How My Health Record Saved Further Pain and Discomfort for a Dental Patient

Drs Graeme Helms and Brendan White have been in practice since 1996. They’ve continued a family dental practice first established in 1935.

Helms and White Dental in Lismore was one of the first dental practices to adopt My Health Record in our region. NCPHN’s My Health Record team has now helped almost 500 health organisations to connect to My Health Record.

NCPHN recently had a chat with Brendan White about an encounter with a patient who came in with a very sore tooth. Brendan was able to treat the patient quickly and confidently after checking their My Health Record.

“We began our investigation and found the patient had a tooth abscess and the tooth would have to be removed,” Brendan said.

In cases like this, dentists will normally check the patient’s medical background and their medications. In particular, whether the patient is taking blood thinning medications and the dosages involved.

“The patient mentioned they have diabetes and had previously had a stroke. They were not sure about medications they were taking and thought they might be on blood thinners,” Brendan explained.

“I couldn’t safely proceed without the patient going away to double check their medications. This would mean they would have to obtain another dental voucher, re-book with us and come back once their medications had been clarified.”

“We didn’t want to send them home like that, so I asked if they had a My Health Record. The patient wasn’t sure if they had a record but they were happy for us to check and to take a look.”

Brendan and his team logged into My Health Record to check the patient’s health information. Ninety per cent of Australians now have a record. As a default, most will have two years of Medicare MBS and PBS data available for review by treating practitioners.

“We were able to quickly clarify that blood thinners had not been prescribed for the patient. So we could safely undertake the procedure right there and then. We were then able to send them home to recuperate rather than continue to suffer with further pain.”

Brendan encourages all dentists to become registered and emphasises that access to the patient’s My Health Record allows safer treatment and a better outcome for the patients overall health.

For more information visit www.myhealthrecord.gov.au or ask your regular GP to upload a shared health summary for you.

Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


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Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
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0437 027 751
02 6618 5445
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Krissi Devlin
Education and Events Coordinator MNC
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0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

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