New service supports community’s mental health

Collaboration, cooperation and the desire to help those in need has seen the establishment of a new mental health support service in Lismore just 4 weeks after floods devastated the region.

The Lismore Head to Health Hub begins operating today. It is located at Healthy North Coast’s new Lismore Primary Health Precinct, which opened its doors only last week at Southern Cross University.

Funded by the Australian Government through the PHN Program as part of the Northern NSW flood recovery efforts, Head to Health offers free mental health support both in-person and through telehealth. Head to Health Hubs are designed to provide a welcoming entry point for engagement, assessment and treatment for people who may be experiencing distress or crisis.

The intent of the Head to Health Lismore Hub is to offer immediate care and service navigation to connect people to the right services based on need. It is also a priority of the Head to Health model to provide culturally safe responses to the needs of Aboriginal and Torres Strait Islander people.

No referrals are needed.

Healthy North Coast Chief Executive Julie Sturgess said the new service would ensure the community in and around Lismore has access to the mental health support they need.

‘We recognise that specific components of the new service will be essential to help people deal with the trauma they’ve experienced and its after-effects,’ Ms Sturgess said.

‘Mental health support is in high demand right now and into the foreseeable future. The impacts of the floods and, before this disaster, the ongoing pandemic means we all need to prioritise our mental health and wellbeing.

‘Establishing the Lismore Head to Health Hub has been a great example of responding to local community needs. We’ve fast-tracked the service launch thanks to the many willing hands.

‘Our own Healthy North Coast teams, supported by SCU staff, have pulled out all stops. Local suppliers and tradies have worked tirelessly to transform the building, and the dedicated service providers at Neami National who will start delivery services today have all made this possible.’

‘This service is designed to be a one-door for anyone seeking mental health support. Qualified staff can direct you to the service, information or resource that best suits your needs.’

Call Head to Health on 1800 595 212 from Monday to Friday 8:30am-5:00pm or visit the Lismore Head to Health Hub at Southern Cross University’s Health Clinic, P Block North, Rifle Range Road, East Lismore.

Find out more at hnc.org.au/headtohealth

Head to Health is not a crisis service. For immediate 24/7 support contact:

  • Mental Health Access Line 1800 011 511
  • Lifeline 13 11 14
  • Suicide Call Back Service 1300 659 467

In an emergency call 000 or go to your nearest hospital emergency department.


Contact for media enquiries

Orla Thompson

Phone: 0447 320 695

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Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

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This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

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