03

Jun
2024

Mental health service boost in Coffs Harbour with opening of Medicare Mental Health Centre

Communities in and around Coffs Harbour will soon benefit from increased mental health support with the opening of a Medicare Mental Health Centre in late June.

Healthy North Coast, who delivers the North Coast Primary Health Network program on behalf of the Australian Government, today announced the successful service provider that will run the new Medicare Mental Health Centre.

Following a competitive tender process, Healthy North Coast has contracted local not-for-profit organisation Open Minds as the centre provider, bringing proven expertise in operating similar centres in our region.

Monika Wheeler, CEO of Healthy North Coast, said, “It is estimated that 43% of Australians will experience mental health distress at some point in their lives. It is vitally important we have a range of mental health services that are easily accessed in times of need.”

“Coffs Harbour residents will be able to visit the new Medicare Mental Health Centre via walk-in, with no appointments or referrals necessary, and free of charge.

“Our Lismore Centre, also run by Open Minds, opened in 2022 and has delivered over 9,000 sessions and supported more than 1,000 people. We’re confident that the Coffs Harbour Centre will be a welcome addition for residents looking for a tailored experience and connection to the right support for them and their circumstances, which are different for everyone,” said Ms Wheeler.

Rik Barker, General Manager of Integrated Mental Health Services (NSW) at Open Minds, also welcomed the announcement:

“We look forward to opening the doors in Coffs and delivering a quality mental health service, improving the wellbeing of people on the Mid North Coast.”

The Coffs Harbour Medicare Mental Health Centre will be staffed by mental health and allied health professionals who will be available for visitors, depending on their level of need. There will also be access to a Social and Emotional Wellbeing Worker for Aboriginal and Torres Strait Islander clients, delivered in partnership with Galambila Aboriginal Health Service.

“The new Centre announcement has been met with enthusiasm by local communities who will benefit from the free, drop-in style model of care. Co-located with the Coffs Harbour Neighbourhood Centre, it will be a welcoming space for people to visit,” explained Ms Wheeler.

“If you’re not able to visit the Centre in person, I would encourage people to call the free Head to Health 1800 595 212 service. Specialist staff can help assess your needs and connect you to care over the phone. This is also a great option for people seeking support, and I encourage our communities to spread the word about these much-needed support services.”

Additional info:

  • The Coffs Harbour Medicare Mental Health Centre will be co-located with the Coffs Harbour Neighbourhood Centre, located in Block B of the Community Village, 22 Earl Street, Coffs Harbour.
  • Initial hours of operation will be 8am to 6pm Monday to Friday, with provisions in place for targeted/appointment-based services for up to 4 hours on Saturdays.
  • Medicare Mental Health Centres are not crisis or emergency services. For urgent support, call Lifeline on 13 11 14 or the Mental Health Access Line on 1800 011 511. If you need immediate help or are at risk of harm to yourself or others, call 000 now.

 

About Open Minds:
With over 100 years of experience, Open Minds works to enhance mental health and wellbeing by delivering a range of tailored options and core supports focused on the individual needs of each person. They believe that every individual deserves personalised support in the areas of mental health and disability.

 

About Healthy North Coast:
Healthy North Coast is an independent, not-for-profit organisation proudly delivering the PHN program in North Coast NSW. They are committed to improving the health of their communities through quality primary health care. The PHN program is an Australian Government initiative.

Contact for media enquiries

Sam Brunning

Phone: 0439 968 437

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Our regional partners

  • Local Health District partners in our footprint: Mid North Coast Local Health District (MNCLHD) & Northern New South Wales Local Health District (NNSWLHD)
  • Aboriginal Medical Services (AMS)
  • The Royal Australian College of General Practitioners (RACGP)
  • Australian College of Rural and Remote Medicine (ACRRM)
  • Rural Doctors Network (RDN)
  • Rural Clinical Schools & Regional Training Hubs
  • General Practitioners
  • Registrars and International Medical Graduates
  • North Coast Allied Health Association (NCAHA)
  • Local Councils
    Pharmaceutical Society of Australia (PSA)
  • Universities including: Charles Sturt University (CSU), University of New South Wales (UNSW), Southern Cross University (SCU)

Aged Care Disaster Management Planning

Strategic Priority Area: One team

North Coast is identified as the region most likely to be impacted by climate change in Australia and also forecasted greatest growth in those 65+.

Healthy North Coast takes a lead role in ensuring the older population and the sector that supports them are prepared for, can respond to and recover from disasters and other emergencies.

We have led eight regional disaster management capacity building workshops, bringing together SES, community organisations and the aged care sector.

We have also developed disaster preparedness tip sheets for both residential and community aged care providers.

Voluntary Assisted Dying

Strategic Priority Area: One team

In May 2022, the NSW Parliament passed the Voluntary Assisted Dying Act 2022. Effective from Tuesday, 28 November 2023, eligible people have the choice to access voluntary assisted dying. 

Healthy North Coast has developed a webpage for both health professionals and consumers, with links to available information and resources.

Living with Dementia resources

Strategic Priority Area: No one is left behind

Healthy North Coast has worked with people living with dementia, their families and local service providers to develop an information booklet that will help them connect with local and national supports along their journey.

The booklet includes commonly asked questions for people to ask their GP and/or specialist.

The resource is available in digital and printed copies, with more than 5,000 distributed across the region. An e-version is available to clinicians via the Dementia and Cognitive Impairment HealthPathway.

Deteriorating Resident Triage Tool Pilot

Strategic Priority Area: One team

The Deteriorating Resident Response Tool (DRRT) has been developed to guide RN’s in Residential Aged Care homes (RACHs) to better understand, anticipate and make clinical decisions responding to the deteriorating health of residents.

The objective of the DRRT is to give RACH staff clear information to triage and provide appropriate care for a range of residents’ health conditions, and, in turn, prevent unnecessary presentations to ED.

The tool has been designed together with a specialist geriatrician, consulting with stakeholders such as Residential Aged Care Managers, NSW Ambulance, GPs, and experts from Mid and North Coast LHDs.

The pilot commences in March with four participating RACHs. Evaluation measures will include effectiveness in building RN confidence and reported reduction in unnecessary hospitalisations. Findings will inform a future planned, region-wide implementation.

North Coast Care Finders Program

Strategic Priority Area: No one is left behind

The Care Finders program is a free region-wide service to support vulnerable older people who have no-one else to help them, to learn about, apply for and set up support services.

Care finders can help people understand what aged care services are available, set up an assessment, and find and choose services. They also help people with access to other supports in the community, both accessing services for the first time and changing or finding new services and supports.

On the North Coast, Healthy North Coast has commissioned four organisations to provide this important service: EACH, Carexcell, Lifetime Connect and Footprints.

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Psychological services in residential aged care homes

Strategic Priority Area: Improving Lives Now

Healthy North Coast commissions two service providers to deliver psychological therapies and supports for older people with, or at risk of developing, a mental illness and who are living in residential aged care homes (RACHs).

The aim of the program is to both provide direct support to residents and their families and carers, as well as upskill the RACH workforce to respond to the needs of residents presenting with mental health concerns.

Social prescribing (Healthy Me Healthy Community)

Strategic Priority Area: Securing a Healthier Future

Delivered by Feros Care, the Healthy Me, Healthy Community program aims to build individual and community connections to reduce loneliness and improve wellbeing in Port Macquarie.

The program helps people to connect with community, activities, supports and services that address their broader social determinants of health, as an alternative or supplement to a clinical approach.

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Digital Health in Residential Aged Care

Strategic Priority Area: Improving Lives Now

Timely access to primary health care professionals, whether through face-to-face consultation or telehealth, is recognised as an issue for many Residential Aged Care Homes (RACHs), that in some cases can lead to potentially preventable hospitalisations. RACHs require adequate telehealth facilities to support access to virtual consultations for their residents.

Project goals

  • Assist participating RACHs to have appropriate telehealth facilities and equipment to enable their residents to virtually consult when needed with their primary health care professionals, specialists and other clinicians. 
  • Provide training to participating RACH staff to support them to have the capabilities to assist their residents in accessing virtual consultation services.
  • Encourage increased use of My Health Record by RACHs, to improve the availability and secure transfer of resident’s health care information between RACHs, primary care and acute care settings.
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Greater Choice at Home Palliative Care Program

Strategic Priority Area: Improving Lives Now

Aims to provide people who have life limiting conditions the opportunity to exercise choice and receive high quality care at home, harnessing improved and better coordinated supports and services that meet their individual needs.

Program objectives:

  • Improve access to palliative care at home and support end-of-life care systems and services (in primary health care and community care)
  • To enable the right care at the right time and in the right place (to reduce unnecessary hospitalisation)
  • Generate and use data to support continuous improvement of services across sectors
  • Use available technologies to support flexible and responsive palliative care at home, including in the after-hours.

These objectives will contribute to achieving the following intended overarching outcomes of:

  • Improved capacity and responsiveness of services to meet local needs and priorities
  • Improved patient access to quality palliative care services in the home
  • Improved coordination of care for patients across health care providers and integration of palliative care services in their region.

Education & training funding elibility

Funding is open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.

Workforce Locum support and R&R funding criteria

  • Available to primary care services in disaster impacted communities within the Healthy North Coast footprint.
  • Available to support short-term workforce coverage, allowing clinicians to rest and recover.
  • Workforce-support funding in total is capped for each site, over a 12-month period:
    • $10k for GPs and/or
    • $5K for nursing and/or
    • $5k administration support and/or
    • $5K allied/pharmacy and other.
  • Funding is not to be used to fill gaps in staffing that have not been able to recruit to and not to replace existing staff.
  • Healthy North Coast will assess requirements and approve available funding directly with the service requesting support.
  • Priority will be given to sites that have immediate, short-term workforce support needs.
  • Requests will be reviewed and supported on a case-by-case basis.
  • Program funding administered via RCTI Agreement (Recipient Created Tax Invoice) to be paid monthly, or on completion of the placement (whichever comes first).
  • Practices will be required to complete a request for payment form monthly, or on completion of the placement (whichever occurs first).

Wellbeing Flexible Funding Criteria & Eligibility

  • Open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.
  • Activity must be purposeful, with the aim of increasing the wellbeing of your team.
  • Requests will be assessed on a case-by-case basis, with funding allocated based on team size.*
  • Following approval by Healthy North Coast, funding will be administered via RCTI Agreement (Recipient Created Tax Invoice) upon providing proof of expenses.
  • Funding cannot be used for the purchase of alcohol, or any other goods or services where the vendor cannot quote their Australian Business Number.
  • Planned activities must occur prior to 30th June 2024.
  • Funding will not be available for retrospective activities.
*Team Size
(Total staff and contractors)
Funding Available
Small (1-5)$500-$1500
Medium (6-20)$1500-$4000
Large (>20)$4000-$5000