A diverse role with an array of challenges and satisfaction for the right person, perfect for a proven leader with plenty of energy and can do attitude.
TMC Medical comprises two locations; Toormina and Sawtell Medical Centres provide high quality, comprehensive medical care to the people in the Coffs Harbour and Mid North Coast Region.
We are looking to recruit an office manager for 4 days a week, to work across our two practices. The role is a management position reporting directly to the practice manager, and working closely with reception, nurses and our GP’s. You will have the opportunity to manage a variety of tasks and customer demands. You will be responsible for leading, managing and maintaining efficient day-to-day operations of the practice, particularly in the absence of the practice manager.
To succeed in this role, you have a background in General Practice, are someone with strong leadership skills, experience in quality compliance, as well as the ability to motivate and enthuse your team. You maintain a big picture view, while demonstrating insight into operational efficiencies and best practice, understanding and supporting the experience of patients and staff alike.
The key responsibilities include:
- Supervise, train, and evaluate administrative staff.
- Develop and implements office policies and procedures.
- Work with the practice manager to hire and onboard new administrative staff.
- Ensures that customer service standards are met.
- Work with Finance to complete payroll on a rotating roster
- Financial oversight, including billing and coding, reporting and planning for annual financial plans.
- Collaborates with nurses, doctors, and executives.
- Works with executives to set goals, objectives and budgets.
- Maintaining corporate and clinical quality compliance for improvement of customer service, benchmarking and continuous service improvement.
This is an exciting role, presenting an array of challenges and satisfaction for the right person. You will assist the practice manager to drive and lead the strategic direction and growth of the organisation. The team will appreciate your leadership and guidance, as well as your energy, insight and can-do approach to all aspects of the business.
Essential criteria:
- Experience in general practice and medical centre management
- Leadership and team building experience
- Knowledge of the Medicare system
- Experience in business management, strategy and budgets are desirable
- Experience in payroll or willingness to learn
- Understanding of Employment Awards
- Demonstrated high level of knowledge with Xero accounting software
To apply please email lward@toorminamedical.com.au
