Plan and prepare stand-by capacity for COVID-19 vaccination in general practice

Participating North Coast general practices will deliver Phases 1B, 2A and 2B  of the national COVID-19 vaccine rollout strategy.

Information and arrangements around the delivery of COVID-19 vaccinations in general practice are rapidly emerging and changing, as this vaccination effort differs to routine or seasonal vaccination in other years.

This vaccination effort differs to previous experience due to the:

  • sheer scale of the effort, the number of people to be immunised
  • rolling vaccine supply and distribution, and
  • phased access for patients in order of priority.

This page assists you to plan and prepare stand-by capacity for vaccine delivery that you can action as vaccines become available.

Note:All COVID-19 vaccinators and clinical supervisors must complete all of the modules in theAustralian Government Department of Health Vaccination Training Program.Non-clinical and administration staff can complete the non-clinical modules.

The Department of Health has established the National Vaccine Operations Centre (VOC). The VOC is the central contact point, including all cold chain breach reporting. The VOC hours of operation are between 7am and 10pm (AEST). Phone 1800 318 208.

Overview

The challenge for general practice with COVID-19 vaccinations is to develop and maintain a workflow (see example flowchart) that will:

Read HealthPathways pages on Preparing for COVID-19 Vaccination and COVID-19 Vaccination Procedure and visit the Healthy North Coast COVID-19 Information for Health Professionals for more information.

 

What's Involved

Kim Poyner of Medicoach and Riwka Hagen of Medical Business Services have prepared eight video vignettes below on Planning and Preparing for COVID-19 vaccine rollout.  See this one-page summary of planning and preparation considerations.

1. Prepare your Infrastructure – physical space and supporting systems such as IT (6:22)

  • Socially distanced areas: waiting, post-vaccine observation and adverse events
  • Fridge preparation: see also QI activity Improve Cold Chain Management of Vaccines
  • IT preparation: myHealth records, online booking systems

2. Review staffing requirements and availability (7:14)

  • Maximise or increase staff capacity if needed
  • Mock scenario planning
  • First aid training
  • Communication
  • Staff vaccination

3. Plan workflow and financial management (4:59)

  • Maintaining regular business: acute appointments, CDM, cancer screening
  • Assessing financial expectations and viability
  • Vaccination budget tool
  • Stocking consumables

4. Review patient needs  (5:31)

5. Break down tasks for pre-vaccination (6:18)

6. Plan your workflow at vaccination (3:10)

  • Meet and greet
  • Infection prevention
  • AIR
  • Billing

7. Breakdown tasks for post-vaccination (4:33)

  • Managing 15 and 30 minute observation groups
  • Managing adverse events
  • Second dose booking
  • Deactivate temporary patients in CIS

8. Use this patient engagement to innovate (3:33)

  • What else can you integrate to be of high value for the patient?
  • Where is the biggest need in our community?
  • Promote health services, wellbeing and think broadly
Contact for more information
Contact your local Primary Health Coordinator for more information, see contact details below.

Coordinator Contacts

Our organisation highly values our front-line partners in general practice, allied health, the Local Health Districts, as well as the wider health, mental health, and social service sectors.

The first point of contact for partner organisations and professionals seeking to improve joint health outcomes in the North Coast is the regional Primary Care Coordinators listed below.

Aboriginal health is a key priority for our organisation. We are committed to improving health outcomes and equitable outcomes across our region.

We have a dedicated Aboriginal Health Team to ensure Aboriginal health priorities across the North Coast are led by and identified in consultation with the Aboriginal Community Controlled sector (ACCS), Aboriginal people and communities.

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Frequently Asked Questions

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