digital health

We are working with primary health care providers and community members to understand and use digital health solutions to help achieve better health on the North Coast.


The use of digital technology in health may bring improvements in service quality, efficiency and equity (WHO WPRO, 2018). This creates opportunities for a health system that is seeking to enable individuals, families and communities to maintain and improve their health through timely access to quality services.

National Priorities

Digital information is the bedrock of high-quality healthcare. The benefits for patients are significant and compelling: hospital admissions avoided, fewer adverse drug events, reduced duplication of tests, better coordination of care for people with chronic and complex conditions, and better-informed treatment decisions. Digital health can help save and improve lives.

Australia’s National Digital Health Strategy

My Health Record

Health Record is a secure online summary of key patient health information. The Records contain key health information like immunisations, pathology and diagnostic imaging reports, prescription and dispensing information, hospital discharge summaries and more, all in one place. The benefits for Healthcare providers accessing the system to view and add information include.

  • provides immediate access to key health information
  • facilitates the validation and verification of clinical information
  • avoid adverse medication events, provides access to allergy information
  • avoids duplication of tests and diagnostic imaging
  • provides immunisation details
  • improves continuity of care, informs end of life care¹

Provider Connect Australia

Provider Connect Australia is operated by the Australian Digital Health Agency and is a single place to update your business information that reduces duplication and streamlines notifications.


Australia’s response to the COVID-19 pandemic has seen service providers and consumers alike embrace the use of telehealth to deliver and receive primary health services. 

Since March 2020, new temporary MBS telehealth items have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers. These items have recently been extended to continue until March 2021.

healthdirect Video Call

We are pleased to be supporting a range of primary care service providers who have set up and are using healthdirect’s free Video Call platform to deliver telehealth services to their existing patients.

We can create individual clinic or service accounts for Mid and North Coast general practices, AMSs, mental health care professionals and other allied health care providers who wish to offer video consultations.

Our Digital Health Team will create your logins and support you to start using this great platform. Download healthdirect’s Video Call factsheet here.

Electronic Prescribing

Recent changes have been made to Commonwealth legislation to recognise an electronic prescription as a legal form to allow medicine supply. Many primary health service providers have adopted electronic transfer of prescriptions as part of their pandemic response and ahead of the rollout of the Australian Digital Health Agency’s Token Model and Active Script List Models.

We are currently developing information and support materials to assist prescribers and dispensers to ensure they are ePrecribing ready so that we can start using these new models on the North Coast. Information and support will be published shortly via Primary Care Impact.

Secure Messaging

Secure messaging software offers point-to-point sharing of encrypted clinical data. This enables confidentiality of patient records and improves the quality of information flow. It can also significantly reduce overheads related to printing, faxing, mailing and scanning of referrals.

Secure messaging options:

After Hours GP Telehealth 1800 931 158

Healthy North Coast GP Telehealth can provide episodic care when a patient’s regular GP is not available:

  • After-hours GP appointments and advice
  • Information, diagnosis and treatment
  • Prescriptions sent to your local pharmacy
  • Medical certificates
  • Specialist referral (where eligible)
  • Care summaries provided to patients, regular GP and My Health Record

Healthy North Coast GP Telehealth services are only offered where it is safe and clinically appropriate. In medical emergencies, call Triple Zero (000).

Local Integrated Care Initiatives


HealthPathways contain information on how to assess, manage and refer in the local context of available services, ensuring faster access for patients.

Our Mid and North Coast HealthPathways website is like a ‘care map’, so that all members of a health care team, whether they work in a hospital or the community, can be on the same page when it comes to looking after a particular person.

HealthPathways is designed to be used at the point of care, primarily for general practitioners but also available to hospital specialists, nurses, allied health and other health professionals.

Discharge Summaries

Discharge summaries enable patients to receive continuity of care after a hospital event and provide the primary health care provider with the information they need to know about the episode of care the patient received while in hospital.

There is a wide range of variations in health facilities around discharge summaries, but the most significant issue is that discharge summaries are often misplaced and do not reach the intended practitioner.

You can help by keeping your service and contact information up to date and complete. Please inform your local health district when you have staff leaving or new staff joining by using the online forms below:

The Mid North Coast Local Health District is also currently supporting a pilot to test the benefits of sending admission and discharge notifications. In most cases, these are in addition to the discharge summary.

Integrated Care Northern NSW

We are proud to work closely with the Northern NSW Local Health District to support a range of integrated care digital health initiatives across our region. More information can be found via our Primary Care Impact pages.

Integrated Care Mid North Coast

We are proud to work closely with the Mid North Coast Local Health District to support a range of integrated care digital health initiatives across our region. More information can be found via our Primary Care Impact pages.

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