MediCoach – free quality improvement support for your general practice

‘Most people know what they need to do to change, they just want someone to walk alongside them, be their champion for change, and listen to what they are saying.’ – Kim Poyner, MediCoach Director

MediCoach is dedicated to helping healthcare teams provide better health outcomes and improve cost efficiency. With more than 20 years’ experience in general practice and intensive care units, award-winning MediCoach Director Kim Poyner works closely with healthcare teams to deliver targeted, in-house training to implement innovative and proven frameworks that are team-based and patient-centred.

MediCoach helps general practices determine where they are now, where they want to be, and creates an action roadmap to achieve quality improvement goals as a team.

In its pilot year of the partnership, Healthy North Coast has received 76 MediCoach requests, resulting in over 68 hours (and counting) of free quality improvement facilitation for general practices and Aboriginal medical services across the region.

Healthy North Coast Primary Health Coordinator Melanie Woollam has had 22 general practices take up the MediCoach offer across the Hastings Macleay region.

‘Practice staff instantly feel at ease with Kim Poyner and are both inspired and empowered to work to the full capacity of their roles,’ Melanie said. ‘The most commonly requested sessions in the Hastings Macleay region have included compassionate communication, incorporating the important topic of self-care, and embedding health coaching in care planning and health assessments.’

We surveyed over 70 health professionals after completing a MediCoach session and received an average score of 6.2/7 – would highly recommend colleagues take up the opportunity.

To learn how MediCoach can enhance your general practice’s quality improvement initiatives, visit our new MediCoach page or speak to your Primary Health Coordinator today.

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.