22

Jun
2026

Healthy Towns to help Wauchope residents stay connected and age well

Residents will soon be better supported to live and age well, with the announcement that the Healthy Towns program will soon launch in the Wauchope community.

Local community leaders will gather in Wauchope on Wednesday 24 June to celebrate the program – a Healthy North Coast commissioned initiative – funded by the Australian Government through the Primary Health Network program, delivered in partnership with Port Macquarie Hastings Council, Hastings Medical Centre, general practices, community organisations, local businesses and other local health services.

This joint initiative focuses on improving the health, wellbeing and social connection of the Wauchope community over time. It’s about strengthening community networks and connections – so vital in reducing avoidable chronic conditions that impact wellbeing – and reducing future pressure on the health system.

Healthy Towns is also an investment in ‘social prescribing’ aimed at reducing social isolation and better connecting older locals with non-medical supports like social groups, arts and culture, physical activities and volunteering opportunities.

There is growing evidence that proves reducing loneliness and increasing community participation plays a critical role in addressing many of our region’s most pressing health challenges. Studies show that the impacts of social isolation on physical health are comparable to the impacts of smoking, obesity and lack of exercise.

Wauchope was chosen as one of two North Coast pilot sites for Healthy Towns due to:

  • It’s size. A population of 6,500 creates an opportunity to impact significant numbers of people, whilst still small enough to achieve coverage in two years
  • It is an area forecast to have a higher-than-average growth in ageing population (Wauchope’s population aged 65 and over is 19.3%, compared to the NSW average of 16.3%)
  • It’s higher prevalence of chronic diseases including cardiovascular disease (6.0%), diabetes (6.4%), stroke (1.6%) and dementia (1.5%)
  • Clear evidence of community need, including social isolation and limited access to supports and activities
  • Support from Port Macquarie Hastings Council.

Healthy Towns builds on the success of previous investments into social prescribing on the North Coast, including Healthy Me, Healthy Community and the first iteration of Healthy Towns in six locations in 2018.

With partnerships confirmed, in the coming months Healthy North Coast will be working with older people and stakeholders across Wauchope to design a healthy ageing plan for the town. Communities, organisations and services will be brought together to determine what exists, what is needed and to build a roadmap to make Wauchope a Healthy Town.

Healthy Towns is a $977,000 investment in the Wauchope community which is being funded by Healthy North Coast through the North Coast PHN program.

Healthy Towns will also be launched in Murwillumbah in the near future.

Key components of Healthy Towns:

  • Developing a Town Plan that meets the needs of community through co-design and consultation
  • Establishment of a community-wide working party to steer and drive the Action Plan and identify new opportunities for Wauchope
  • A dedicated link worker to help those who would benefit from social prescription as part of their health and wellbeing. Based at Hastings Medical Centre, but out and about in the community and open to patients and non-patients alike
  • A Community Development Officer employed by Port Macquarie Hastings Council, dedicated to building community connections, activities and volunteering opportunities in Wauchope, matched to community needs.
  • A formal evaluation of the impact of the Healthy Towns program, providing recommendations for sustaining and scaling the Healthy Towns model in Wauchope and beyond.

Quotes:

Healthy North Coast CEO Monika Wheeler:

“When we asked Wauchope locals what would make the biggest difference to their health and wellbeing, the strongest themes were social connection and support to navigate available services.

“Healthy Towns is about creating a place where older people feel connected, valued and supported. By helping people access the activities, relationships and services that matter to them, we’re creating better health outcomes and improving quality of life for the older adults of Wauchope – both now and into the future.”

Mayor Adam Roberts, Port Macquarie Hastings Council:

“Council is pleased to be partnering with Healthy North Coast on this important initiative and I thank them for their commitment to improving health and wellbeing outcomes for our community.

“We are particularly grateful for Healthy North Coast’s investment in a fully funded Community Development Officer position within Council, which will help drive local engagement, identify community strengths and opportunities, and support the delivery of initiatives that improve social connection and wellbeing.

“Wauchope has a strong sense of community, and this program provides an exciting opportunity to build on those strengths by bringing together residents, community organisations, health providers, businesses and Council to create positive outcomes for local people.”

Dr Philip Ewart, Hastings Medical Centre:

“As GPs, we’re seeing it on a daily basis. Patients are presenting to the rooms for consultation and it stands out that there is a big gap that needs filling. This initiative is going to be the means to help in filling that gap.

“Social prescribing is a new frontier for primary care delivery and I’m very excited to be involved in this initiative within the general practice setting for the rapidly increasing number of presentations for which it would help.

“The Healthy Towns link worker will help connect people with local services, activities and support that can improve their wellbeing and quality of life.

“We’re pleased to host this role at Hastings Medical Centre and be part of a collaborative approach that strengthens the health of the Wauchope community.”

 

 

 

 

 

Contact for media enquiries

Healthy North Coast - Sam Brunning

Phone: 0439968437

Port Macquarie Hastings Council - Daniel Mills

Phone: 0412769454

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Our regional partners

  • Local Health District partners in our footprint: Mid North Coast Local Health District (MNCLHD) & Northern New South Wales Local Health District (NNSWLHD)
  • Aboriginal Medical Services (AMS)
  • The Royal Australian College of General Practitioners (RACGP)
  • Australian College of Rural and Remote Medicine (ACRRM)
  • Rural Doctors Network (RDN)
  • Rural Clinical Schools & Regional Training Hubs
  • General Practitioners
  • Registrars and International Medical Graduates
  • North Coast Allied Health Association (NCAHA)
  • Local Councils
    Pharmaceutical Society of Australia (PSA)
  • Universities including: Charles Sturt University (CSU), University of New South Wales (UNSW), Southern Cross University (SCU)

Aged Care Disaster Management Planning

Strategic Priority Area: One team

North Coast is identified as the region most likely to be impacted by climate change in Australia and also forecasted greatest growth in those 65+.

Healthy North Coast takes a lead role in ensuring the older population and the sector that supports them are prepared for, can respond to and recover from disasters and other emergencies.

We have led eight regional disaster management capacity building workshops, bringing together SES, community organisations and the aged care sector.

We have also developed disaster preparedness tip sheets for both residential and community aged care providers.

Voluntary Assisted Dying

Strategic Priority Area: One team

In May 2022, the NSW Parliament passed the Voluntary Assisted Dying Act 2022. Effective from Tuesday, 28 November 2023, eligible people have the choice to access voluntary assisted dying. 

Healthy North Coast has developed a webpage for both health professionals and consumers, with links to available information and resources.

Living with Dementia resources

Strategic Priority Area: No one is left behind

Healthy North Coast has worked with people living with dementia, their families and local service providers to develop an information booklet that will help them connect with local and national supports along their journey.

Highly regarded by a range of professional supporting those on or starting the dementia journey, the booklet includes commonly asked questions for people to ask their GP and/or specialist.

“It’s a fantastic resource and I give it to everyone on their first diagnosis. Its easy to read, so well planned and thought through and has lots of really useful information, tailored to the region.
I also find it very helpful when educating clinical staff.”

−Geropsychiatric Nurse Practitioner, Mid North Coast.

The resource is available in digital and printed copies, with more than 5,000 distributed across the region. An e-version is available to clinicians via the Dementia and Cognitive Impairment HealthPathway.

Deteriorating Resident Triage Tool

Strategic Priority Area: One team

Empowering aged care teams to deliver safer, more consistent care.

The Deteriorating Resident Triage Tool (DRRT) supports aged care staff to confidently recognise and respond to signs of resident deterioration. It enables timely, evidence-based decisions, strengthens communication with health services, and promotes early intervention and effective care planning, helping residents receive the right care, at the right time, in the right place. By doing so, it reduces unnecessary Emergency Department presentations and improves resident outcomes.

Developed in collaboration with a specialist geriatrician and informed by input from Residential Aged Care Managers, NSW Ambulance, GPs, and clinical experts across the Mid and North Coast Local Health Districts, the DRRT is practical, relevant, and aligned with contemporary best practice.

Aligned with the Strengthened Quality Standards:

  • Standard 1 – The Person: Respects resident preferences and Advance Care Directives.
  • Standard 2 – The Organisation: Strengthens governance and clinical oversight.
  • Standard 5 – Clinical Care: Supports early recognition and escalation of clinical deterioration.

North Coast care finders program

Strategic Priority Area: No one is left behind

Care finders is a free service to assist older adults connect to aged care services and supports. Care finders support older people who experience significant barriers to accessing services, and walk alongside their clients at their own pace, to understand their individual situation and support them to work through the steps to address their needs. Care finders assist people with access to other supports in the community. They can provide connections both with accessing services for the first time, and with changing or finding new services and supports if their needs change.

Care finders can:

  • Provide information about local aged care services
  • Help to set up an assessment with My Aged Care to access support, and
  • Find services that are targeted and available to help.

The care finder program has been extended to June 2029 and is provided by the following organisations. Each (Lismore, Coffs Harbour, Clarence Valley, Richmond Valley, Port Macquarie-Hastings, Kempsey, Nambucca and Bellingen) and Footprints (Kyogle, Tweed, Byron and Ballina).

icon with person and hands

Psychological services in residential aged care homes

Strategic Priority Area: Improving Lives Now

Healthy North Coast commissions two service providers to deliver psychological therapies and supports for older people with, or at risk of developing, a mental illness and who are living in residential aged care homes (RACHs).

The aim of the program is to both provide direct support to residents and their families and carers, as well as upskill the RACH workforce to respond to the needs of residents presenting with mental health concerns.

Healthy Towns. Healthy Communities.

Strategic Priority Area: Securing a Healthier Future

Connection and a sense of belonging are protective factors for both individual and community health and wellbeing. Evidence highlights that the social determinants of health play a critical role in addressing many of our regions health challenges.

That’s why Healthy North Coast has long been committed to supporting communities to strengthen and to build social health. Our initiatives, including contemporary ‘Social Prescribing’, help people to connect to activities, supports and each other, and assist communities to integrate services and bridge gaps.

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Telehealth in Residential Aged Care

Strategic Priority Area: Improving Lives Now

The Royal Commission into Aged Care Quality and Safety identified several critical areas affecting aged care residents and our health system. Key challenges include:

  • Limited access to general practitioners (GPs) and allied health professionals in aged care facilities.
  • Difficulties accessing out-of-hours services

Telehealth offers valuable opportunities to enhance support for residents living in aged care homes. Funded by the Commonwealth Department of Health and Aged Care, this initiative provides telehealth equipment and staff training as part of the response to the Royal Commission’s findings.

By improving access to primary care clinicians, specialist services, and other service providers through telehealth, we can significantly enhance health outcomes for residents, reducing unnecessary hospital transfers and emergency department visits.

The selection of telehealth equipment was guided by our Healthy Ageing Strategy (HAS), a comprehensive digital discovery questionnaire, and consultation workshops with various stakeholders. These efforts included interviews with residents to understand their attitudes toward telehealth, ensuring the initiative meets their needs and preferences.

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Greater Choice at Home Palliative Care Program

Strategic Priority Area: Improving Lives Now

Aims to provide people who have life limiting conditions the opportunity to exercise choice and receive high quality care at home, harnessing improved and better coordinated supports and services that meet their individual needs.

Program objectives:

  • Improve access to palliative care at home and support end-of-life care systems and services (in primary health care and community care)
  • To enable the right care at the right time and in the right place (to reduce unnecessary hospitalisation)
  • Generate and use data to support continuous improvement of services across sectors
  • Use available technologies to support flexible and responsive palliative care at home, including in the after-hours.

These objectives will contribute to achieving the following intended overarching outcomes of:

  • Improved capacity and responsiveness of services to meet local needs and priorities
  • Improved patient access to quality palliative care services in the home
  • Improved coordination of care for patients across health care providers and integration of palliative care services in their region.

Education & training funding elibility

Funding is open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.

Workforce Locum support and R&R funding criteria

  • Available to primary care services in disaster impacted communities within the Healthy North Coast footprint.
  • Available to support short-term workforce coverage, allowing clinicians to rest and recover.
  • Workforce-support funding in total is capped for each site, over a 12-month period:
    • $10k for GPs and/or
    • $5K for nursing and/or
    • $5k administration support and/or
    • $5K allied/pharmacy and other.
  • Funding is not to be used to fill gaps in staffing that have not been able to recruit to and not to replace existing staff.
  • Healthy North Coast will assess requirements and approve available funding directly with the service requesting support.
  • Priority will be given to sites that have immediate, short-term workforce support needs.
  • Requests will be reviewed and supported on a case-by-case basis.
  • Program funding administered via RCTI Agreement (Recipient Created Tax Invoice) to be paid monthly, or on completion of the placement (whichever comes first).
  • Practices will be required to complete a request for payment form monthly, or on completion of the placement (whichever occurs first).

Wellbeing Flexible Funding Criteria & Eligibility

  • Open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.
  • Activity must be purposeful, with the aim of increasing the wellbeing of your team.
  • Requests will be assessed on a case-by-case basis, with funding allocated based on team size.*
  • Following approval by Healthy North Coast, funding will be administered via RCTI Agreement (Recipient Created Tax Invoice) upon providing proof of expenses.
  • Funding cannot be used for the purchase of alcohol, or any other goods or services where the vendor cannot quote their Australian Business Number.
  • Planned activities must occur prior to 30th June 2024.
  • Funding will not be available for retrospective activities.
*Team Size
(Total staff and contractors)
Funding Available
Small (1-5)$500-$1500
Medium (6-20)$1500-$4000
Large (>20)$4000-$5000

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