Management of adults with COVID-19 by general practice

This initiative supports the Management of Adults with Mild COVID-19 Illness: GP Response Framework (the Framework).

The Framework was compiled in consultation with the Public Health Unit and North Coast GPs, to support GPs and Aboriginal Medical Services manage adult patients with mild COVID-19 via telemonitoring, in cases where general practice is determined as the most appropriate setting of care.

Please also see the PDSA on increasing practice capacity to deliver high-standard patient care remotely due to COVID-19 pandemic  from Dr Lerm’s Surgery in Woolgoolga. It shows great work by the team at Dr Lerm’s (in 2020) to maintain quality care while converting to teleheath. Thanks to the team from Dr Lerm’s for sharing their experience.


Healthy North Coast has worked with local GPs, the Local Health Districts and Public Health Unit representatives to develop Management of Adults with Mild COVID-19 Illness: GP Response Framework and supporting resources. In the event of an outbreak the following resources are available to general practice:

What's Involved

To access support under the Management of Adults with Mild COVID-19 Illness: GP Response Framework:

  1. Contact your Primary Health Coordinator or Aboriginal Health Coordinator as soon as patient management has been transferred to the practice. They will make a virtual patient care kit available to you as quickly as possible.
  2. Work within your practice to designate PNs to provide daily follow up for COVID-19 positive patients (consider training on managing patients with mild COVID-19) and allocate protected time.
  3. Complete the request form below (in ‘express your interest’) to access financial remuneration.  Remuneration is available for administration, care coordination, proactive nurse led care and postage and handling for the delivery of the virtual patient care kit. Please see page 5 of the Framework for details of amounts and upper limits. To complete the request form, we require a signed recipient created tax invoice (RCTI) agreement with Healthy North Coast. An RCTI is a single form requiring the signature of a practice owner or delegate. This will allow Healthy North Coast to provide payment without you needing to provide an invoice. Practices who have participated in other programs with Healthy North Coast before will already have one of these. When submitting the form, you will also agree to:
    • not charge additional gap fees to patients for the nursing service
    • provide some qualitative feedback on the experience.

Once you have attached your RCTI and submitted the request form, payment will be to your nominated bank account.

You may request financial remuneration for multiple patients in the one submission or you may make individual requests over time (as patients come through your care). Retrospective requests are preferred.

Contact for more information

For more information please contact your Primary Health Coordinator or Aboriginal Health Coordinator, contact details below.

Coordinator Contacts

Our organisation highly values our front-line partners in general practice, allied health, the Local Health Districts, as well as the wider health, mental health, and social service sectors.

The first point of contact for partner organisations and professionals seeking to improve joint health outcomes in the North Coast is the regional Primary Care Coordinators listed below.

Aboriginal health is a key priority for our organisation. We are committed to improving health outcomes and equitable outcomes across our region.

We have a dedicated Aboriginal Health Team to ensure Aboriginal health priorities across the North Coast are led by and identified in consultation with the Aboriginal Community Controlled sector (ACCS), Aboriginal people and communities.

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Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.