GP management of COVID-19 – new HealthPathways to support patient care

Emily is a 24-year-old student with no pre-existing medical conditions, who you saw last week for an initial antenatal visit. She now presents for a telehealth appointment for the results of initial investigations. During the consultation, Emily reveals that she has just received a positive result from a COVID-19 test after finding out she was a close contact of a positive family member over Christmas. Emily is only experiencing mild symptoms of rhinorrhoea and sore throat but is feeling anxious and not sure what to do as she’s run out of groceries and unable to afford the delivery fee for the supermarket.

What resources are available to support GPs caring for patients diagnosed with COVID-19?

There are now several HealthPathways available to support GPs in managing patients with COVID-19.

The COVID-19 Case Management pathway provides detailed guidance on how to assess for disease severity and risk factors for deterioration, how and when to escalate care, what to advise patients about medication management, and ongoing monitoring recommendations.

Common concerns for low-risk patients are covered by the COVID-19 Care of Low Risk Self-care Patients pathway, including suggestions for how to triage phone calls from COVID-19 positive patients, advice for household contacts and options for after-hours support.

In the case of Emily, because of her pregnancy, referral to the LHD COVID-19 care service for closer monitoring is indicated. Details for how to refer to these services, and contact information for advice is available on the COVID-19 Referrals page.

The COVID-19 Isolation Support pathway lists phone numbers to access support for patients in isolation. For Emily, the first port of call should be the NSW Health Isolation Support Line (1800 943 553) which can link to statewide processes to deliver grocery packages for eligible patients. Mental health, domestic and family violence, housing and financial supports are also listed on the page.

Other helpful HealthPathways include:

All COVID-19 HealthPathways for our region can be accessed here, using the following login details:
Username – manchealth
Password – conn3ct3d

Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

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