25

Aug
2021

Speak up about health services and needs in your town

If you live in northern NSW or on the Mid North Coast, Healthy North Coast wants to hear about your health and healthcare experiences, including accessing and using local health services.

As a valued community member, your voice matters. It can help identify what is working well, and importantly, where there may be service gaps or opportunities for further improvement.

Our Speak Up health survey is your chance to contribute to our research and make a real difference to yourself, your family, and your community.

‘We’re asking local residents to tell us about their health and the health services where they live,’ said Healthy North Coast Chief Executive Officer, Julie Sturgess.

‘The Speak Up survey is something we do every three years. The feedback we receive helps us to prioritise areas of need and deliver essential health services to the most vulnerable in our communities.

‘We’d love people to have their say and help us understand what’s working and what’s not when it comes to health on the North Coast.’

The 2021 Speak Up survey was launched on 16 August and remains open until 16 September. It will take around 15-20 minutes to answer the questions. All answers are anonymous and completely confidential.

Ms Sturgess said one of the outcomes of the 2018 survey had been its highlighting of the difficulty of accessing mental health and alcohol and other drugs treatment services in parts of the North Coast.

This led to funding a new service, Connect to Wellbeing – a one-stop-shop with a single phone number where people can connect with the support they need.

The 2018 survey findings also directly led to the funding of other new services and the expansion of existing programs. Survey findings provided information and assisted in the development of resources for GPs to help support vulnerable populations to manage their mental health and wellbeing, including youth, the general population, and the LGBTQI community.

‘Having a community voice at the centre of health care planning and decision making is essential in achieving better health on the North Coast,’ Ms Sturgess said.

At the end of the survey, participants can enter a prize draw for one of 20 x $100 cash cards. Terms and conditions apply.

Visit Speak Up to find out more and provide your feedback today. 

Community members and organisations, media organisations, health services, and businesses are welcome to promote Speak Up. To support this important initiative, please get in touch with the program manager Margaret Fono:

Contact for media enquiries

Zoe Satherley (Mon-Wed)

Phone: 0428 623 093

Mike Hely (Wed-Fri)

Phone: 0437 978 473

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Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic

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Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.