The line is staffed by mental health professionals with specialist training in eating disorders. The line provides referrals to professionals and services, counselling support, information, resources and online support programs for people experiencing eating disorders as well as their carers. The helpline also provides information and referral pathways for clinicians.
Services are provided by phone, webchat or email and are open 8 am – midnight (AEST), seven days a week.
The helpline is not a crisis line and cannot provide medical help.
For immediate 24/7 mental health support contact:
- Mental Health Access Line 1800 011 511
- Lifeline 13 11 14
- Beyond Blue 1300 224 636
- NewAccess (developed by Beyond Blue) 1300 224 636
- Kids Helpline (for children under 12 years) 1800 551 800
- headspace (for young adults aged 12 – 25) 1800 650 890
In an emergency call 000 or go to your nearest hospital emergency department.