Making relocation a ‘Welcome Experience’ for essential workers

The Welcome Experience team have shared their work and a little bit about what they do, especially for staff working in Residential Aged Care. Please read on to find out more!

The transition to a new community can be challenging, especially for those who dedicate their lives to caring for others. That’s where The Welcome Experience comes in.

We’re a free, locally delivered service funded by the NSW Government, and we’re here to help essential workers and their families settle into regional life. We believe that a supported start leads to a sustainable, long-term commitment. By partnering with us, you can give your new team members the resources they need to thrive, both at work and in their new community.

Our goal is to make the relocation process as smooth as possible. We offer personalised support to make new employees feel informed, connected, and truly at home. Our services include:

• Relocation support: We help new workers navigate the housing market, find a place to live, and settle in.
• Local orientation: We provide essential information on schools, childcare, public transport, and other important services.
• Community connection: We introduce new residents to local groups, activities, and opportunities to meet people with shared interests.
• Ongoing wellbeing: We provide regular check-ins to ensure new team members feel supported long after their first day.

The Welcome Experience is available to a wide range of essential workers who make the move to regional living. This includes both government employees and non-government workers in key industries.

Whether your new hire is coming from across the state, interstate, or overseas, we’re here to help them land well and stay long-term.

Let us be an extension of your onboarding process. The Welcome Experience is designed to complement the fantastic work you’re already doing, giving your new staff a more connected start in our region.

Take action today! Contact our team to learn more about how we can support your new employees and make their welcome a truly great one.

• Sarah Soto – Local Connector, Coffs Coast: sarahsoto@becc.org.au
• Helen Mansfield – Local Connector, Mid North Coast helen@rdamnc.org.au
• Lisa Richards – Local Connector, Northern Rivers welcome@rdanorthernrivers.org.au

To find out how The Welcome Experience can support you in your business at nsw.gov.au/twe-regional-business