14

Aug
2019

Local Young People Help Design New Mental Health Service

Pictured: David Boutkan, Executive Director The Family Centre; Julie Sturgess, Chief Executive NCPHN; and Noni Hopkins, Manager – Mental Health Integration from North Coast Primary Health Network.

North Coast PHN (NCPHN) has announced over $725,000 of federal funding for new mental health services designed for young people within the Byron and Ballina local government areas (LGAs).

NCPHN is best known for working with local communities to address identified health service gaps through the design and funding of new local health services. Earlier this year, NCPHN held discussions with Northern NSW Local Health District, Byron Shire Council, staff from community-based and non-government organisations, as well as over 40 young people through the Byron Bay Youth Activity Centre. Young people were able to share their concerns about accessing locally based youth-specific mental health services, identifying issues with distance from existing services and reporting key insights for what they wanted from a future model of care.

After completing an open tender process and a review of proposed evidence-based solutions, NCPHN is pleased to announce a new partnership with The Family Centre. The Family Centre will provide services to young people aged 10-21 in the Ballina and Byron LGAs with the triple aim of:

  • improving mental health outcomes,
  • improving service access, and
  • improving service experience.

NCPHN CEO Julie Sturgess said this was an excellent example of young people being given a voice about their own health needs. Local health service providers then have the opportunity to design their services accordingly to achieve the best health outcomes.

“Young people have the highest rates of mental ill-health across the lifespan and bear a disproportionate share of the burden of disease associated with mental disorder. Yet young peoples’ access to mental health services is the poorest of all age groups.

“The Family Centre has experience and demonstrates particular strengths in being flexible with service accessibility, which is critical to engaging young people and their families in care. This new service will focus on family-inclusive practices, cultural safety and applying existing strategies relating to engaging parents and carers,” said Ms Sturgess.

The Family Centre Executive Director David Boutkan said the organisation is delighted to be partnering with NCPHN to deliver this exciting new program.

“Our service model emphasises the need to work flexibly and in partnership with young people, their families and carers, schools and health services to provide a coordinated continuum of care.

“Our program is designed to assist young people to identify and address their mental health challenges as early as possible to maximises positive health and wellbeing outcomes,” said Mr Boutkan.

Young people accessing the new service will be able to receive non-clinical support as well as clinical treatments where appropriate. The services will be located in places where young people living in the Byron Ballina LGAs are able to easily get to, will be youth-friendly and will incorporate cultural safety, identity and awareness for Aboriginal young people.

The Family Centre will also seek to provide connections for young people to existing social services, particularly in areas such as education, employment and other known social determinants of health.

“This is a great new service for young people in our community,” Federal Member for Page Kevin Hogan said.

“Federal Government funded programs like this, which are tailored to meet the needs of the local community, have better outcomes.”

The new service is planned to commence late September 2019. People interested in learning more can contact The Family Centre on (07) 55248711 or visit: www.thefamilycentre.org.au/contact-us

Contact for media enquiries

Samara Finlayson, NCPHN Media Team

Phone: (02) 6618 5439

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Aged Care Disaster Management Planning

Strategic Priority Area: One team

North Coast is identified as the region most likely to be impacted by climate change in Australia and also forecasted greatest growth in those 65+.

Healthy North Coast takes a lead role in ensuring the older population and the sector that supports them are prepared for, can respond to and recover from disasters and other emergencies.

We have led eight regional disaster management capacity building workshops, bringing together SES, community organisations and the aged care sector.

We have also developed disaster preparedness tip sheets for both residential and community aged care providers.

Voluntary Assisted Dying

Strategic Priority Area: One team

In May 2022, the NSW Parliament passed the Voluntary Assisted Dying Act 2022. Effective from Tuesday, 28 November 2023, eligible people have the choice to access voluntary assisted dying. 

Healthy North Coast has developed a webpage for both health professionals and consumers, with links to available information and resources.

Living with Dementia resources

Strategic Priority Area: No one is left behind

Healthy North Coast has worked with people living with dementia, their families and local service providers to develop an information booklet that will help them connect with local and national supports along their journey.

The booklet includes commonly asked questions for people to ask their GP and/or specialist.

The resource is available in digital and printed copies, with more than 5,000 distributed across the region. An e-version is available to clinicians via the Dementia and Cognitive Impairment HealthPathway.

Deteriorating Resident Triage Tool Pilot

Strategic Priority Area: One team

The Deteriorating Resident Response Tool (DRRT) has been developed to guide RN’s in Residential Aged Care homes (RACHs) to better understand, anticipate and make clinical decisions responding to the deteriorating health of residents.

The objective of the DRRT is to give RACH staff clear information to triage and provide appropriate care for a range of residents’ health conditions, and, in turn, prevent unnecessary presentations to ED.

The tool has been designed together with a specialist geriatrician, consulting with stakeholders such as Residential Aged Care Managers, NSW Ambulance, GPs, and experts from Mid and North Coast LHDs.

The pilot commences in March with four participating RACHs. Evaluation measures will include effectiveness in building RN confidence and reported reduction in unnecessary hospitalisations. Findings will inform a future planned, region-wide implementation.

North Coast Care Finders Program

Strategic Priority Area: No one is left behind

The Care Finders program is a free region-wide service to support vulnerable older people who have no-one else to help them, to learn about, apply for and set up support services.

Care finders can help people understand what aged care services are available, set up an assessment, and find and choose services. They also help people with access to other supports in the community, both accessing services for the first time and changing or finding new services and supports.

On the North Coast, Healthy North Coast has commissioned four organisations to provide this important service: EACH, Carexcell, Lifetime Connect and Footprints.

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Psychological services in residential aged care homes

Strategic Priority Area: Improving Lives Now

Healthy North Coast commissions two service providers to deliver psychological therapies and supports for older people with, or at risk of developing, a mental illness and who are living in residential aged care homes (RACHs).

The aim of the program is to both provide direct support to residents and their families and carers, as well as upskill the RACH workforce to respond to the needs of residents presenting with mental health concerns.

Social prescribing (Healthy Me Healthy Community)

Strategic Priority Area: Securing a Healthier Future

Delivered by Feros Care, the Healthy Me, Healthy Community program aims to build individual and community connections to reduce loneliness and improve wellbeing in Port Macquarie.

The program helps people to connect with community, activities, supports and services that address their broader social determinants of health, as an alternative or supplement to a clinical approach.

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Digital Health in Residential Aged Care

Strategic Priority Area: Improving Lives Now

Timely access to primary health care professionals, whether through face-to-face consultation or telehealth, is recognised as an issue for many Residential Aged Care Homes (RACHs), that in some cases can lead to potentially preventable hospitalisations. RACHs require adequate telehealth facilities to support access to virtual consultations for their residents.

Project goals

  • Assist participating RACHs to have appropriate telehealth facilities and equipment to enable their residents to virtually consult when needed with their primary health care professionals, specialists and other clinicians. 
  • Provide training to participating RACH staff to support them to have the capabilities to assist their residents in accessing virtual consultation services.
  • Encourage increased use of My Health Record by RACHs, to improve the availability and secure transfer of resident’s health care information between RACHs, primary care and acute care settings.
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Greater Choice at Home Palliative Care Program

Strategic Priority Area: Improving Lives Now

Aims to provide people who have life limiting conditions the opportunity to exercise choice and receive high quality care at home, harnessing improved and better coordinated supports and services that meet their individual needs.

Program objectives:

  • Improve access to palliative care at home and support end-of-life care systems and services (in primary health care and community care)
  • To enable the right care at the right time and in the right place (to reduce unnecessary hospitalisation)
  • Generate and use data to support continuous improvement of services across sectors
  • Use available technologies to support flexible and responsive palliative care at home, including in the after-hours.

These objectives will contribute to achieving the following intended overarching outcomes of:

  • Improved capacity and responsiveness of services to meet local needs and priorities
  • Improved patient access to quality palliative care services in the home
  • Improved coordination of care for patients across health care providers and integration of palliative care services in their region.

Education & training funding elibility

Funding is open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.

Workforce Locum support and R&R funding criteria

  • Available to primary care services in disaster impacted communities within the Healthy North Coast footprint.
  • Available to support short-term workforce coverage, allowing clinicians to rest and recover.
  • Workforce-support funding in total is capped for each site, over a 12-month period:
    • $10k for GPs and/or
    • $5K for nursing and/or
    • $5k administration support and/or
    • $5K allied/pharmacy and other.
  • Funding is not to be used to fill gaps in staffing that have not been able to recruit to and not to replace existing staff.
  • Healthy North Coast will assess requirements and approve available funding directly with the service requesting support.
  • Priority will be given to sites that have immediate, short-term workforce support needs.
  • Requests will be reviewed and supported on a case-by-case basis.
  • Program funding administered via RCTI Agreement (Recipient Created Tax Invoice) to be paid monthly, or on completion of the placement (whichever comes first).
  • Practices will be required to complete a request for payment form monthly, or on completion of the placement (whichever occurs first).

Wellbeing Flexible Funding Criteria & Eligibility

  • Open to all primary care providers within disaster affected communities across the Healthy North Coast footprint.
  • Activity must be purposeful, with the aim of increasing the wellbeing of your team.
  • Requests will be assessed on a case-by-case basis, with funding allocated based on team size.*
  • Following approval by Healthy North Coast, funding will be administered via RCTI Agreement (Recipient Created Tax Invoice) upon providing proof of expenses.
  • Funding cannot be used for the purchase of alcohol, or any other goods or services where the vendor cannot quote their Australian Business Number.
  • Planned activities must occur prior to 30th June 2024.
  • Funding will not be available for retrospective activities.
*Team Size
(Total staff and contractors)
Funding Available
Small (1-5)$500-$1500
Medium (6-20)$1500-$4000
Large (>20)$4000-$5000