Plan and prepare stand-by capacity for COVID-19 vaccination in general practice

Participating North Coast general practices will deliver Phases 1B, 2A and 2B  of the national COVID-19 vaccine rollout strategy.

Information and arrangements around the delivery of COVID-19 vaccinations in general practice are rapidly emerging and changing, as this vaccination effort differs to routine or seasonal vaccination in other years.

This vaccination effort differs to previous experience due to the:

  • sheer scale of the effort, the number of people to be immunised
  • rolling vaccine supply and distribution, and
  • phased access for patients in order of priority.

This page assists you to plan and prepare stand-by capacity for vaccine delivery that you can action as vaccines become available.

Note:All COVID-19 vaccinators and clinical supervisors must complete all of the modules in theAustralian Government Department of Health Vaccination Training Program.Non-clinical and administration staff can complete the non-clinical modules.

The Department of Health has established the National Vaccine Operations Centre (VOC). The VOC is the central contact point, including all cold chain breach reporting. The VOC hours of operation are between 7am and 10pm (AEST). Phone 1800 318 208.


The challenge for general practice with COVID-19 vaccinations is to develop and maintain a workflow (see example flowchart) that will:

Read HealthPathways pages on Preparing for COVID-19 Vaccination and COVID-19 Vaccination Procedure and visit the Healthy North Coast COVID-19 Information for Health Professionals for more information.


What's Involved

Kim Poyner of Medicoach and Riwka Hagen of Medical Business Services have prepared eight video vignettes below on Planning and Preparing for COVID-19 vaccine rollout.  See this one-page summary of planning and preparation considerations.

1. Prepare your Infrastructure – physical space and supporting systems such as IT (6:22)

  • Socially distanced areas: waiting, post-vaccine observation and adverse events
  • Fridge preparation: see also QI activity Improve Cold Chain Management of Vaccines
  • IT preparation: myHealth records, online booking systems

2. Review staffing requirements and availability (7:14)

  • Maximise or increase staff capacity if needed
  • Mock scenario planning
  • First aid training
  • Communication
  • Staff vaccination

3. Plan workflow and financial management (4:59)

  • Maintaining regular business: acute appointments, CDM, cancer screening
  • Assessing financial expectations and viability
  • Vaccination budget tool
  • Stocking consumables

4. Review patient needs  (5:31)

5. Break down tasks for pre-vaccination (6:18)

6. Plan your workflow at vaccination (3:10)

  • Meet and greet
  • Infection prevention
  • AIR
  • Billing

7. Breakdown tasks for post-vaccination (4:33)

  • Managing 15 and 30 minute observation groups
  • Managing adverse events
  • Second dose booking
  • Deactivate temporary patients in CIS

8. Use this patient engagement to innovate (3:33)

  • What else can you integrate to be of high value for the patient?
  • Where is the biggest need in our community?
  • Promote health services, wellbeing and think broadly
Contact for more information
Contact your local Primary Health Coordinator for more information, see contact details below.

Coordinator Contacts

Our organisation highly values our front-line partners in general practice, allied health, the Local Health Districts, as well as the wider health, mental health, and social service sectors.

The first point of contact for partner organisations and professionals seeking to improve joint health outcomes in the North Coast is the regional Primary Care Coordinators listed below.

Aboriginal health is a key priority for our organisation. We are committed to improving health outcomes and equitable outcomes across our region.

We have a dedicated Aboriginal Health Team to ensure Aboriginal health priorities across the North Coast are led by and identified in consultation with the Aboriginal Community Controlled sector (ACCS), Aboriginal people and communities.

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Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

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