The Royal Australian College of General Practitioners has developed a free series of five-minute podcasts for medical receptionists.
Receptionists influence how patients view their medical practice. They provide that first vital impression, and go on to build trust, allowing for the exchange of sensitive information.
In a busy practice, staying welcoming, focused and accurate is challenging. Receptionists juggle many tasks while the phone rings and patients line up. It’s hard to find time to grow their knowledge. What they need is quick bites of information, on a variety of topics, tailored to the medical receptionist role.
Podcasts are available to listen via: