Strategic Plan 2023 – 2030

Our role

Healthy North Coast commenced operations in 2012. We are a not-for-profit organisation whose principal activity is to enable better health for North Coast communities.

We believe there is no wrong door, all North Coast residents should be supported to have their health needs met regardless of how and where they enter the health system.

As one of Australia’s 31 Primary Health Networks (PHNs) funded by the Australian Government’s Department of Health, Disability and Ageing, we work to streamline health services, particularly for those at risk of poor health outcomes, and to better coordinate care so people receive the right care, in the right place, at the right time.

Our areas of impact

We champion excellence in planning, commissioning and person-centred care, driven by curiosity, compassion and continuous improvement – this is underpinned by our focus on monitoring and evaluation.

We aspire to lead system integration across the region – creating lasting impact and ensuring the value of primary and community care is recognised and celebrated.

We communicate with purpose and clarity, sharing stories that centre on people and strengthen our region.

We embrace reform with confidence and are proud to be innovators shaping the future of health care.

We actively listen to communities and prioritise needs so that resources reach those where they will make the greatest difference.

We strengthen the primary healthcare system to empower every North Coast resident to live their healthiest life.

We act with intention to close the gap in health outcomes, walking alongside and directed by Aboriginal Community Controlled Health Organisations, and upholding a genuine ‘no wrong door’ approach to care.

We support collaborative action to improve housing, education, the economy and other social determinants of health with health, social and local government stakeholders.

We collaborate with partners across health and social care, including Aboriginal Community Controlled Health Organisations and Local Health Districts, to build a connected and resilient health system for the North Coast.

We lead with responsibility – reducing waste, planning for climate impacts and natural disasters, and optimising our workforce, resources and technology for long-term impact.