Health Literacy

Health Literacy is about people being able to access, understand and act on health information and services.  Watch The ‘What Is Health Literacy?’ Video Here inlinetext

The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.

Research tells us that by improving the way we communicate, we can help people to:

The pieces of the Health Literacy puzzle

  • The places where health care is provided:
    This includes making sure places are easy to find and get to, and that once you arrive it is clear where you need to go.
  • The people who provide health care:
    This includes all staff at a health service, like doctors and nurses, allied health and even the people who greet you at the front desk.
  • Health information that makes sense:
    This includes any written information, like brochures and fact sheets, posters, websites and letters.

New! The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.


Learn skills and strategies for health services and health professionals to communicate effectively, including:

  • Writing Consumer Friendly Health Information
  • Using Plain Language
  • Using Teach-Back to confirm understanding
  • Checking the health literacy of your organisation
  • Plan and implement a Health Literacy Improvement Project
  • Health Literacy for Accreditation and Professional Development
Click here to contact the Health Literacy Team to book a workshop.

New! The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.

Health Literacy Website

This website was designed to support the Health Literacy project by providing information, resources and links for health professionals and community members to:

  • Learn about health literacy
  • Learn strategies to improve health literacy. These strategies can differ depending on whether you are a health professional or a community member.
  • Health professionals can register to create health literate health information (like brochures and fact sheets). There is also a library of health literate health information that others have developed.

Click here to download the Health Literacy Framework.


NNSW Health Literacy is a project being delivered in partnership with our integrated care team. Click here to find out more about integrated care.

For more integrated care programs and projects, click here.

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.