Looking for staff, renting a room or need to sell some medical equipment? Healthy North Coast runs free classified adverts for North Coast health professionals.
This page is promoted through our fortnightly newsletters and social media channels.
Please note that we only advertise classifieds for the North Coast NSW region (Tweed Heads to Port Macquarie).
Are you looking for a sea change in 2023? Perhaps a change of pace in idyllic coastal NSW is just what you were looking for! Join Clarence Medical Centre with sites servicing Maclean, Yamba, and Illuka.
Our well-established accredited GP practice is seeking a compassionate and caring GP to help support our growing community.
We are a private-billing GP practice run by doctors, so we understand the value of nurse support, fine-tuned admin processes, high quality equipment and technology, and most importantly, a work life balance.
Let our team of expert receptionists and office managers take care of the admin, so that you can take care of your patients.
Enjoy ease of consulting with the use of Best Practice, and trust that your patients will have access to bookings via Automed and our friendly reception team.
We have sessions available Monday to Friday between the hours of 8:30-5:30pm.
If you are ready to plan your move and discuss your billing percentage, get in touch with our office managers, Tracie and Kylie, and we can arrange a confidential discussion. Get in touch via phone on (02) 6645 3299 or via email at: [email protected]
Physio Plus is a well-established, locally owned and operated private practice located in the beautiful Northern Rivers with rooms in Lismore, Ballina, Casino, Bangalow and Lennox Head
We offer a supportive and friendly work environment. We pride ourselves on high quality “hands on” Physiotherapy. Our team consist of physiotherapists, exercise physiologists, occupational therapists with a wide range of expertise and areas of interests.
We are looking for a full time or part time physiotherapists to join our team.
We offer a generous remuneration package with educational allowance and a relocation and signing bonus for the right applicant. Mentorship program offered for new grads.
More information about our practice can be found on our website.
To apply send your resume to: [email protected]
Physio Plus Occupational Therapy is a growing private paediatric service which provides occupational therapy support to children and their families. Services are provided in clinic, home and schools.
Offering services to children with a wide range of needs including Autism Spectrum Disorder, learning difficulties, attention difficulties, handwriting and fine motor difficulties and physical disabilities.
Applications should be emailed to: [email protected]
Queen Street Clinic is seeking a permanent GP to join our elite team. We have a large, loyal patient base and require an additional GP to start ASAP.
Please send your enquiries, along with an updated CV to [email protected]
Psychologist in the Kempsey shire is looking for therapy room to work from 2-3 days a week.
If you have rooms available please contact 0432 489 780 or email [email protected]
Two rooms are available for rent in the Taree CBD area in a newly renovated general practice building.
We are looking for a VR/Non-VR GP for a full-time permanent position (DPA / AoN available).
General medicine, women’s health, men’s health, paediatrics, geriatric medicine, psychiatry/counselling, skin checks, immunisations, preventative medicine, travel medicine, health assessments and preventative care.
Crescent Head Medical Centre is an accredited purpose-built, GP owned (one owner), non-corporate teaching practice, where the main focus is on high quality patient care, good staff conditions and remuneration. Business prime objective is to build a sustainable general practice, where there is a strong / long-term doctor’s patient relationship.
There is a full-time support from experienced practice nurse. We have 4 x experienced medical receptionists, who provide full business hours coverage and at the same time a full-time practice manager.
We use best practice software & do on-line business with Medicare / a paperless practice. We are using latest IT equipment and are fully secured with 24/7 – CCTV monitoring and back to base security alarm systems.
If you would like to have a confidential discussion about this role, call Syed on 0431 587 581 and forward an updated copy of your CV to [email protected]
Werin Aboriginal Corporation are seeking an experienced & qualified FRACGP/ ACCRM General Practitioner, providing culturally appropriate holistic health and wellbeing services for Aboriginal people, based in Port Macquarie.
Werin Aboriginal Corporation offers a range of services and are committed to our cause of providing thoughtful & thorough care to our community. Our General Practitioners work closely with the Aboriginal Health Workers to provide culturally appropriate primary health care for our mob.
We are looking for a medical receptionist to join our busy team in Port Macquarie.
Experience in General Practice would be preferable but not essential. Must be friendly, reliable and flexible with work hours. Must be able to work as part of a team and have exceptional customer service skills.
Position is 2 days per week and holiday relief when needed, no weekends.
For further information please email Maryrose Burgess: [email protected]
We do things a bit differently at Port GPs. Working, encouraging and learning as a team means we’re all happier physicians. You’ll experience friendly, supportive, and flexible colleagues who want to help you grow professionally. You’ll love our modern facility, spacious rooms and state of the art medical equipment. With an incredible medical team to look after you, you’ll receive quality preventative care and disease management. Getting here is easy with ample parking, a welcoming reception and comfortable treatment rooms. There’s a reason the Port Macquarie-Hastings region is quickly growing and one of the most desirable regional areas in NSW. The beaches, the unbelievable weather and healthy coastal living draws professionals from the capital cities every day.
For more information and to apply email: [email protected]
Port Macquarie GPs have the capacity for Health Professionals, or Allied Health Professionals to hire our rooms on a regular basis, sporadic, or a one-off.
You’ll love our modern facility and spacious rooms. Getting here is easy with ample parking.
There’s a reason the Port Macquarie-Hastings region is quickly growing and one of the most desirable regional areas in NSW. The beaches, the unbelievable weather and healthy coastal living draws professionals from the capital cities every day.
For more information email: [email protected]
NVC Group are seeking experienced Registered Nurses to join our friendly and supportive team. Part time, full time and casual roles exist for the right applicants.
We take pride in what we do and have exceeded industry norms and best practice benchmarks to deliver a world class service.
Successful candidates will be contacted within 1-2 business days of applying. We have implemented a covid-19 Safety Plan including policies and procedures to support our clients and ensure safety and compliance across our facilities. Interested? If yes, we would love to hear from you! Please send applications to: [email protected]
To find out more about NVC Group visit: www.nvcgroup.com.au
Application deadline: 15 February 2023
Clinical Rooms for rent in GP Surgery
St Colluthus Medical Centre on Clyde St, Kempsey will have three to four clinical rooms available to rent in the New Year after completion of extensions to its existing premises.
We are seeking expressions of interest from medical professionals and/or services who may wish to rent a room one or more days per week in the Mid North Coast area.
Please forward any interest you may have to:-
We are also happy to answer any questions you may have by phoning 02 6562 6400.
Dementia and Aged care Service (DACS) is an aged care provider who have leased a premises in a prominent position in Port Macquarie. We have attractive, light filled, character offices in Horton Street for sub-lease that would suit allied health professionals.
2 rooms are available (unfurnished) each with services – Wi-Fi & Electricity included – Shared waiting area – Shared kitchen (with tea/coffee facilities supplied) – Shared breakout spaces and Meeting Rooms – Street frontage on Horton Street with potential for signage.
Call Michael on 0498 481 073 for more information or to organise a tour.
We are looking for a VR/Non-VR GP for a full-time permanent position. Crescent Head Medical Centre is an accredited purpose-built, GP owned, noncorporate teaching practice, where main focus is on high quality patient care, good staff conditions and remuneration. Our prime objective is to build a sustainable general practice, where there is a strong/long-term doctor’s patient relationship.
Doctors Consulting Rooms, Practice Treatment Room – are fully equipped with the latest / new medical equipment for minor procedures / skin checks / excisions. There is a full-time support from experienced practice nurse and 3 experienced medical receptionists, who provide full business hours coverage and at the same time a full-time practice manager
Practice use Best Practice Software and do online business with Medicare. We are using latest IT equipment and are fully secured with CCTV monitoring and back to base security alarm systems.
If you would like to have a confidential discussion about this role, call Syed on 0431 587 581 and forward an updated copy of your CV to [email protected]
Seasons Allied Health has centrally located office spaces for rent on Little St opposite Women’s Health, and Headspace.
We have furnished child consult room, a teen and adult consult room, and a group room available for room rental. In addition we have a large reception space, our own bathroom, ample storage space, and air-conditioning.
Rooms are available on hourly, daily, or weekly rates. For more information email [email protected] or call Amy on 0424 944 443.
We are seeking a registered nurse to join our busy treatment room in our well established privately owned family medical practice.
The role includes assistance with minor procedures, ECGs, childhood and travel vaccinations, wound care and ear syringing.
We are a training practice with a good education culture. We pay above award wage for the right applicant and are ready for immediate start. AHPRA registration is essential and experience with Medical Director would be desirable.
To apply email [email protected] or call 02 6568 1288.
Dynamic & enthusiastic, wholistic healthcare team available to support a strong and committed general practitioner at our AGPAL accredited practice on the sunny mid-north coast. Only 25min drive to Coffs Harbour city airport, private schools, shops and entertainment, 5 hours to Sydney or Brisbane, the Nambucca Valley boasts assorted villages and towns feeding a diverse demographic for a wide range of presentations.
If you are looking for an inspirational fresh start to 2023 with a fresh perspective on post-COVID general practice, our practice offers unlimited possibilities.
We are a highly skilled support team with advanced experience, well prepared and resourced to fulfil our vision to lead the following services and projects in our community;
If this sounds like the ideal opportunity to achieve your career goals, please email your expression of interest to: [email protected]
Full time or part time position, paying $38 – 55 per hour in a dynamic & enthusiastic, wholistic healthcare team supporting a strong and committed AGPAL accredited general practice on the sunny mid-north coast. Only 25min drive to Coffs Harbour city airport, private schools, shops and entertainment, 5 hours to Sydney or Brisbane, the Nambucca Valley boasts assorted seaside villages and towns feeding a diverse demographic for a wide range of presentations.
If you are looking for an inspirational fresh start to 2023 with a fresh perspective on post-COVID general practice, our practice offers unlimited possibilities. We are a highly skilled support team with advanced experience, well prepared and resourced to fulfil our vision to lead the following services and projects in our community;
If this sounds like the ideal opportunity to achieve your career goals, please email your expression of interest to: [email protected]
Dynamic & enthusiastic, wholistic healthcare team supporting a strong and committed AGPAL accredited general practice on the sunny mid-north coast. Only 25min drive to Coffs Harbour city airport, private schools, shops and entertainment, 5 hours to Sydney or Brisbane, the Nambucca Valley boasts assorted villages and towns feeding a diverse demographic for a wide range of presentations.
If you are looking for an inspirational fresh start to 2023 with a fresh perspective on post-COVID primary healthcare, our practice offers unlimited possibilities. We are a highly skilled support team with advanced experience, well prepared and resourced to fulfil our vision to lead healthcare services and projects in our community;
If this sounds like the ideal opportunity to achieve your career goals, please email your expression of interest to: [email protected]
Dynamic & enthusiastic, wholistic healthcare team supporting a strong and committed AGPAL accredited practice on the sunny mid-north coast. Only 25min drive to Coffs Harbour city airport, private schools, shops and entertainment, 5 hours to Sydney or Brisbane, the Nambucca Valley boasts assorted villages and towns feeding a diverse demographic for a wide range of presentations.
If you are looking for an inspirational fresh start to 2023 with a fresh perspective on post-COVID primary healthcare, our practice offers unlimited possibilities. We are a highly skilled support team with advanced experience, well prepared and resourced to fulfil our vision to lead the following services and projects in our community;
If this sounds like the ideal opportunity to achieve your career goals, please email your expression of interest to: [email protected]
Physio Plus is a well-established, locally owned and operated private practice located in the beautiful Northern Rivers with rooms in Lismore, Ballina, Casino, Bangalow and Lennox Head
We offer a supportive and friendly work environment. We pride ourselves on high quality “hands on” Physiotherapy. Our team consist of physiotherapists, exercise physiologists, occupational therapists with a wide range of expertise and areas of interests.
We are looking for a full time or part time physiotherapists to join our team.
We offer a generous remuneration package with educational allowance and a relocation and signing bonus for the right applicant. Mentorship program offered for new grads.
More information about our practice can be found on our website.
To apply send your resume to: [email protected]
Physio Plus Occupational Therapy is a growing private paediatric service which provides occupational therapy support to children and their families. Services are provided in clinic, home and schools.
Offering services to children with a wide range of needs including Autism Spectrum Disorder, learning difficulties, attention difficulties, handwriting and fine motor difficulties and physical disabilities.
Applications should be emailed to: [email protected]
Rooms to rent in paediatric practice, suitable for allied health, psychology.
Options available for ongoing and casual bookings. Welcoming environment with fantastic resources and sensory spaces.
For more information contact Jenny at: [email protected]
Tintenbar Medical Centre is a busy, GP owned clinic located in a beautiful setting in Tintenbar in the Northern River Region of NSW. Our vision is to serve our community with care and with the highest quality of medical service, seeing each of our patients as individuals. Our team is dynamic, energetic and has a common purpose in giving our patients exceptional service.
We are looking for a full time or part time VR general practitioner to join our team. The practice has a strong community feel and is popular among the locals and their families. Income expectation is 65% of gross billing or $150.00 per hour for the first 12 weeks, whichever is greater.
Please send your resume and contact details to [email protected], applications close on 28/02/2023.
A busy, GP owned, medical clinic located in Lismore is looking for a full time VR general practitioner to join our team. We are currently expanding to offer our GP services directly from nearby Southern Cross University in a recently purpose-built facility which is set in a beautiful landscape.
Our vision is to serve our community with care and with the highest quality of medical service, seeing each of our patients as individuals. Our team is dynamic, energetic and has a common purpose in giving our patients exceptional service.
The practice has a strong community feel and is popular among the locals and their families. Income expectation is 70% of gross billing or $150.00 per hour for the first 12 weeks, whichever is greater.
Please send your resume and contact details to [email protected], applications close 28/02/2023
Maria Clinic Casino has clinical rooms available for rent. Large spacious rooms with desk and patient couch, with plenty of natural light and separate waiting room to main clinic. Part of a busy gp clinic with pathology and Audiology onsite also.
Daily rate or weekly rates available.
Please contact [email protected] or phone 02 6662 1811 to discuss your needs.
Bullinah Aboriginal Health Service Limited (Bullinah) is an Aboriginal Community Controlled Health Service situated in Ballina, with outreach services to health service site at Wardell supporting the surrounding regions and the Cabbage Tree Island residents displaced from flooding event in 2022. Bullinah provides a full range of clinical support services and early intervention to the Community Members.
The purpose of the Dietitian’s role is to empower, educate and build nutrition and health skills in the local Aboriginal community, to improve their overall health and well-being.
To deliver Dietician clinics where Community members can access 1:1 and group advice and support. This will include weekly cooking sessions for all clients and staff attending Bullinah AHS on that day.
This will be a part time position of 24 hours per week for 12 months, commencing from Mid March 2023. If you are interested in joining our team at Bullinah Aboriginal Health service, please email application or questions to [email protected] or phone Melinda Johnston on 02 6681 5644 for further details.
Casuarina Health & Medical have a GP position available. We are accredited, non-corporate practice in small coastal shopping centre. Friendly staff, with full support of nurses and management as well as:
As a newly built centre, new positions have become available at Tweed Mall Medical Centre. An ideal doctor for the position would be an experienced General Practitioner with high energy that would be able to meet the consistent high demand whilst offering high quality medical care in Primary Health with full patient books from day one.
We are open to doctors that would like flexibility in their days of work schedule. Potential earnings up to 600k + p.a. within the first 12 months depending on your preferences and availability. Check Earning Potential Calculator on our website. For a full-time commitment we would be open to discussing a relocation package. For more information or to apply contact Carlos at: [email protected]
Trans-Ax Health Care is one of Australia’s fastest growing independent medical groups, with a focused presence in Canberra, ACT and expansions into New South Wales and Victoria. Our experienced doctors offer primary medical health services to more than 150,000 patients every year. Our doctors are committed to the highest quality of patient care. With our ever-expanding network of clinics, we are looking for outstanding doctors to join our team at Tweed Mall Medical Centre.
Opportunity at Brain Care for registered psychologists. Referrals, administration support and a generous split on offer.
Email [email protected] or call 07 5599 2220 to enquire, immediate start available.
Rooms for rent including two consult rooms and one conference room. Would suit any working professional. Located at Brain Care- a busy psychology and neurotherapy clinic in Tweed Heads. Opportunity for referrals.
Discounts available for 2 or more days. Rental includes phone line, fast speed internet, access to kitchen, electricity, air-conditioning. Clean public bathrooms and great parking. Proof of insurance required.
Email adm[email protected] photos or to arrange an inspection.
Healthy North Coast acknowledges the traditional custodians of the lands across our region and pays respect to the Elders past, present and emerging. We recognise these lands were never ceded and acknowledge the continuation of culture and connection to land, sky and sea. We acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and honour the rich diversity of the world’s oldest living cultures.
Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.
Social workers, psychotherapists and counsellors are ineligible to list in the directory.
By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.
No, the directory is a free service provided by Healthy North Coast.
This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.
It also has a range of advanced search options and supports printing and bookmarking of search results.
You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.
You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.
Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.
We will also send you an email every three months (90 days) prompting you to check that your information is up to date.
You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.
We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.
You can read the full Terms of Use by clicking here.
At the end of the triage process, callers to North Coast Health Connect are offered an appointment booking service.
The appointment booking service is unique to North Coast Health Connect and will:
The booking service works through a digital interface between the triage nurse and your practice. The interface allows the nurse to see a unique appointment type and availability specifically for use by North Coast Health Connect:
The triage nurse enters the patient details enabling the practice to make direct contact with the patient if required.
The triage nurse checks each practice’s protocol (mask-wearing, etc) for attending the practice with the caller.
If the caller has given the nurse accurate information and the person is an existing patient, the booking tool will match the patient to their existing record preventing the duplication of patient files.
The caller receives a text or email from the booking tool provider with the time of the appointment, address and phone number of the practice.
The booking tool software can be used by any practice that currently uses Best Practice, Medical Director, ZedMed or Genie.
Practices without electronic booking can be supported to adopt electronic booking if they wish to register to become part of the North Coast Health Connect network.
Upon registration, our Healthy North Coast engagement team will contact you to discuss your software options and requirements.
If you are already a client of one the booking tool vendors, the interface will be straightforward with no additional cost.
For practices who are not current clients, financial support is available to cover up-front costs and fees for the first four months.
The contractual agreement and licence to use the tool is between the practice and the booking tool vendor. The vendor provides training and support in the use of the platform.
Our engagement team is here to help and support the process.
Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore
Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina
Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour
Update provided 21 April 2022.
As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.
In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.
We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.
Once we have a firm opening date we will update this notification.
Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.
We look forward to seeing you soon in our new premises.
Many thanks for your patience and understanding in these heartbreaking times – stay safe.
Dr Gudmundsen and the Team from Lismore Skin Clinic
North Coast Health Connect provides 24/7 clinical advice from experienced triage nurses (registered nurses) via phone or webchat for North Coast consumers with acute clinical symptoms.
The objective of the service is to support consumers to find the right care at the right time and place, whilst also empowering them to manage their own care when safe to do so.
The service is funded by Healthy North Coast through the North Coast PHN Program, delivered by Amplar Health (Amplar) and evaluated by The George Institute.
Triage is conducted by registered nurses who are experienced in taking calls from health consumers. Each assessment commences with the collection of pertinent demographic information and ruling out life-threatening emergencies. Triage nurses then conduct a clinical assessment to gain an understanding of the relevant acute clinical symptoms and determine the best course of action.
The nurses are guided by over 180 clinical decision support algorithms which; in turn, are informed by strong clinical evidence and practice globally. Amplar has used and continually improved these algorithms for over a decade, undertaking many millions of interactions with consumers in Australia. In addition, they have also improved the algorithms to fit our local conditions here on the North Coast.
Despite the robustness of these decision support tools, all registered nurses maintain the autonomy to override the algorithm outcome if they make the clinical determination the patient needs higher acuity care (or lower care in limited circumstances).
Where it is determined the caller is not able to manage their symptoms at home, the nurse who conducts the triage assessment may refer the caller to a wide range of services in the acute and primary care health system including:
Amplar monitors the clinical quality of the triage service to ensure it continues to align with best practice (ISO 9901:2015). Amplar has a dedicated Clinical Governance Team, overseen by a medical practitioner, who ensures patient safety and service effectiveness are always front of mind.
In partnership with participating general practices in the Healthy North Coast region, North Coast Health Connect will provide a more integrated approach to patients who need a consultation with a GP urgently.
When the triage assessment indicates the patient should consult with a doctor, the triage nurses will endeavour to assist the patient to find an available appointment with their own general practice in the first instance. Where that GP clinic is integrated with the triage service, the nurse will also be able to book that patient into a GP appointment directly, saving time and stress for the patient and GP clinic admin staff.
This integration will also focus on increasing access to those without a regular GP, by booking the patient directly into an integrated GP clinic where possible.
Healthy North Coast’s GP Telehealth service will be available to callers who are triaged as needing a GP appointment when no face-to-face appointment can be found and the presentation is suitable for a telehealth appointment.
In partnership with the Pharmaceutical Society of Australia, North Coast Health Connect has developed a new low-acuity referral option to see a community pharmacist within 24 hours. These referrals are arrived at through the standardised clinical algorithms. Referrals are restricted to the current scope of Australian pharmacist practice.
The consumer will receive a private 1:1 consultation with a community pharmacist, supported by evidence-based guidelines. The type of management interventions provided by the pharmacist include:
The inclusion of community pharmacists as a North Coast Health Connect referral point provides an additional option for face-to-face healthcare advice and reassurance, as well as access to evidence-based treatments for patients who do not need urgent care. It also assists North Coast Health Connect to leverage maximum health system capacity for North Coast health consumers.
North Coast Health Connect provides 24/7 clinical advice from experienced triage nurses (registered nurses) via phone or webchat for North Coast consumers with acute clinical symptoms.
The objective of the service is to support consumers to find the right care at the right time and place, whilst also empowering them to manage their own care when safe to do so.
The service is funded by Healthy North Coast through the North Coast PHN Program, delivered by Amplar Health (Amplar) and evaluated by The George Institute.
Triage is conducted by registered nurses who are experienced in taking calls from health consumers. Each assessment commences with the collection of pertinent demographic information and ruling out life-threatening emergencies. Triage nurses then conduct a clinical assessment to gain an understanding of the relevant acute clinical symptoms and determine the best course of action.
The nurses are guided by over 180 clinical decision support algorithms which; in turn, are informed by strong clinical evidence and practice globally. Amplar has used and continually improved these algorithms for over a decade, undertaking many millions of interactions with consumers in Australia. In addition, they have also improved the algorithms to fit our local conditions here on the North Coast.
Despite the robustness of these decision support tools, all registered nurses maintain the autonomy to override the algorithm outcome if they make the clinical determination the patient needs higher acuity care (or lower care in limited circumstances).
Where it is determined the caller is not able to manage their symptoms at home, the nurse who conducts the triage assessment may refer the caller to a wide range of services in the acute and primary care health system including:
Amplar monitors the clinical quality of the triage service to ensure it continues to align with best practice (ISO 9901:2015). Amplar has a dedicated Clinical Governance Team, overseen by a medical practitioner, who ensures patient safety and service effectiveness are always front of mind.
In partnership with participating general practices in the Healthy North Coast region, North Coast Health Connect will provide a more integrated approach to patients who need a consultation with a GP urgently.
When the triage assessment indicates the patient should consult with a doctor, the triage nurses will endeavour to assist the patient to find an available appointment with their own general practice in the first instance. Where that GP clinic is integrated with the triage service, the nurse will also be able to book that patient into a GP appointment directly, saving time and stress for the patient and GP clinic admin staff.
This integration will also focus on increasing access to those without a regular GP, by booking the patient directly into an integrated GP clinic where possible.
Healthy North Coast’s GP Telehealth service will be available to callers who are triaged as needing a GP appointment when no face-to-face appointment can be found and the presentation is suitable for a telehealth appointment.
In partnership with the Pharmaceutical Society of Australia, North Coast Health Connect has developed a new low-acuity referral option to see a community pharmacist within 24 hours. These referrals are arrived at through the standardised clinical algorithms. Referrals are restricted to the current scope of Australian pharmacist practice.
The consumer will receive a private 1:1 consultation with a community pharmacist, supported by evidence-based guidelines. The type of management interventions provided by the pharmacist include:
The inclusion of community pharmacists as a North Coast Health Connect referral point provides an additional option for face-to-face healthcare advice and reassurance, as well as access to evidence-based treatments for patients who do not need urgent care. It also assists North Coast Health Connect to leverage maximum health system capacity for North Coast health consumers.
Trauma-informed care for flood-affected primary care teams
This two-session program will assist participants in identifying the mental-health impact of natural disasters and their own mental health symptoms, including depression, anxiety, trauma, and rain phobias post-flood, as well as those of their patients. It will provide an opportunity to explore and commence self-directed healing, as well as linking with evidence-based and appropriate referral pathways.
Sessions will be run by Michaela Killips, Principal Psychologist from Mullumbimby Psychology. As a locally owned and run organisation, Mullumbimby Psychology provides a wide range of psychological services to both individuals and organisations. Michaela has significant experience supporting clients experiencing a range of mental health concerns including trauma and PTSD. Michaela has first-hand knowledge of the impacts of the recent floods, can be flexible to meet the needs of participants, and can tailor solutions for each person and the needs of their clients.
Register for your nearest program or request the program to be delivered to your whole team/practice at a date/time that suits.
If you prefer a separate session for your entire team, please complete this registration form and provide us with your two preferred dates.
The PHN primary health care services flood impact survey (May 2022) results showed:
Alexandra has more than ten years’ experience working in the field of post-traumatic mental health – as a clinical psychologist, educator and specialist in policy and service development. She has worked with disaster-impacted communities, emergency service and military personnel, and traumatic injury patients, as well the professionals who support them.
Alexandra’s particular interests lie in understanding and improving psychosocial outcomes for those impacted by disasters and public health emergencies, with a particular focus on marginalised populations, and with a gender lens. At Phoenix Australia, Alexandra has led a range of service development and training projects for a wide range of private, NGO and government stakeholders; her work focusses on translating evidence into practice, and disseminating best practice through policy and training frameworks that best suit the needs of each organisation. She has published in the field of post-traumatic mental health, and has presented her work at national and international conferences.
Dr Sara Renwick-Lau is a GP with more than 20 years’ experience working in regional and rural communities. After studying medicine at the University of Melbourne, Sara completed her General Practice training while providing medical care to the community in Arnhem Land in the Northern Territory.
For the next seven years, she worked in remote communities in the Northern Territory and helped recruit and provide medical education for junior doctors working in general practice in the bush. Since relocating to Victoria with her husband Marcus and their children, Sara has been focused on providing medical care to the people of Mallacoota.
She is part of the leadership team at Mallacoota Medical Centre. For those that may not be familiar with the East Gippsland town of Mallacoota, it has a population of approximately 1000, and is one of just two Victorian towns that is classified as remote.
It is also the only population in Victoria of more than 800 that is more than 30 minutes from hospital services or State-funded urgent care – with the closest hospital being in Bega, two hours’ drive away.
The 2019/20 Mallacoota fires were among the most destructive of the Black Summer bushfires. You may remember seeing images from New Years’ Eve 2019, when thousands of people took shelter on the Mallacoota foreshore as the town was hemmed in by fire. More than 100 homes were lost, roads in and out of the town were closed for 37 days — and food and water shortages, power outages – and eventually, the impact of COVID-19, complicated relief and recovery efforts in the weeks and months following the disaster.
The Mallacoota Medical Centre faced the bushfires in a new, purpose-built, fire-rated building that provided a safe space for community members to support bushfire response, relief and recovery. Pre-existing challenges related to the distances to secondary and tertiary health care, power insecurity and other resource issues.
She is passionate about providing comprehensive, patient-centred care – as well as helping with the recruitment and education of doctors in regional and remote areas of Australia.
