Practice Support Officer – Kempsey

Samaritans is a not-for-profit organisation who for over 30 years has been offering support to those in need.

About this role

• Full-time (76 hours per fortnight) 8.45am – 5.15 pm
• Aboriginal identified

This position will be responsible for the efficient operation of the headspace Kempsey ‘front end’ reception and primary care GP practice of the headspace Kempsey centre. This diverse role is accountable for a variety of tasks including: acting as the initial contact point for clients, providing medical practice support, managing financial and general administration.

Working on the front reception, the PSO will be the first point of contact for a range of young people 12- 25 years, including those who may be experiencing mental health problems. Other tasks include organising appointments, engaging and liaising with GPs and Allied Health Professionals, collection of client Minimum Data Set (MDS) through iPads, monitoring and recording vaccine fridge temperatures twice daily, liaising with Medicare, IT contractors and processing online MBS billings, data entry and performing various administrative duties.

Essential criteria

1. High level of computer literacy and the use of appointment software and databases.
2. Excellent computer skills (MS Word, Access, PowerPoint, Excel, internet, email, publishing and appointment software).
3. Demonstrated understanding and commitment to confidentiality principles.
4. Demonstrated excellent interpersonal and communication skills.
5. High level of organisational skills, with the ability to prioritise work, multi-task, meet deadlines and respond to requests at short notice.
6. Demonstrated ability to function within a demanding and high-volume workplace with a strong attention to detail.
7. Demonstrated ability to be proactive, and display commitment to quality improvement/customer service.
8. Demonstrated ability to respond to difficult and/or stressful situations in a calm, sensitive and professional manner.
9. Sound knowledge of medical software, the Medicare system and processing of online Medicare payments.
10. Applicants must be Aboriginal and/or Torres Strait Islander (Samaritans considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s14 of the Anti-discrimination Act 1977 (NSW))

Desirable criteria

1. Prior experience engaging with, and acting as a first point of contact for, young people with some level of mental health/well-being risk in a medical/health setting.
2. Experience in the coordination of a practice and supporting GPs and/or Private Allied Health Providers, within a medical practice setting.
3. Demonstrated experience in liaising with a variety of internal and external providers in the health and human services sector.

The benefits

Our team are the heart of what we do here at Samaritans. As part of the Samaritans team, you have access to the following great benefits:

• Attractive salary packaging options.
• Fitness Passport corporate gym membership.
• Career and development opportunities within the wider organisation.
• Payroll giving program.
• The opportunity to work with an innovative, collaborative team environment with a group of inspiring people that are passionate about social justice and advocacy.

Please include a short cover letter and tell us why you think you would be a great fit for our team.

APPLY NOW: Administration Officer – Aboriginal Identified Job in Port Macquarie & Mid North Coast – SEEK

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.

You must have the right to live and work in Australia.
No agencies or third party applications please.