Alstonville Clinic undertakes QI initiative to deliver gender affirming healthcare

The team at Alstonville Clinic recently took on Primary Care Impact quality improvement activity, Improving general practice engagement with transgender and gender diverse people to deliver inclusive and gender affirming healthcare to their patients.

This is an important QI activity as the needs of the transgender, gender diverse and non-binary (TGDNB) people are an important aspect of delivering patient centred care in general practice. Negative experiences within primary care can lead to future hesitation in accessing medical care.

The team at Alstonville Clinic worked together to create impactful changes to help improve the way they deliver gender affirming healthcare to their patients and community.

Some of the actions taken by the clinic included:

  • social Worker from ACON presenting an education session on transgender health, diversity and respectful communication (ACON provides this training free of charge for practices, you can find more details on our Primary Care Impact page).
  • changes to the language used across teams to be more inclusive.
  • reviewed new patient form to include sex and gender separately (**The latest edition of the RACGP Standards for General Practice (5th edition) recommends that health professionals separate the collection of sex and gender information. See Primary Care Impact activity, Improve collection and recording of gender identity).
  • team exploration of appropriate referral pathways.

‘This has been a very worthwhile experience,’ said Helen Rankin Jarvie, Alstonville Clinic’s Practice Manager.

‘The social worker from ACON, AJ Jensen, led an open discussion on trans and gender diverse healthcare needs and left us with a range of educational information and resources which have been very useful.

‘Our GPs now feel they are better able to support and assist our gender diverse patients in what is often a very challenging time in their lives.’

You can view Alstonville Clinic’s PDSA via the quality improvement page, Improving general practice engagement with transgender and gender diverse people. Well done to the team at Alstonville Clinic!

Visit Primary Care Impact today to begin your next quality improvement initiative.

Mid and North Coast Localised Pathways

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Transgender Health and Gender Diversity pathway.



Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

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