler.
Healthy North Coast is planning to make North Coast Health Connect available to all North Coast residents in early 2023.
North Coast Health Connect will also be evaluated by world-leading medical research centre, The George Institute for Global Health, over the next five years.
To find out more about North Coast Health Connect, visit northcoasthealthconnect.org.au
Oct
2022
Healthy North Coast Acting Chief Executive, Monika Wheeler, is urging North Coast residents to stay vigilant when it comes to COVID-19.
‘With mandatory self-isolation rules changing today Friday 14 October, it would be easy to think COVID is no longer a threat to our community.
‘In case people think COVID-19 has faded away, in the past week in NSW there have been 6,799 cases confirmed by RATs and 3,968 cases confirmed by PCR tests, so the virus is still quite active.
‘There is also the possibility of new COVID-19 strains emerging, so we can’t be complacent,” Ms Wheeler said.
Following a national Cabinet decision earlier this month, all Australian states and territories agreed that from 14 October 2022, it will no longer be mandatory to self-isolate at home if you test positive for COVID-19 unless you work in the health or aged care sector.
“It’s still vital, however, that we all work together to keep our community safe,” said Ms Wheeler.
‘Since the arrival of COVID-19, we have learnt a lot about infection control and reducing the spread of diseases like COVID-19 and influenza.
‘The best way to protect yourself from COVID-19 and influenza is to continue to follow the health advice we know so well – be vaccinated, wash your hands, stay home if you are unwell and get tested if you have symptoms,” Ms Wheeler said.
“To protect our most vulnerable, all people over the age of 12 must still wear a face mask at public hospitals, private health or residential care facilities, and hostels.
‘It’s still very important to stay up-to-date with vaccinations, particularly for children, and to book in for your relevant COVID-19 booster,” Ms Wheeler said.
The NSW Government has also ended mandatory reporting of positive rapid antigen tests.
However, NSW Chief Health Officer Kerry Chant asks people to continue to report positive results, as it allows NSW Health to connect people to medical care – particularly older people and the immunocompromised.
North Coast residents can book a COVID-19 vaccination appointment by texting ‘Hey EVA’ (Easy Vaccination Access) to 0481 611 382 or visiting the online COVID-19 vaccination clinic finder to book an appointment.
Sep
2022
Lismore’s Head to Health Hub has extended its opening times, now open after-hours and on weekends, making it even easier for local residents to access mental health support.
Located at the Lismore Health Precinct at Southern Cross University, the Lismore Head to Health hub is now open Monday-Friday 10am to 8pm and Saturday-Sunday 12 noon to 8pm.
Funded by Healthy North Coast through the PHN Program, Head to Health offers free mental health support both in-person and over the phone.
Healthy North Coast CEO Julie Sturgess said Head to Health was a welcoming entry point for engagement, assessment and treatment for people seeking mental health advice and support.
‘With all that has been thrown at our community over the past two years, there’s no shame in saying you’re feeling overwhelmed or just want to talk things through,’ Ms Sturgess said.
‘It’s really important that we prioritise our mental health and wellbeing and reach out if we need help.’
Healthy North Coast has recently commissioned local provider Open Minds to provide the in-person Lismore Head to Health service for those aged 18 and over. Referrals are not necessary and walk-ins are welcome.
Call 1800 595 212 weekdays from 8.30am-5pm to chat to a team member who can connect you with support.
‘Head to Health is free and can connect you to the right mental health information, counselling and services to suit your needs. I really hope people take that first step rather than push their concerns aside,’ said Ms Sturgess.
For more information, free call 1800 595 212 or visit https://hnc.org.au/head-to-health-helpline.
The Lismore Head to Hub is located at the Lismore Health Precinct, Southern Cross University Health Clinic, P Block North, Rifle Range Road, East Lismore.
Head to Health is not an emergency service. For 24/7 emergency support, call:
In an emergency, call 000 or go to your nearest hospital emergency department.
Jun
2022
Healthy North Coast is reminding communities across our region to stay on top of their COVID vaccinations, as well as booking in for a free flu shot this month. Conveniently, the COVID-19 and influenza vaccines can be given at the same time if you are due for both.
Flu cases rising
Healthy North Coast Chief Executive, Julie Sturgess, said the latest health data indicates influenza activity in the community is increasing rapidly, due to an early start to the winter influenza season.
‘Due to COVID-19 restrictions and reduced travel, there was very little influenza getting around in the community last year and also a decrease in influenza vaccine coverage,’ Ms Sturgess said.
‘Now that international and state borders are open again, we’re seeing a dramatic increase in influenza cases.
‘As at 11 June 2022, there were 1,558 notifications of influenza cases across the North Coast this year, with 76% of these notifications reported within the last 4 weeks, so we’re definitely seeing case numbers climb as winter sets in.
‘We are urging North Coast residents to take advantage of free flu shots offered by the NSW Government up to 30 June and to book a vaccination appointment with their GP or local pharmacy as soon as possible.’
The influenza vaccine is recommended for everyone aged 6 months and over and can be given with other vaccines, including COVID-19.
COVID still a risk to community
Ms Sturgess said the North Coast has an outstanding COVID vaccination rate, but it’s important to continue to strengthen protection given COVID variants are still circulating.
‘I urge parents to not let their and their children’s vaccination dates slip,’ she said. ‘Whether it’s a second dose for younger children or a booster for teens aged 12-15 who may be more vulnerable to COVID than others, please take the time to book an appointment so we can maintain a high level of protection across the region.’
As at 20 June 2022, 65% of eligible North Coast residents aged 15+ have had their booster shot, behind the NSW average of 68%.
COVID-19 vaccinations are free and available at a range of locations including local GPs, pharmacies or respiratory clinics.
You can book a COVID-19 vaccination appointment by texting ‘Hey EVA’ (Easy Vaccination Access) to 0481 611 382 or visit the online COVID-19 vaccination clinic finder to book an appointment.
‘Ideally, we would like everyone to book their COVID-booster and flu shot for the same time to maximise community protection,’ Ms Sturgess said.
COVID-19 vaccination
Influenza immunisation
NSW Government announced free flu shots for everyone aged 6 months and older from 1 June 2022 to 30 June 2022.
Those considered to be at higher risk of severe illness from influenza are eligible all year for free annual flu vaccination under the National Immunisation Program. This includes:
Minimise your risk of catching COVID-19 or the flu
Take simple precautions to minimise the risk of catching COVID-19 or the flu and passing it on:
May
2022
Community organisations can now apply for funding through the three-year, $5 million Community Wellbeing and Resilience Flood Recovery Grants program, as well as assistance to help with their grant application.
Grants will be awarded to non-government providers helping the community from the ground up, by providing community-based trauma and healing programs that support local recovery and build community resilience.
Funded by the NSW Government as part of the Northern NSW flood recovery package, the grants will be delivered by Healthy North Coast to help communities recover from flood impacts and strengthen their capacity to meet future challenges.
Healthy North Coast Chief Executive Officer, Julie Sturgess, said Healthy North Coast is seeking innovative proposals that get people connecting, communicating, learning and supporting each other – activities that tap into the region’s social support networks.
‘We know many people are focussing on the basics right now, but we also need to rebuild community connections that are so vital for a positive outlook when times are tough. This is about supporting hearts and minds to get the North Coast back on its feet,’ Ms Sturgess said.
To support participation, Healthy North Coast has partnered with Successful Grants to offer local community organisations up to 2 hours of free professional assistance with the application process.
This assistance includes concept scoping, application review and feedback.
‘We welcome our partnership with Successful Grants, which will help those smaller organisations that might be unfamiliar with the tender process and overwhelmed by the writing task,’ Ms Sturgess said.
Community Wellbeing and Resilience Flood Recovery Grants program
The grants program has a key focus on young people, older people and Aboriginal and Torres Strait Islander people in the NSW local government areas of Lismore, Richmond Valley, Tweed, Ballina, Byron, Kyogle and Clarence Valley.
Healthy North Coast is inviting proposals for the following eligible community-led activities or services:
Grant application assistance and submission
As well as offering assistance with the grant application process, Successful Grants has also distilled the tender documents into an easy-to-read one-page document, so that organisations can quickly assess their eligibility for the program.
If you are a local community-based organisation and would like to access this assistance, please email [email protected].
Applications close at 8am on Friday 27 May 2022.
Mar
2022
Collaboration, cooperation and the desire to help those in need has seen the establishment of a new mental health support service in Lismore just 4 weeks after floods devastated the region.
The Lismore Head to Health Hub begins operating today. It is located at Healthy North Coast’s new Lismore Primary Health Precinct, which opened its doors only last week at Southern Cross University.
Funded by the Australian Government through the PHN Program as part of the Northern NSW flood recovery efforts, Head to Health offers free mental health support both in-person and through telehealth. Head to Health Hubs are designed to provide a welcoming entry point for engagement, assessment and treatment for people who may be experiencing distress or crisis.
The intent of the Head to Health Lismore Hub is to offer immediate care and service navigation to connect people to the right services based on need. It is also a priority of the Head to Health model to provide culturally safe responses to the needs of Aboriginal and Torres Strait Islander people.
No referrals are needed.
Healthy North Coast Chief Executive Julie Sturgess said the new service would ensure the community in and around Lismore has access to the mental health support they need.
‘We recognise that specific components of the new service will be essential to help people deal with the trauma they’ve experienced and its after-effects,’ Ms Sturgess said.
‘Mental health support is in high demand right now and into the foreseeable future. The impacts of the floods and, before this disaster, the ongoing pandemic means we all need to prioritise our mental health and wellbeing.
‘Establishing the Lismore Head to Health Hub has been a great example of responding to local community needs. We’ve fast-tracked the service launch thanks to the many willing hands.
‘Our own Healthy North Coast teams, supported by SCU staff, have pulled out all stops. Local suppliers and tradies have worked tirelessly to transform the building, and the dedicated service providers at Neami National who will start delivery services today have all made this possible.’
‘This service is designed to be a one-door for anyone seeking mental health support. Qualified staff can direct you to the service, information or resource that best suits your needs.’
Call Head to Health on 1800 595 212 from Monday to Friday 8:30am-5:00pm or visit the Lismore Head to Health Hub at Southern Cross University’s Health Clinic, P Block North, Rifle Range Road, East Lismore.
Find out more at hnc.org.au/headtohealth
Head to Health is not a crisis service. For immediate 24/7 support contact:
In an emergency call 000 or go to your nearest hospital emergency department.
-ENDS-
Mar
2022
Caption (L-R): The Hon Kevin Hogan MP, Federal Member for Page; Tony Davies, Chief Executive Officer, Social Futures; Professor Julie Jomeen, Executive Dean, Faculty of Health, Southern Cross University; Healthy North Coast Chief Executive Officer, Julie Sturgess; Chelsea Luker, Psychologist, Connect Us Psychology; Kyle Wood, Pharmacist and Managing Partner, Southside ChemPro; at the launch of the Lismore Primary Health Precinct established by Healthy North Coast at Southern Cross University Health Clinic.
Healthy North Coast has today opened doors on the new Lismore Primary Health Precinct at Southern Cross University Health Clinic, giving flood-impacted primary care providers a new home and providing Lismore residents access to vital primary health services they urgently need.
Healthy North Coast Chief Executive Office Julie Sturgess says she is delighted to see the new precinct established and operational just three weeks after the flood emergency.
“It is a real testament to the spirit of collaboration across the Northern Rivers that we have been able to rapidly coordinate alternative clinic spaces for primary health providers that would otherwise be displaced,” said Ms Sturgess.
Funded by the Australian Government through the PHN Program as part of the Northern NSW flood recovery efforts, the new precinct has the capacity to house more than 20 primary health services, including general practice, pharmacy, pathology, mental health, and a range of other allied health services.
“There is an overwhelming community demand for these services, so operating from the new Lismore Primary Health Precinct ensures our local providers can remain viable, continue to generate income and, most importantly, care for their clients,” said Ms Sturgess.
“Today, Healthy North Coast is also launching a new online directory of primary care services onsite so that community members can find out more and make appointments. To view the directory, visit hnc.org.au/lismore-primary-health-precinct.
“I also want to extend my thanks to Southern Cross University for supporting the initiative and working with Healthy North Coast to stand up this new Primary Health Precinct so quickly.
“I want to emphasise that this is not a pop-up operation. We are certainly here to meet the immediate need for primary health service continuity and are also working through the medium- to long-term provider and community needs, so we can respond appropriately based on future plans for recovery.
“The resilience and determination shown by our primary care providers to rapidly relocate is matched only by our local community’s determination and strength to recover from this natural disaster event,” Ms Sturgess said.
Mar
2022
Healthy North Coast and the Samaritans are delighted to open the doors on a dedicated headspace Kempsey offering free or low-cost, holistic and youth-friendly health care and advice.
Located at 65 Smith Street, Kempsey, on the traditional homelands of the Dunghutti nation, the new headspace Kempsey service has been funded by Healthy North Coast through the Australian Government’s PHN Program to meet the needs of young people in the community.
“As well as the usual challenges of growing up and finding your place, young people in our region have also had to deal with the disruption of the COVID-19 pandemic and the impact of natural disasters over the past two years,” said Healthy North Coast Chief Executive Officer, Julie Sturgess.
“Now, thanks to Samaritans’ community partnerships, strong advocacy from our Federal Nationals Member for Cowper Pat Conaghan, and the support of Kempsey Shire Council, young people in Kempsey now have a dedicated centre purpose-built to meet their needs,” said Ms Sturgess.
Liz Knight, Executive Director of Education and Child Development in the Samaritans Foundation based in Newcastle, said that the last few years have been uncertain times for all.
“The Samaritans Foundation is strongly committed to providing high-quality, early intervention youth services that empower young people to overcome challenges and engage with their community to find their purpose and flourish.
“We know that youth mental health continues to be a leading cause of concern for our region, and one that needs to be addressed with a person-centred, compassionate and inclusive approach. Our work in this regard is a true reflection of the Anglican Church’s commitment to ensuring that no person feels alone on their mental health journey,” said Ms Knight.
headspace offers early intervention services across four key areas—mental health, related physical health, social and vocational support, and alcohol and other drug use. Services are co-designed with young people to ensure they are relevant, accessible and highly effective, including input from Samaritan’s Youth Representative Group (YRG).
While Kempsey’s young people can now access the headspace service, which is receiving referrals by phone or email, more details will be released soon about a community launch event planned for the coming weeks.
For more information or to access headspace Kempsey:
-ENDS-
Mar
2022
Lismore Clinic has opened its door to patients after nearly two weeks of being closed. But it’s a different kind of door.
Thanks to the generosity of Street Side Medics and coordination by our Healthy North Coast Team, Lismore Clinic is currently seeing patients from a mobile medical centre parked out the front of their flood-damaged building at 185 Molesworth Street.
The Street Side Medics van, fully stocked with medical supplies and equipment, is being loaned free of charge by this not-for-profit organisation who normally provides medical services to people experiencing homelessness in NSW.
Today, Street Side Medics founder and Young Australian of the Year, Daniel Nour, met with Lismore Clinic and Healthy North Coast staff to do a walkthrough and handover.
Positioned outside Lismore Clinic’s character-filled 1906 building, the state-of-the-art van is being staffed by their GPs over the weekend from 10am – 1pm, with extended hours likely next week.
Clinic staff could not be more appreciative of the opportunity to start seeing their patients again.
‘This building is over a hundred years old, so it has been through a lot of floods in the past, but nothing like this one,’ said Dr Emily Walker, Lismore Clinic GP.
‘We lost a lot of equipment, probably about 50% of equipment.
Being able to use the van as a temporary consult space has brought a smile, and a tear or two, to clinic staff.
‘It’s really fantastic. There is so much equipment, as I said, that we don’t have, such as the ECG machine that this van has. The Wi-Fi has been incredibly helpful – the internet has been quite patchy. Just having things like dressings, a vaccine fridge, we’ll be able to provide the basic services that we’ve been longing to provide but have been unable to,’ said Dr Walker.
‘We’ve got over ten thousand patients on our books that have not been able to see us over the last couple of weeks, it’s going to make a huge difference.
‘Patients will really appreciate being able to come to see their usual doctors even if it’s in a slightly unusual environment.
‘We’re hoping to get the rest of the clinic open up soon as well, bit by bit, so we can start to expand our capacity.’
This is just one initiative Healthy North Coast has supported across our flood-affected region to help primary health services get back on their feet. See the full list of Lismore local general practices, Aboriginal medical services and pharmacies.
If you aren’t able to access the van or your local GP, Healthy North Coast’s PHN Program also funds the free 24/7 GP Telehealth service who offer same-day appointments, including electronic prescriptions. Please call 1800 931 158.
This is not an emergency medical service. In a medical emergency, please call Triple Zero (000).
Healthy North Coast acknowledges the Traditional Custodians of the lands across our region, and pay our respect to Elders past, present and on their journey. We recognise these lands were never ceded and acknowledge the continuation of culture and connection to the land, sky and sea. We acknowledge Aboriginal and Torres Strait Islander peoples as the Land’s First Peoples and honour the rich diversity of the oldest living cultures.
Strategic Priority Area: One team
North Coast is identified as the region most likely to be impacted by climate change in Australia and also forecasted greatest growth in those 65+.
Healthy North Coast takes a lead role in ensuring the older population and the sector that supports them are prepared for, can respond to and recover from disasters and other emergencies.
We have led eight regional disaster management capacity building workshops, bringing together SES, community organisations and the aged care sector.
We have also developed disaster preparedness tip sheets for both residential and community aged care providers.
Strategic Priority Area: One team
In May 2022, the NSW Parliament passed the Voluntary Assisted Dying Act 2022. Effective from Tuesday, 28 November 2023, eligible people have the choice to access voluntary assisted dying.
Healthy North Coast has developed a webpage for both health professionals and consumers, with links to available information and resources.
Strategic Priority Area: No one is left behind
Healthy North Coast has worked with people living with dementia, their families and local service providers to develop an information booklet that will help them connect with local and national supports along their journey.
Highly regarded by a range of professional supporting those on or starting the dementia journey, the booklet includes commonly asked questions for people to ask their GP and/or specialist.
“It’s a fantastic resource and I give it to everyone on their first diagnosis. Its easy to read, so well planned and thought through and has lots of really useful information, tailored to the region.
I also find it very helpful when educating clinical staff.”
−Geropsychiatric Nurse Practitioner, Mid North Coast.
The resource is available in digital and printed copies, with more than 5,000 distributed across the region. An e-version is available to clinicians via the Dementia and Cognitive Impairment HealthPathway.
Strategic Priority Area: One team
The Deteriorating Resident Response Tool (DRRT) has been developed to guide RN’s in Residential Aged Care homes (RACHs) to better understand, anticipate and make clinical decisions responding to the deteriorating health of residents.
The objective of the DRRT is to give RACH staff clear information to triage and provide appropriate care for a range of residents’ health conditions, and, in turn, prevent unnecessary presentations to ED.
The tool has been designed together with a specialist geriatrician, consulting with stakeholders such as Residential Aged Care Managers, NSW Ambulance, GPs, and experts from Mid and North Coast LHDs.
The pilot commences in March with four participating RACHs. Evaluation measures will include effectiveness in building RN confidence and reported reduction in unnecessary hospitalisations. Findings will inform a future planned, region-wide implementation.
Strategic Priority Area: No one is left behind
The Care Finders program is a free region-wide service to support vulnerable older people who have no-one else to help them, to learn about, apply for and set up support services.
Care finders can help people understand what aged care services are available, set up an assessment, and find and choose services. They also help people with access to other supports in the community, both accessing services for the first time and changing or finding new services and supports.
On the North Coast, Healthy North Coast has commissioned four organisations to provide this important service: EACH, Carexcell, Lifetime Connect and Footprints.
Strategic Priority Area: Improving Lives Now
Healthy North Coast commissions two service providers to deliver psychological therapies and supports for older people with, or at risk of developing, a mental illness and who are living in residential aged care homes (RACHs).
The aim of the program is to both provide direct support to residents and their families and carers, as well as upskill the RACH workforce to respond to the needs of residents presenting with mental health concerns.
Strategic Priority Area: Securing a Healthier Future
Connection and a sense of belonging are protective factors for both individual and community health and wellbeing. Evidence highlights that the social determinants of health play a critical role in addressing many of our regions health challenges.
That’s why Healthy North Coast has long been committed to supporting communities to strengthen and to build social health. Our initiatives, including contemporary ‘Social Prescribing’, help people to connect to activities, supports and each other, and assist communities to integrate services and bridge gaps.
Strategic Priority Area: Improving Lives Now
The Royal Commission into Aged Care Quality and Safety identified several critical areas affecting aged care residents and our health system. Key challenges include:
Telehealth offers valuable opportunities to enhance support for residents living in aged care homes. Funded by the Commonwealth Department of Health and Aged Care, this initiative provides telehealth equipment and staff training as part of the response to the Royal Commission’s findings.
By improving access to primary care clinicians, specialist services, and other service providers through telehealth, we can significantly enhance health outcomes for residents, reducing unnecessary hospital transfers and emergency department visits.
The selection of telehealth equipment was guided by our Healthy Ageing Strategy (HAS), a comprehensive digital discovery questionnaire, and consultation workshops with various stakeholders. These efforts included interviews with residents to understand their attitudes toward telehealth, ensuring the initiative meets their needs and preferences.
Strategic Priority Area: Improving Lives Now
Aims to provide people who have life limiting conditions the opportunity to exercise choice and receive high quality care at home, harnessing improved and better coordinated supports and services that meet their individual needs.
Program objectives:
These objectives will contribute to achieving the following intended overarching outcomes of:
Funding is open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.
Workforce Locum support and R&R funding criteria
Wellbeing Flexible Funding Criteria & Eligibility
| *Team Size (Total staff and contractors) | Funding Available |
| Small (1-5) | $500-$1500 |
| Medium (6-20) | $1500-$4000 |
| Large (>20) | $4000-$5000 |
