20

Jul
2026

Healthy Towns to help Murwillumbah residents stay connected and age well

Residents will soon be better supported to live and age well, with the announcement that the Healthy Towns program is launching in the Murwillumbah community.

Local community leaders will gather in Murwillumbah on Tuesday 21 July to celebrate the program – a Healthy North Coast commissioned initiative – funded by the Australian Government through the Primary Health Network program, delivered in partnership with Tweed Shire Council, Murwillumbah Family Doctors, general practices, community organisations, local businesses and other local health services.

This joint initiative focuses on improving the health, wellbeing and social connection of the Murwillumbah community over time. It’s about strengthening community networks and connections – so vital in reducing avoidable chronic conditions that impact wellbeing – and reducing future pressure on the health system.

A core component of Healthy Towns is an investment in ‘social prescribing’ aimed at reducing social isolation and better connecting older locals with non-medical supports like social groups, arts and culture, physical activities and volunteering opportunities.

There is growing evidence that proves reducing loneliness and increasing community participation plays a critical role in addressing many of our region’s most pressing health challenges. Studies show that the impacts of social isolation on physical health are comparable to the impacts of smoking, obesity and lack of exercise.

Murwillumbah was chosen as one of two North Coast pilot sites for Healthy Towns due to:

  • Its size. A population of nearly 10,000 creates an opportunity to impact significant numbers of people, whilst still small enough to achieve coverage in two years
  • It is an area forecast to have a higher-than-average growth in ageing population (Murwillumbah’s population aged 65 and over is 25%, compared to the NSW average of 16%)
  • Its higher prevalence of chronic diseases including cardiovascular disease (5%), diabetes (6%), stroke (2%) and dementia (1%)
  • Clear evidence of community need, including social isolation and limited access to supports and activities
  • Support from Tweed Shire Council.

Healthy Towns builds on the success of previous investments into social prescribing on the North Coast, including Healthy Me, Healthy Community and the first iteration of Healthy Towns in six locations in 2018.

With partnerships confirmed, in the coming months Healthy North Coast will be working with older people and stakeholders across Murwillumbah to design a healthy ageing plan for the town. Communities, organisations and services will be brought together to determine what exists, what is needed and to build a roadmap to make Murwillumbah a Healthy Town.

Healthy Towns is a $977,000 investment in the Murwillumbah community which is being funded by Healthy North Coast through the North Coast PHN program.

Healthy Towns was also launched in Wauchope in June 2026.

Key components of Healthy Towns

  • Developing a Town Plan that meets the needs of community through co-design and consultation
  • Establishment of a community-wide working party to steer and drive the Action Plan and identify new opportunities for Murwillumbah
  • A dedicated link worker to help those who would benefit from social prescription as part of their health and wellbeing. Based at Murwillumbah Family Doctors, but out and about in the community and open to patients and non-patients alike
  • A Community Development Officer employed by Tweed Shire Council, dedicated to building community connections, activities and volunteering opportunities in Murwillumbah, matched to community needs.
  • A formal evaluation of the impact of the Healthy Towns program, providing recommendations for sustaining and scaling the Healthy Towns model in Murwillumbah and beyond.

Quotes

Justine Elliot MP, Member for Richmond:

“Healthy Towns is a great initiative to help improve people’s health and wellbeing by supporting stronger connection while reducing social isolation.

“As your local MP, I’m proud to be delivering $977,000 in federal funding from the Albanese Labor Government for Healthy North Coast to provide this program in Murwillumbah.”

Healthy North Coast CEO Monika Wheeler:

“Healthy Towns is about helping people stay connected, active and well as they age, and we’re excited bring the program to Murwillumbah.

“We know many older people in Murwillumbah experience social isolation and face challenges accessing local activities and support. By working alongside Tweed Shire Council, local organisations, Aboriginal community partners and residents, we can build on the town’s strengths and create more opportunities for people to stay healthy, connected and independent.”

Chris Cherry, Tweed Shire Mayor:

“Tweed Shire Council is pleased to partner with Healthy North Coast and local health and community organisations to bring Healthy Towns to Murwillumbah. This program recognises the importance of social connection, active ageing and community-led solutions in helping residents live well.

“Murwillumbah has a strong community spirit, and Healthy Towns will build on that strength by creating more opportunities for older residents to connect, participate and access the supports they need close to home.”

Kayleigh Thompson, Practice Manager Murwillumbah Family Doctors

“As a general practice, we see every day how loneliness and social isolation affect our patients’ health – not just their mental wellbeing, but their physical health too. Having a dedicated link worker to connect our patients with community supports means we can look beyond the consult room and address other areas driving poor health outcomes.

“Healthy Towns gives our community’s GP clinics another avenue to support patients holistically. We’re looking forward to working alongside Tweed Shire Council and the wider Murwillumbah community to help our patients stay well, connected and independent as they age.”

Contact for media enquiries

Healthy North Coast - Sam Brunning

Phone: 0439 968 437

Tweed Shire Council - Virginia Jones

Phone: 0429 267 735

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Our regional partners

  • Local Health District partners in our footprint: Mid North Coast Local Health District (MNCLHD) & Northern New South Wales Local Health District (NNSWLHD)
  • Aboriginal Medical Services (AMS)
  • The Royal Australian College of General Practitioners (RACGP)
  • Australian College of Rural and Remote Medicine (ACRRM)
  • Rural Doctors Network (RDN)
  • Rural Clinical Schools & Regional Training Hubs
  • General Practitioners
  • Registrars and International Medical Graduates
  • North Coast Allied Health Association (NCAHA)
  • Local Councils
    Pharmaceutical Society of Australia (PSA)
  • Universities including: Charles Sturt University (CSU), University of New South Wales (UNSW), Southern Cross University (SCU)

Aged Care Disaster Management Planning

Strategic Priority Area: One team

North Coast is identified as the region most likely to be impacted by climate change in Australia and also forecasted greatest growth in those 65+.

Healthy North Coast takes a lead role in ensuring the older population and the sector that supports them are prepared for, can respond to and recover from disasters and other emergencies.

We have led eight regional disaster management capacity building workshops, bringing together SES, community organisations and the aged care sector.

We have also developed disaster preparedness tip sheets for both residential and community aged care providers.

Voluntary Assisted Dying

Strategic Priority Area: One team

In May 2022, the NSW Parliament passed the Voluntary Assisted Dying Act 2022. Effective from Tuesday, 28 November 2023, eligible people have the choice to access voluntary assisted dying. 

Healthy North Coast has developed a webpage for both health professionals and consumers, with links to available information and resources.

Living with Dementia resources

Strategic Priority Area: No one is left behind

Healthy North Coast has worked with people living with dementia, their families and local service providers to develop an information booklet that will help them connect with local and national supports along their journey.

Highly regarded by a range of professional supporting those on or starting the dementia journey, the booklet includes commonly asked questions for people to ask their GP and/or specialist.

“It’s a fantastic resource and I give it to everyone on their first diagnosis. Its easy to read, so well planned and thought through and has lots of really useful information, tailored to the region.
I also find it very helpful when educating clinical staff.”

−Geropsychiatric Nurse Practitioner, Mid North Coast.

The resource is available in digital and printed copies, with more than 5,000 distributed across the region. An e-version is available to clinicians via the Dementia and Cognitive Impairment HealthPathway.

Deteriorating Resident Triage Tool

Strategic Priority Area: One team

Empowering aged care teams to deliver safer, more consistent care.

The Deteriorating Resident Triage Tool (DRRT) supports aged care staff to confidently recognise and respond to signs of resident deterioration. It enables timely, evidence-based decisions, strengthens communication with health services, and promotes early intervention and effective care planning, helping residents receive the right care, at the right time, in the right place. By doing so, it reduces unnecessary Emergency Department presentations and improves resident outcomes.

Developed in collaboration with a specialist geriatrician and informed by input from Residential Aged Care Managers, NSW Ambulance, GPs, and clinical experts across the Mid and North Coast Local Health Districts, the DRRT is practical, relevant, and aligned with contemporary best practice.

Aligned with the Strengthened Quality Standards:

  • Standard 1 – The Person: Respects resident preferences and Advance Care Directives.
  • Standard 2 – The Organisation: Strengthens governance and clinical oversight.
  • Standard 5 – Clinical Care: Supports early recognition and escalation of clinical deterioration.

North Coast care finders program

Strategic Priority Area: No one is left behind

Care finders is a free service to assist older adults connect to aged care services and supports. Care finders support older people who experience significant barriers to accessing services, and walk alongside their clients at their own pace, to understand their individual situation and support them to work through the steps to address their needs. Care finders assist people with access to other supports in the community. They can provide connections both with accessing services for the first time, and with changing or finding new services and supports if their needs change.

Care finders can:

  • Provide information about local aged care services
  • Help to set up an assessment with My Aged Care to access support, and
  • Find services that are targeted and available to help.

The care finder program has been extended to June 2029 and is provided by the following organisations. Each (Lismore, Coffs Harbour, Clarence Valley, Richmond Valley, Port Macquarie-Hastings, Kempsey, Nambucca and Bellingen) and Footprints (Kyogle, Tweed, Byron and Ballina).

icon with person and hands

Psychological services in residential aged care homes

Strategic Priority Area: Improving Lives Now

Healthy North Coast commissions two service providers to deliver psychological therapies and supports for older people with, or at risk of developing, a mental illness and who are living in residential aged care homes (RACHs).

The aim of the program is to both provide direct support to residents and their families and carers, as well as upskill the RACH workforce to respond to the needs of residents presenting with mental health concerns.

Healthy Towns. Healthy Communities.

Strategic Priority Area: Securing a Healthier Future

Connection and a sense of belonging are protective factors for both individual and community health and wellbeing. Evidence highlights that the social determinants of health play a critical role in addressing many of our regions health challenges.

That’s why Healthy North Coast has long been committed to supporting communities to strengthen and to build social health. Our initiatives, including contemporary ‘Social Prescribing’, help people to connect to activities, supports and each other, and assist communities to integrate services and bridge gaps.

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Telehealth in Residential Aged Care

Strategic Priority Area: Improving Lives Now

The Royal Commission into Aged Care Quality and Safety identified several critical areas affecting aged care residents and our health system. Key challenges include:

  • Limited access to general practitioners (GPs) and allied health professionals in aged care facilities.
  • Difficulties accessing out-of-hours services

Telehealth offers valuable opportunities to enhance support for residents living in aged care homes. Funded by the Commonwealth Department of Health and Aged Care, this initiative provides telehealth equipment and staff training as part of the response to the Royal Commission’s findings.

By improving access to primary care clinicians, specialist services, and other service providers through telehealth, we can significantly enhance health outcomes for residents, reducing unnecessary hospital transfers and emergency department visits.

The selection of telehealth equipment was guided by our Healthy Ageing Strategy (HAS), a comprehensive digital discovery questionnaire, and consultation workshops with various stakeholders. These efforts included interviews with residents to understand their attitudes toward telehealth, ensuring the initiative meets their needs and preferences.

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Greater Choice at Home Palliative Care Program

Strategic Priority Area: Improving Lives Now

Aims to provide people who have life limiting conditions the opportunity to exercise choice and receive high quality care at home, harnessing improved and better coordinated supports and services that meet their individual needs.

Program objectives:

  • Improve access to palliative care at home and support end-of-life care systems and services (in primary health care and community care)
  • To enable the right care at the right time and in the right place (to reduce unnecessary hospitalisation)
  • Generate and use data to support continuous improvement of services across sectors
  • Use available technologies to support flexible and responsive palliative care at home, including in the after-hours.

These objectives will contribute to achieving the following intended overarching outcomes of:

  • Improved capacity and responsiveness of services to meet local needs and priorities
  • Improved patient access to quality palliative care services in the home
  • Improved coordination of care for patients across health care providers and integration of palliative care services in their region.

Education & training funding elibility

Funding is open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.

Workforce Locum support and R&R funding criteria

  • Available to primary care services in disaster impacted communities within the Healthy North Coast footprint.
  • Available to support short-term workforce coverage, allowing clinicians to rest and recover.
  • Workforce-support funding in total is capped for each site, over a 12-month period:
    • $10k for GPs and/or
    • $5K for nursing and/or
    • $5k administration support and/or
    • $5K allied/pharmacy and other.
  • Funding is not to be used to fill gaps in staffing that have not been able to recruit to and not to replace existing staff.
  • Healthy North Coast will assess requirements and approve available funding directly with the service requesting support.
  • Priority will be given to sites that have immediate, short-term workforce support needs.
  • Requests will be reviewed and supported on a case-by-case basis.
  • Program funding administered via RCTI Agreement (Recipient Created Tax Invoice) to be paid monthly, or on completion of the placement (whichever comes first).
  • Practices will be required to complete a request for payment form monthly, or on completion of the placement (whichever occurs first).

Wellbeing Flexible Funding Criteria & Eligibility

  • Open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.
  • Activity must be purposeful, with the aim of increasing the wellbeing of your team.
  • Requests will be assessed on a case-by-case basis, with funding allocated based on team size.*
  • Following approval by Healthy North Coast, funding will be administered via RCTI Agreement (Recipient Created Tax Invoice) upon providing proof of expenses.
  • Funding cannot be used for the purchase of alcohol, or any other goods or services where the vendor cannot quote their Australian Business Number.
  • Planned activities must occur prior to 30th June 2024.
  • Funding will not be available for retrospective activities.
*Team Size
(Total staff and contractors)
Funding Available
Small (1-5)$500-$1500
Medium (6-20)$1500-$4000
Large (>20)$4000-$5000

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