Healthy North Coast is calling for community members to be patient, respectful and kind to practice staff when trying to book a COVID-19 vaccination appointment.
North Coast medical practices are reporting their phone lines are extremely busy due to the overwhelming number of calls they are receiving as vaccine eligibility widens.
This situation, where demand for the Pfizer vaccine is currently outstripping supply, is causing stress and anxiety for all concerned, including under-pressure GPs.
Adding to these stress levels in far northern NSW are the restrictions in place at the NSW/Queensland border.
At this difficult time, we acknowledge the tremendous efforts and commitment of all primary health workers supporting our communities through the COVID-19 pandemic.
Recognising the absolute importance of primary health care workers looking after their own mental and emotional wellbeing, we continue to offer our local workforce free access to Healthy North Coast’s Employee Assistance Program.
To access the program delivered by AccessEAP, please phone 1800 818 728 and mention Healthy North Coast.
There is also a dedicated Aboriginal and Torres Strait Islander employee assistance support line, 1800 861 085.
Healthy North Coast also offers support through Primary Care Impact to help frontline staff manage anxious or demanding patients during the COVID-19 and influenza vaccination rollouts. This activity can assist your team to maintain strong communication skills and staff wellbeing during challenging times.
The Primary Care Impact page includes information and resources that are applicable at any time when supporting anxious and demanding patients, but never more so than during this difficult time.
You can access a free in-house MediCoach workshop tailored to your practice needs. For more information or further assistance, contact your Primary Health Coordinator or Aboriginal Health Coordinator.
For more information and resources on supporting clinician mental wellbeing, visit:
- HealthPathways: Medical Practitioner Mental Wellbeing
- Username: manchealth
- Password: conn3ct3d
- Mental health support – patients and health workers (Healthy North Coast)
- Mental health and wellbeing support for employees during the COVID-19 pandemic (Australian Government)
- Looking after your mental health during COVID-19 pandemic (Australian Government)