Healthy North Coast understands that rolling out the COVID-19 and influenza vaccines in the first half of 2021 is a challenge that may cause increased stress and anxiety in general practice. Health professionals will have to manage a range of reactions from their patients, including defensiveness, anger and fear.
Our latest Primary Care Impact quality improvement activity, ‘Increase capacity of frontline staff to manage anxious or demanding patients during the COVID-19 and influenza vaccination rollouts‘will assist your team to maintain strong communication skills and staff wellbeing during the difficult months ahead.
Please contact your Primary Health Coordinator or Aboriginal Health Coordinator for more information or further assistance.