This is a More Involved QI – includes free access to Medicoach
Rolling out COVID-19 and influenza vaccines in the first half of 2021 is a challenge and may understandably cause increased stress and anxiety in general practice. Health professionals will have to manage a range of reactions from their patients, including defensiveness, anger and fear.
There are three key strategies for increasing the capacity of frontline staff to manage anxious or demanding patients during this time:
Increase or maintain the capacity of frontline staff to manage anxious or demanding patients during the COVID-19 and influenza vaccination rollouts.
75% of frontline staff report increase capacity to manage anxious or demanding patients. See sample survey as an example measure.
Healthy North Coast has contracted Kim Poyner of MediCoach to provide you with short term assistance on this improvement. Consultations with Kim are specific and unique to your practice and come with practical tools and advice. To access Kim please contact your Primary Health Coordinator or use this form.
Our organisation highly values our front-line partners in general practice, allied health, the Local Health Districts, as well as the wider health, mental health, and social service sectors.
The first point of contact for partner organisations and professionals seeking to improve joint health outcomes in the North Coast is the regional Primary Care Coordinators listed below.
Aboriginal health is a key priority for our organisation. We are committed to improving health outcomes and equitable outcomes across our region.
We have a dedicated Aboriginal Health Team to ensure Aboriginal health priorities across the North Coast are led by and identified in consultation with the Aboriginal Community Controlled sector (ACCS), Aboriginal people and communities.
Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.
Social workers, psychotherapists and counsellors are ineligible to list in the directory.
By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.
No, the directory is a free service provided by Healthy North Coast.
This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.
It also has a range of advanced search options and supports printing and bookmarking of search results.
You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.
You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.
Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.
We will also send you an email every three months (90 days) prompting you to check that your information is up to date.
You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.
We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.