Each element of our QMS helps us to achieve our overall goals, which are to:

• meet our customer and organisational requirements by:
  • identifying and prioritising the needs of people in our region and addressing identified gaps in primary health care
  • building health workforce capacity and the delivery of high-quality care through working closely with general practitioners and other health professionals
  • integrating health services to create a better experience for patients, encouraging better use of health resources and eliminating service duplication
• ensuring compliance with regulations and the provision of products and services in a cost-and-resource-efficient manner.

Our QMS has many benefits, enabling Healthy North Coast to:

• define, improve and manage our processes, creating better process integration
• reduce waste, prevent mistakes and rework
• instil confidence in our organisation and improve stakeholder satisfaction
• facilitate and identify training opportunities
• improve evidence for decision making
• lower organisational costs
• communicate a readiness to produce consistent results
• create a continual improvement culture