Mid North Coast Hospital Admission and Discharge Notifications Pilot

Hospital admission and discharge notifications (ADNs) are intended to improve the flow of information to the GP about a patient’s health journey beyond primary care.

The Mid North Coast ADN pilot has been designed by eHealth NSW’s Integrated Care Program in partnership with the Mid North Coast Local Health District (MNCLHD).

The pilot starts in late September 2020 and will run for six months — real-time admission and discharge notifications will be sent for patients who nominate a regular GP who is listed correctly in the MNCLHD address book.

Clinician experience and feedback will inform the pilot evaluation.

Awareness of admission (means I) can talk with clinical staff if we have important information that they need for care of the patient. Can also contact family and arrange supports etc and be aware that patient may need to (see) us after discharge and arrange early DC review especially if DC summary is not timely eg orthopaedic admissions.

Watch this video to hear from local GPs involved in the MNCLHD Working Group — Dr Adrian Gilliland and Dr Gull Herzberg.

Overview

Notifications, sent as an event summary, will be delivered from MNCLHD facilities to the patient-nominated GP via secure messaging. Click here to see example notifications.

Event summaries will include:

  • ED discharge notification
  • COVID-19 Clinics notifications
  • Admission notifications – inpatient, including when a patient is transferred from ED to an inpatient ward
  • Discharge notification – inpatient

MNCLHD pilot resources:

This solution is also being piloted in South Eastern Sydney and Illawarra.

What's Involved

1. Update your contact information:
The secure delivery of patient information to the right person is dependent on accurate contact and addressing information. MNCLHD relies on general practices and AMSs telling them when a new staff member joins their service or when their practice details change – this helps keep the LHD ‘address book’ up to date, ensuring outbound hospital notifications can be sent/received.
Click here to update MNCLHD with your latest practice and GP information.

2. Educate your patients:
Admission and discharge notifications are sent directly to a patient’s nominated GP, so it’s important that your patients know who is their regular, or primary, GP by name. Some practices encourage patients to keep their GP’s business card in their wallet or phone case.

3. Provide feedback about your ADN experience:
Practices will be invited to provide feedback during the pilot through two questionnaires — at three months and six months. GPs and practice staff can provide feedback/suggestions

Contact for more information

Level One Support:
Click here to browse FAQs and find more information.

Level Two Support:
Contact your Healthy North Coast Primary Health Coordinator (PHC) or Aboriginal Health Coordinator (AHC) for general support needs or questions about the pilot. See contact details below.

Level Three Support:
Contact the MNCLHD working group to provide feedback or suggestions

Coordinator Contacts

Our organisation highly values our front-line partners in general practice, allied health, the Local Health Districts, as well as the wider health, mental health, and social service sectors.

The first point of contact for partner organisations and professionals seeking to improve joint health outcomes in the North Coast is the regional Primary Care Coordinators listed below.

Aboriginal health is a key priority for our organisation. We are committed to improving health outcomes and equitable outcomes across our region.

We have a dedicated Aboriginal Health Team to ensure Aboriginal health priorities across the North Coast are led by and identified in consultation with the Aboriginal Community Controlled sector (ACCS), Aboriginal people and communities.

We'd love to hear from you

Username: manchealth
Password: conn3ct3d

Screen Shot 2020-05-15 at 12.10.20 am

Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.

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Contact our Education Team

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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour