Healthy North Coast has commissioned a new service, North Coast Health Connect, to provide 24/7 nurse triage and navigation of our local healthcare system. The service is now available across the North Coast of NSW.
North Coast Health Connect is provided in partnership with Amplar Health and will assist the primary care network to manage demand by:
General practices will play an important role in the model of care and are invited to be part of the triage network.
North Coast Health Connect was commissioned through the Primary Care Access Project after a collaborative period of data analysis and codesign.
Health consumers can contact the triage service by phone call or web chat 24/7, where a registered nurse will triage the presenting problem. Triage outcomes include:
The appointment booking service is supported by a customised digital interface that can only be accessed by the triage nurse (not open to the public). Click here for more information on the digitally integrated booking system.
North Coast Health Connect will be evaluated over five years by The George Institute.
Click here to view the North Coast Health Connect — Participating General Practice and Pharmacy Services map.
Selected general practices will receive triaged consumers from North Coast Health Connect via a digitally integrated booking system.
See here for more information about how consumers are triaged to general practice.
To be considered as a NCHC participating practice, the practice must commit to the following requirements:
If selected, NCHC participating practices will receive financial support to manage this system change and provide access to urgent same day appointments in general practice.
North Coast Health Connect will be rolled out progressively as follows:
Expressions of interest are currently closed. Please contact your Primary Health Coordinator for more information. See contact information below.