Primary Care Access
Healthy North Coast has commissioned a number of new services to improve access to primary care for the whole region: Local GP Access Program, Medicare Urgent Care Clinics, and Strengthening Medicare Reforms.
The program is being trialled across the North Coast to improve access to same-day, unplanned care.
Urgent Care Clinic provides bulk-billed, walk-in medical services for urgent, non life-threatening conditions.Â
With significant reforms planned for Medicare, a comprehensive package of improved healthcare measures.
Insights and evalution
The purpose of the insights reports is to provide early insights during implementation of the Primary
Care Access project (PCA) and to inform continuous quality improvement (CQI) activities, and PCA
service development.
The reports will provide reflections on implementation, trends and early outcomes which will be
drawn from available program and service monitoring data and evaluation data. Refer to the PCA
Evaluation plan for an overview of proposed evaluation data sources.
Each insight report will have a key focus topic, which is determined in consultation with HNC PCA
and The George Institute for Global Health (TGI). The reports will also identify areas for future
inquiry and suggest recommendations for program implementation and evaluation going forward.
Insights report - Primary Care Access Evaluation
November 2023 – Report 3
Independent evaluation of the Primary Care Access Program is being conducted by The George Institute of Global Health.
Patient Experience of the Primary Care Access Project - Early Findings
Insights – Report 4
Independent evaluation of the Primary Care Access Program is being conducted by The George Institute of Global Health.
Solutions Co-design
Service solutions co-design (November 2021 – February 2022)
In late 2021 and early 2022, consumers, experts, service providers and local stakeholders participated in a range of co-design workshops to explore new and innovative approaches to accessing primary care.
Workshop facilitators Social Ventures Australia synthesised the co-design sessions:
- Synthesis of sessions 1 and 2Â (PDF, 1 MB)
- Synthesis of session 3Â (PDF, 322 KB)
- Combined synthesis of sessions 1, 2 and 3Â (PDF, 387 KB)
- Synthesis of session 4 including feedback from consumer testing session 3(a) Kempsey (PDF, 615 KB)
North Coast Health Connect commenced rollout in December 2022, with full region coverage in 2023.Â
Case for Change
Analyses health system utilisation and shows concerning trends across the Healthy North Coast region.Â
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Hear what young people had to say to our social researchers about their experience accessing and using primary care.Â
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Further region wide reportsÂ
