Mid North Coast Seasonal Demand

Key clinical leaders from MNC primary and secondary sectors, supported by executives and staff within the Mid North Coast Local Health District and North Coast Primary Health Network, met in 2017 to discuss how best to manage the winter peak influenza and summer peak tourist demand placed on our region’s health services.

The range of activities agreed are now collectively known as ‘Seasonal Demand’ which has the common aim to better support people who are likely to have unplanned or avoidable hospitalisations. In 2018 both sectors are working to prevent winter exacerbations and identify common approaches that we can use throughout the year.

Key outcomes we hope this work will assist with include:

  • Improved health outcomes and patient experiences through more patient centric approaches or sharing information that increases clinical capacity and job satisfaction.
  • A reduction in the number of unplanned admissions to our Mid North Coast hospitals.
  • An improvement in the coordination of care between our primary and acute care teams.

Seasonal Demand consists of a number of activities, including:

A key principle agreed was to see individual patients as partners in managing their health and to ensure they obtain, process, and understand the various health care options or messages appropriate to their situation in support with their trusted GP, specialist, or allied health professional.

This is being launched in stages throughout winter 2018 and will implement a population-wide campaign to address infectious respiratory conditions and winter self-care.

As part of promoting proactive management of healthcare, there is a campaign to encourage the community to have a regular GP and to ensure that hospital and other providers are notified of who each patient’s GP is.

This offers targeted funding and support to interested general practices to facilitate a planned and proactive management of high intensity patients and reduce their likelihood of unplanned hospitalisation over winter 2018.

Key outcomes from this activity have been summarised in the Evaluation Report and Summary.

This includes Digital Health (My Health Record) and local initiatives that assist us to communicate better and jointly coordinate care for common patients moving from one provider safely to the care of another.

A revamp of the Green Card and GP Appointment processes in Hastings Macleay will help to provide clear guidance for patients and practices on when a GP appointment is needed and facilitate patients receiving the relevant care after a hospital admission.

An initiative that is working to improve information regarding referrals between services in the community in order to streamline processes.

Seasonal demand activities will also leverage off of NSW Ministry of Health initiatives such as ‘Leading Better Value Care’ which aims to better organise care and impact health outcomes and the experiences of patients, and identify opportunities to increase the return on current NSW Health investments.

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

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