Lismore Health Precinct

Flood update

Many parts of our region are once again experiencing floods. We ask everyone to follow official advice and not to take risks travelling on affected roads.

Service providers may not be able to access the Lismore Primary Health Precinct currently, so opening hours displayed below may be affected. Please call your service provider before visiting the Precinct.

Community members are reminded to call the 24/7 GP Telehealth and the Head to Health mental health support services for telephone assistance at this time.

Flood update: Some services’ operating hours may be affected by the current weather event. Please contact the service directly before you decide to visit.

Located at Southern Cross University’s Health Clinic, P Block, Rifle Range Road, East Lismore.

The Lismore Health Precinct has made it possible for a range of primary health care providers, who have been displaced or impacted by floods, to resume delivering services to support our community when they need it most.

The resilience and determination shown by our primary care providers to rapidly relocate is matched only by our local community’s determination and strength to recover from this natural disaster event.

Please browse the directory below for information about each primary care service. The directory will continue to be updated, so please keep checking back.

This initiative is supported by Australian Government funding through the PHN Program, and is part of the broader Northern NSW flood recovery health response.

Angela Andrews Counselling Service

Mental health

Angela J Andrews

Mental Health Social Worker

0418 423 492

[email protected]

Opening times

Tue: 12pm - 4pm

Thu: 9am - 2.30pm

Main areas of therapy include depression, anxiety and issues with stress, relationships, DV, past abuse, grief and loss.

Benny Green

Mental health

0405 929 820

[email protected]

Opening times

Wed: 8:30am - 5:00pm

Thu: 8:30am - 5:00pm

Fri: 8:30am - 5:00pm

Call, text or email to make an appointment.

I am an Accredited Mental Health Social Worker, Approved Victims Services Counsellor and Level Two Accelerated Experiential Dyn... Read more

Choices Sexual and
Reproductive Health Clinic

Sexual and reproductive health

Dr Kate Hawkins

General Practitioner

Dr Elizabeth Honey

General Practitioner

Dr Kerry Stanwell

General Practitioner

02 6620 7660

[email protected]

Opening times

Mon: 9am - 5pm

Thu: 9am - 5pm

By appointment only. Bookings can be made online via the website or via phone.

We are a friendly, free (bulk-billed) and safe space offering sexual and reproductive health services to people in Lismore and ... Read more

Cirrus Counselling

Mental health

Mr Derek Tys

Accredited Mental Health Social Worker

0429 191 656

[email protected]

Opening times

Tue: 3.30 - 5pm

Wed: 9am - 5pm

Fri: 9am - 5pm

Appointments can be made by phone or email.

I assist a client to look at alternative possibilities. I specialise in: Autism Spectrum Disorder (ASD-1) as an Autism Mentor, ... Read more

Connect Us Psychology

Mental health

Ms Chelsea Luker

Psychologist

02 5605 8540

[email protected]

Opening times

Mon: 9am - 5pm

Wed: 9am - 5pm

Appointments can be made through the website or via email.

Denis Casey (Uralba Clinic)

Mental health

0413 162 218

[email protected]

Opening times

Mon: 9am - 5pm

Tue: 9am - 5pm

Wed: 9am - 5pm

Thu: 9am - 5pm

Appointments can be made via email or phone.

Dr Rosemary Craig

General practice

General Practitioner

02 6626 9131

[email protected]

Opening times

Wed: 9.30am - 5pm

Thu: 9.30am - 5pm

Appointments can be made by phone.

Dr Stephen Dullard

Osteopathy

Osteopath

0420 981 430

[email protected]

Opening times

Tue: 2 - 6pm, by appt only

Phone for an appointment.

Osteopaths can provide all-round osteopathic care, as well as concentrating on specific areas of practice, such as exercise-bas... Read more

Head to Health Hub

Mental health

1800 595 212

[email protected]

Opening times

Mon: 8.30 - 5pm

Tue: 8.30 - 5pm

Wed: 8.30 - 5pm

Thu: 8.30 - 5pm

Fri: 8.30 - 5pm

No appointment necessary, walk-ins welcome.

Head to Health services are now available on the North Coast to support people of all ages to seeking mental health advice and ... Read more

headspace Lismore

Youth mental health

02 6625 0200

[email protected]

Opening times

Mon: 9am-5pm, by appt

Tue: 9am-5pm, by appt

Wed: 9am-5pm, by appt

Thu: 9am-5pm, by appt

Fri: 9am-5pm, by appt

Contact headspace by phone for more information and bookings.

headspace Lismore supports young people aged 12-25. We offer heaps of free services like: Mental Health and Wellbeing, General ... Read more

I love myself yoga

Mental health

Sam Voolstra

Somatic Experiencing Practitioner, Trauma Sensitive Yoga Facilitator and iRest mindfulness meditation teacher

0487 963 103

[email protected]

Opening times

Tue: 12.30pm - 5pm

Thu: 9am - 5pm

Bookings can be made via email.

A traumatic event or period in your life can have a big impact on how you relate to yourself, your body and to others. The good... Read more

John Armstrong

Mental health

Specialist trauma counsellor

0411 073 914

[email protected]

Opening times

Wed: 9am - 1pm

Thu: 9am - 1pm

By practitioner appointment only. No current availability.

Linda De Milford Therapeutic Counselling

Mental health

Accredited Social Worker

0416 110 438

[email protected]

Opening times

Mon: Telehealth

Tue: Telehealth

Wed: Face to face

Thu: Telehealth

Fri: Telehealth

By appointment only, including after hours. Appointments can be made by phone, text or email.

Michael Hocking

Mental health

Clinical Psychologist

0407 127 112

[email protected]

Opening times

Mon: 9.30am - 4.30pm

Wed: 9.30am - 4.30pm

Thu: 9.30am - 4.30pm

Appointments can be made via email or phone.

NeuroMoves Lismore

Neurological & Spinal Cord Injury Rehabilitation and Therapy

Sam Mitchell

Regional Operations Manager / Exercise Physiologist

Sarah McGuigan

Exercise Physiologist / Team Leader

Kirsten Davis

Physiotherapist

Jarrad Speers

Exercise Physiologist

Tina Schilling

Exercise Physiologist

0403 091 364

[email protected]

Opening times

Mon: 8am - 6pm

Tue: 8am - 6pm

Wed: 8am - 6pm

Thu: 8am - 6pm

Fri: 8am - 6pm

Sat: 9am - 4pm

Intake forms are available at www.scia.org.au/neuromoves-how-to-apply

NeuroMoves is an innovative, holistic, evidence-based exercise and therapy service for people living with a neurological condit... Read more

Paula Gilding

Mental health

Psychotherapist / Mental Health Social Worker

0403 729 028

[email protected]

Opening times

Mon: 9am - 5pm

Tue: 9am - 5pm

Wed: 9am - 5pm

Thu: 9am - 5pm

Fri: 9am - 5pm

Phone for appointments.

Professor Andrew Cashin

Mental health

Mental Health Nurse Practitioner

0407 052 357

[email protected]

Opening times

Thu: 1 - 6pm

Appointments can be made via email or phone.

Therapeutic support for people with diagnosed Autism Spectrum Disorder.

QML Pathology

Pathology

02 5646 2201

[email protected]

Opening times

Mon: 8am - 4pm

Tue: 8am - 4pm

Wed: 8am - 4pm

Thu: 8am - 4pm

Fri: 8am - 4pm

Bookings can be made via email or phone.

Special tests available: Ambulatory Blood Pressure Monitor Breath Test (Urea) – C14 Breath test – Hydrogen Glucose... Read more

Southside Pharmacy

Pharmacy

Mr Kyle Wood

Pharmacist

02 6621 4500

[email protected]

Opening times

Mon: 8:30 - 5pm

Tue: 8:30 - 5pm

Wed: 8:30 - 5pm

Thu: 8:30 - 5pm

Fri: 8:30 - 5pm

Precinct location

Southern Cross University (SCU) Health Clinic

Healthy North Coast acknowledges the traditional custodians of the lands across our region and pays respect to the Elders past, present and emerging. We recognise these lands were never ceded and acknowledge the continuation of culture and connection to land, sky and sea. We acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and honour the rich diversity of the world’s oldest living cultures.

Healthy North Coast is an independent, not-for-profit organisation proudly delivering the PHN program in North Coast NSW. We are committed to improving the health of our communities through quality primary health care.

The PHN program is an Australian Government Initiative.

The following guidelines are provided to set out the Department’s objectives for this funding. 

1. The funding is provided to Healthy North Coast to fund a program of infrastructure repair and relocation grants for health care providers in Lismore, NSW Local Government Area. 

2. Infrastructure refers to buildings, fitouts, and equipment.

3. Eligible grant recipients are: primary health care providers with infrastructure located within the Lismore Local Government Area (LGA) that was damaged by the 2022 floods. 

4. For the purposes of this program, primary health care providers are: general practices, allied health (including mental health), dental practices, pharmacies, private specialists, pathology providers, drug and alcohol treatment services, and Aboriginal Community Controlled Health Services. 

5. Under funding for this grants program, eligible grant recipients may receive up to $150,000 per applicant for the purpose of rebuilding flood-damaged infrastructure (buildings or fit-outs), replacing flood-damaged equipment, or relocating to alternative premises within Lismore, NSW LGA. Where an applicant’s rebuilding, repair, or relocation costs are less than $150,000, the grant amount will not exceed the rebuild, repair, or relocation cost. Where those costs exceed $150,000, the grant amount will not exceed the $150,000 cap (apart from the exceptions noted in point 6).

6. Applicants who have received support under the Disaster Recovery Funding Arrangements (DRFA) and/or NSW grants remain eligible to apply for the grants, but prior support will be factored into determination of the level of support available. For example, an applicant requiring $80,000 to replace flood-damaged equipment who had already received $25,000 under DRFA or NSW grant support would receive $55,000 under this program.

7. Healthy North Coast will assess applications for support using appropriate documentary evidence of repair or relocation costs already incurred, or estimates by qualified persons of likely costs. Number of active patients will also be taken into consideration as part of the assessment. Qualified persons include licensed construction contractors (for rebuilding or refitting), representatives of equipment supply companies (for equipment replacement), or commercial real estate agents (for relocation).

8. Healthy North Coast will ensure that grants are made only in respect of damage caused by flood events during 2022 and only for the purposes of rebuilding flood-damaged infrastructure (buildings or fit-outs), replacing flood-damaged equipment, or relocating to alternative premises within Lismore LGA. 

9. Grants may only be provided in respect of damage to premises or equipment that was uninsured, or for which insurance was prohibitively expensive.

10. There will be additional flexibility for additional assistance highly impacted applicants to be determined by Healthy North Coast in line with all the above criteria. 

11. Healthy North Coast will provide applicants with a simple application process and make available clear explanations of the eligibility criteria, supporting documentation requirements and application process.

North Coast Health Connect Overview

North Coast Health Connect provides 24/7 clinical advice from experienced triage nurses (registered nurses) via phone or webchat for North Coast consumers with acute clinical symptoms.

The objective of the service is to support consumers to find the right care at the right time and place, whilst also empowering them to manage their own care when safe to do so.

The service is funded by Healthy North Coast through the North Coast PHN Program, delivered by Amplar Health (Amplar) and evaluated by The George Institute.

The triage process

Triage is conducted by registered nurses who are experienced in taking calls from health consumers. Each assessment commences with the collection of pertinent demographic information and ruling out life-threatening emergencies. Triage nurses then conduct a clinical assessment to gain an understanding of the relevant acute clinical symptoms and determine the best course of action.

The nurses are guided by over 180 clinical decision support algorithms which; in turn, are informed by strong clinical evidence and practice globally. Amplar has used and continually improved these algorithms for over a decade, undertaking many millions of interactions with consumers in Australia. In addition, they have also improved the algorithms to fit our local conditions here on the North Coast.

Despite the robustness of these decision support tools, all registered nurses maintain the autonomy to override the algorithm outcome if they make the clinical determination the patient needs higher acuity care (or lower care in limited circumstances).

Triage outcomes

Where it is determined the caller is not able to manage their symptoms at home, the nurse who conducts the triage assessment may refer the caller to a wide range of services in the acute and primary care health system including:

ambulance response — 000
the nearest Emergency Department
see a general practitioner (GP) in 2 hours, 6 hours, 12 hours, 1-3 days or by routine appointment. View more information.
where no face-to-face GP appointments are available, attend an HNC GP telehealth appointment in 2 hours, 6 hours or 12 hours. View more information.
dental services
see a community pharmacist within 24 hours (read more below)
connection to a mental health support phone line or other phone lines where appropriate.

Clinical governance

Amplar monitors the clinical quality of the triage service to ensure it continues to align with best practice (ISO 9901:2015). Amplar has a dedicated Clinical Governance Team, overseen by a medical practitioner, who ensures patient safety and service effectiveness are always front of mind.

Referral to a general practitioner

In partnership with participating general practices in the Healthy North Coast region, North Coast Health Connect will provide a more integrated approach to patients who need a consultation with a GP urgently.

When the triage assessment indicates the patient should consult with a doctor, the triage nurses will endeavour to assist the patient to find an available appointment with their own general practice in the first instance. Where that GP clinic is integrated with the triage service, the nurse will also be able to book that patient into a GP appointment directly, saving time and stress for the patient and GP clinic admin staff.

This integration will also focus on increasing access to those without a regular GP, by booking the patient directly into an integrated GP clinic where possible.

Healthy North Coast’s GP Telehealth service will be available to callers who are triaged as needing a GP appointment when no face-to-face appointment can be found and the presentation is suitable for a telehealth appointment.

Referral to a community pharmacist

In partnership with the Pharmaceutical Society of Australia, North Coast Health Connect has developed a new low-acuity referral option to see a community pharmacist within 24 hours. These referrals are arrived at through the standardised clinical algorithms. Referrals are restricted to the current scope of Australian pharmacist practice.

The consumer will receive a private 1:1 consultation with a community pharmacist, supported by evidence-based guidelines. The type of management interventions provided by the pharmacist include:

Provision of tailored health education and care advice
Supply of a non-prescription medicine
Escalation to another health professional

The inclusion of community pharmacists as a North Coast Health Connect referral point provides an additional option for face-to-face healthcare advice and reassurance, as well as access to evidence-based treatments for patients who do not need urgent care. It also assists North Coast Health Connect to leverage maximum health system capacity for North Coast health consumers.

North Coast Health Connect Overview

North Coast Health Connect provides 24/7 clinical advice from experienced triage nurses (registered nurses) via phone or webchat for North Coast consumers with acute clinical symptoms.

The objective of the service is to support consumers to find the right care at the right time and place, whilst also empowering them to manage their own care when safe to do so.

The service is funded by Healthy North Coast through the North Coast PHN Program, delivered by Amplar Health (Amplar) and evaluated by The George Institute.

The triage process

Triage is conducted by registered nurses who are experienced in taking calls from health consumers. Each assessment commences with the collection of pertinent demographic information and ruling out life-threatening emergencies. Triage nurses then conduct a clinical assessment to gain an understanding of the relevant acute clinical symptoms and determine the best course of action.

The nurses are guided by over 180 clinical decision support algorithms which; in turn, are informed by strong clinical evidence and practice globally. Amplar has used and continually improved these algorithms for over a decade, undertaking many millions of interactions with consumers in Australia. In addition, they have also improved the algorithms to fit our local conditions here on the North Coast.

Despite the robustness of these decision support tools, all registered nurses maintain the autonomy to override the algorithm outcome if they make the clinical determination the patient needs higher acuity care (or lower care in limited circumstances).

Triage outcomes

Where it is determined the caller is not able to manage their symptoms at home, the nurse who conducts the triage assessment may refer the caller to a wide range of services in the acute and primary care health system including:

ambulance response — 000
the nearest Emergency Department
see a general practitioner (GP) in 2 hours, 6 hours, 12 hours, 1-3 days or by routine appointment
where no face-to-face GP appointments are available, attend an HNC GP telehealth appointment in 2 hours, 6 hours or 12 hours
dental services
see a community pharmacist within 24 hours (read more below)
connection to a mental health support phone line or other phone lines where appropriate.

Clinical governance

Amplar monitors the clinical quality of the triage service to ensure it continues to align with best practice (ISO 9901:2015). Amplar has a dedicated Clinical Governance Team, overseen by a medical practitioner, who ensures patient safety and service effectiveness are always front of mind.

Referral to a general practitioner

In partnership with participating general practices in the Healthy North Coast region, North Coast Health Connect will provide a more integrated approach to patients who need a consultation with a GP urgently.

When the triage assessment indicates the patient should consult with a doctor, the triage nurses will endeavour to assist the patient to find an available appointment with their own general practice in the first instance. Where that GP clinic is integrated with the triage service, the nurse will also be able to book that patient into a GP appointment directly, saving time and stress for the patient and GP clinic admin staff.

This integration will also focus on increasing access to those without a regular GP, by booking the patient directly into an integrated GP clinic where possible.

Healthy North Coast’s GP Telehealth service will be available to callers who are triaged as needing a GP appointment when no face-to-face appointment can be found and the presentation is suitable for a telehealth appointment.

Referral to a community pharmacist

In partnership with the Pharmaceutical Society of Australia, North Coast Health Connect has developed a new low-acuity referral option to see a community pharmacist within 24 hours. These referrals are arrived at through the standardised clinical algorithms. Referrals are restricted to the current scope of Australian pharmacist practice.

The consumer will receive a private 1:1 consultation with a community pharmacist, supported by evidence-based guidelines. The type of management interventions provided by the pharmacist include:

Provision of tailored health education and care advice
Supply of a non-prescription medicine
Escalation to another health professional

The inclusion of community pharmacists as a North Coast Health Connect referral point provides an additional option for face-to-face healthcare advice and reassurance, as well as access to evidence-based treatments for patients who do not need urgent care. It also assists North Coast Health Connect to leverage maximum health system capacity for North Coast health consumers.