Free GP telehealth service

Supporting North Coast health care services and communities when they need it most

Healthy North Coast GP Telehealth* can provide episodic care when your regular GP is not available:

  • After-hours GP appointments and advice
  • Information, diagnosis and treatment
  • Prescriptions sent to your local pharmacy
  • Medical certificates
  • Care summaries provided to patients, regular GP and My Health Record

Healthy North Coast GP Telehealth services are only offered where it is safe and clinically appropriate. In medical emergencies, call Triple Zero (000).

Healthy North Coast GP Telehealth

Free GP consultations
Phone or video
24 hours, 7 days

Frequently Asked Questions

This service is designed for Mid North Coast and Northern NSW residents.

View all eligible postcodes.

It’s simple:

  • Phone 1800 931 158.
  • Provide your location details, email address, preferred appointment time and the reason for your call.
  • You’ll receive an email with your appointment time and some instructions.
  • The doctor will phone you at your appointment time. Please note: this call will come from a private number.
  • Any urgent prescriptions can be faxed to your local pharmacy. Any certificates will be emailed to you.
  • With your consent, the service will forward a summary of the call to your regular GP.

Telehealth utilises communication technology to provide health care from a distance.

Healthy North Coast GP Telehealth uses phone or video to provide a doctor consultation.

A doctor can provide you with advice, diagnosis and treatment for a range of conditions. They can also prescribe certain medications and issue medical certificates, where appropriate.

The service is not suitable for all circumstances or conditions. It cannot be used for medical emergencies or injuries.

If you require emergency assistance, call 000.

In some cases, the telehealth GP may ask you to send in a image of your condition to aid in your consultation. The phone operator will advise you at the time of your call if you need to do this, and provide the instructions on how to do so. Your consultation can also be conducted via video.

*The Healthy North Coast GP Telehealth service is delivered by Partnered Health Australia and funded through the North Coast PHN program. The PHN Program is an Australian Government initiative.

Telstra Health

This service is a partnership with Telstra Health and their HealthNow platform. Click here to see the HealthNow terms of use.

Temporary Exemption for all GPs Offering Telehealth to Patients in Flood-affected Areas

To help support the immediate needs of flood-affected communities, the Australian Government has issued a temporary exemption from the legislative requirement that GPs can only perform a telehealth or telephone service where they have an established clinical relationship with the patient. Mid North Coast and Northern NSW general practices and Aboriginal medical services are able to offer any residents living within the affected postcodestelehealth or telephone appointment. This is a short-term arrangement.