Practice Manager – Prema House Medical Centre
PREMA HOUSE MEDICAL CENTRE is a general practice established in 1996. Since that time, we have been proudly serving the population of Lismore and surrounding areas. We aim to provide quality care in a relaxed medical setting with special emphasis on holistic and preventative medicine. Our team is committed to promoting health, wellbeing and disease prevention. Our team is dynamic, energetic and has a common purpose in giving our patients exceptional service. We have two sites located in Lismore and Southern Cross University
We are looking for an energetic, enthusiastic and warm person who is entrepreneurial minded, understands the General Practice arena, has great communication skills both written and spoken, is emotionally intelligent and loves working with teams to take on the Practice Management role at our practice. Someone who will be the face of our business, giving excellent patient service continuously, works well and exceeds our patients’ expectations.
You will be the contact point with doctors, patients, and team members to create a working environment of trust, respect, and collaboration. It will be important to carry a high value for respect, be competent and trustworthy, committed and caring, very well organised and establish a great working and personal relationships with the team and patients.
Ultimately, you should lead by setting a good example and engage with the team to achieve goals.
The Practice Management position is a:
- Part-time/ Full-time position with hands-on reception duties as and when needed as is typical of a Practice our size
- Salary in line with candidates’ experience
Successful applicants must:
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Have outstanding leadership and team building skills
- Have Business Planning skills
- Have and understand Financial Management
- Implement a system to support quality care in the practice
- Knowledge of the relevant legislation
- Delegate tasks and set deadlines
- Maintain accreditation within the health care practice
- Responding to telephone calls and emails efficiently
- Maintaining high team and office energy
- Oversee day-to-day operation
- Be proactive in problem-solving
- Create update reports to Owners/ Directors
- Monitor team performance and report on metrics
- Maintaining records, including checking accounts and invoices
- Motivate team and support members
- Strong communication and interpersonal skills
- Oversee training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognise high performance and reward accomplishments
- Encourage creativity and input from team members
Requirements
- Proven work experience as a Practice Manager in a Medical Practice
- Experience of at least 2 years as a Practice Manager
- Excellent communication and leadership skills
- Organisational and time-management skills
- Decision-making skills
- Knowledge of office management
- Critical thinker and problem-solving skills
- Team player
- Patient-centric
- Experience with using practice management software ie Best Practice, Medical Director or similar
- Excellent knowledge of MS Office (especially Excel and Word)
Duties will consist of:
- Ensure all staff maintain patient and practice confidentiality always.
- Coordinate staff employment and scheduling staff and doctors’ rosters.
- Approve annual leave and long service leave.
- Ensure an adequate ratio of support staff is rostered for the number of doctors consulting at each session.
- Development and review of organisation systems to maximise productivity in the workplace.
- Determine position definition, task types, assign and designate task types as appropriate as per the needs of the practice.
- Staff training as appropriate and performance reviews of support staff.
- Continuous review and building of a good and healthy operating environment and culture of the practice.
- Ensure the computer database of all fees is kept updated in keeping with Medicare, Veterans Affairs, Work cover, Insurance reports amounts.
- Development & maintenance of systems of accounting of all monies earned (gap payments, Medicare, Veteran Affairs, reports, PIP, SIP, registrar payments) by the practice and expended by the practice.
- Collection of debt – check the status of held accounts, and monitor the ageing of debtors, ensure all accounts get paid especially Work cover, solicitor, and insurance company accounts.
- Prepare payroll for all practice staff.
- Develop and maintain an asset register.
- Schedule and ensure routine and non-routine maintenance of the assets of the practice.
- Advise on purchases and replacement of equipment and repairs.
- Ensure consumables are kept stocked and purchased.
- Ensure the practice building, rooms and surrounds are clean, tidy, and accessible to all.
- Ensure the practice building and work spaces are conducive to a safe and practical work environment.
- Timely and thorough completion of accreditation of Practice
- Maintain knowledge of and a commitment to Quality Improvement, Risk Management, and the accreditation process.
- Maintain knowledge of and comply with government legislation and regulation, contractual obligations of the practice and any relevant industrial award.
- Maintain knowledge of impending changes to the political, economic, legislative, and physical environments of the practice and develop appropriate strategies for change.
- With input from Principals & staff develop and maintain appropriate Practices and Procedures for the business.
- Business development strategies for change and growth.
- Public relations and marketing.
- Negotiate with outside suppliers of goods and services.
- Attend and participate in relevant courses, workshops, lectures, and conferences.
- Show flexibility, creditability, commitment, enthusiasm and caring to staff, clients, and the practice.
- Facilitate regular practice meetings.
If you are interested in this position or require further information, please email your questions or resume to john.c@medacct.com.au
