As states begin to ease public health restrictions, businesses and healthcare providers face the ongoing risk of service disruption through community transmission of COVID-19.
Healthy North Coast is offering a webinar to help you manage the risks as public health orders change and adapt to the new ‘COVID normal’.
Preparing your practice for an open Australia
Managing the risk of service disruption
Wednesday 3 November
7:00 pm – 8:00 pm
Australia is ‘opening up’. As a tourist destination, North Coast general practices will be facing new demands and constraints.
In response, Healthy North Coast has engaged Kim Poyner and Riwka Hagen to share their knowledge on the impact for general practice operations.
Kim Poyner is a registered nurse and the founder and Director of Medicoach. She has more than 20 years’ experience in general practice and intensive care units. Kim has already worked closely with more than 40 general practices in our region, providing in-practice facilitation on practice-nominated priorities. She is committed to supporting general practices through the ‘new normal’ that is COVID-19.
‘Our goal with this webinar is to share our knowledge and tools to help you effectively plan for what opening up means for your practice,’ said Kim.
‘Riwka and I will take you through a business operations template for responding to changing requirements, which can be adapted to suit your practice’s procedures and workflows. We’ll focus on strong emergency planning to minimise the risk of closure and to maintain focus on core business. The key is to minimise disruption to workflow and to operationalise service delivery.’
Riwka Hagen is a Fellow of AAPM and certified practice manager. She offers over 20 years’ direct management experience in the health sector and is the founding member and administrator of the Facebook Practice Managers Network, a highly respected and worldwide forum for medical practice management networking.
‘Emergency events, natural disasters and business disruptions can impact a general practice’s business continuity and ability to provide essential healthcare services. Practices that are prepared for an emergency are more likely to have effective care continuity arrangements for their patients while ensuring that business operations continue to run as smoothly as possible,’ said Riwka.
‘Kim and I are here to help you update and test your emergency response plan so that you are prepared and best positioned to respond to the crises and the health needs of your community.’
Learning outcomes
By attending this webinar, you will gain confidence, knowledge and tools to:
- identify risks that could lead to a temporary closure
- develop strategies for minimising the risk of closure as a result of COVID-19 exposure
- review your pandemic preparedness, readiness and response actions, and identify key recommendations to improve preparedness and response plans and capacities
- assess management capacity to ensure continuity of care
- mobilise your disaster management plan effectively and quickly in the event of a local COVID-19 outbreak.
Who should attend?
All practice staff – including practice managers, reception staff, principal and owners, and any persons with an interest in proactive operational planning and business viability.