Updated NSW Ambulance Authorised Care Plans HealthPathway

An updated Mid and North Coast HealthPathway is now available for NSW Ambulance Authorised Care Plans.

The pathway aims to guide clinicians to best assist patients with chronic or life-limiting illnesses and who prefer to be treated at home if possible. It outlines how paramedics may provide care that is outside their usual protocols when a patient has completed a NSW Ambulance Authorised Care Plan with their GP.

Included is information and advice about establishing a NSW Ambulance Authorised Care Plan, along with eligibility criteria, documentation and endorsement requirements. Forms for the care plans are available on the HealthPathway from NSW Ambulance. This information can also be found on the Advance Care Planning HealthPathway.

HealthPathways Clinical Editor Dr Hilton Koppe said the care plans help prevent avoidable transfers to hospital.

‘If the wish of the person and their family is for the person to be cared for at home, the care plan will support that and, if an ambulance is called, make it easier for paramedics to act to best follow the patient’s wishes,’ Dr Koppe said.

‘It gives the paramedics an opportunity to institute some treatments they may not otherwise be able to do to help keep the patient at home.’

There are two broad categories of care plans. The first covers general patients and the second is for people needing palliative care, including those with dementia.

Dr Koppe highlighted the importance of the patient, a carer or family member retaining a copy of the care plan in a safe and easily accessible location.

‘The paramedics who attend will know a plan is in place but won’t have access to the actual plan,’ he said. ‘Paramedics will currently only accept NSW Ambulance Authorised Care Plans, not any other.’

Once completed, the care plan can be emailed to NSW Ambulance at [email protected] or faxed to NSW Ambulance on (02) 9320 7380.

For more info, email [email protected] or phone (02) 9779 3801.

For a list of all localised pathways see:

Mid and North Coast Localised Pathways

Username: manchealth
Password: conn3ct3d

For further information about HealthPathways, email [email protected] or [email protected].

Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.