Improve consumer access through modifications to the general practice booking system

General practice is broadly accepted as the cornerstone to effective primary healthcare with a pivotal contribution to make to the delivery of better health outcomes[1]. Working to ensure access to appointments for acute and routine primary health care is a requirement of the RACGP Accreditation Standards 5th edition in criterion GP1.1. See responsive system for

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Develop systems of care in general practice for people diagnosed with dementia and their families

Dementia is the second leading cause of death in Australia and the leading cause of death for women1. The North Coast region has one of the highest incidents of dementia in Australia. By 2041 it is predicted 32% of the HNC population will be over 65, with the largest growth in the 75+ age group2 

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Establish a wound management clinic in general practice

An estimated 345,000 people in Australia live with chronic wounds costing the health system 2.85 billion annually. Wounds can result in long term pain, decreased mobility, lost productivity and reduced physical and psychosocial wellbeing. Chronic wounds are wounds that have not progressed through the stages of healing normally. They may heal at a much slower rate, heal only partially or

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Approaching patients to register on Voluntary Patient Registration (VPR)

The Australian Government’s new primary healthcare reform plan, Future focused primary health care: Australia’s Primary Health Care 10 Year Plan 2022–2032 focuses on strengthening primary healthcare as part of the health system, and providing an agenda for primary health care reform over the next decade. The plan consists of two major foundations, telehealth as the centrepiece, and

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Improve data quality and teamwork to inform preventative reminders process

Reminders are used as a prompt for patients for preventive health promotion and activities. By reflecting on the patient, both on an individual level and as a part of a wider population, general practices hold enormous potential to improve health outcomes, broader determinants of health, and the cost of healthcare. Putting preventive recommendations into practice

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Improve and maintain team wellbeing, communication and empathy

General practices often play a central role in the provision of healthcare to communities in the immediate, acute phase of emergency situations, and on an ongoing basis for the long-term recovery of individuals and their broader community. Challenging times, such as a natural disaster or pandemic, may understandably cause increased stress and anxiety. It is

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Improve health literacy

60% of Australian adults have low health literacy. This means more than half of the people who visit our health services have trouble understanding day to day health information. Low health literacy is linked to poorer health outcomes, including lack of knowledge about medical conditions, lack of engagement with health care providers and increased hospitalisations.

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Embed falls screening and prevention into general practice

One in three people aged 65+ years fall every year. It is the leading cause of hospitalisation in older adults (41%) and costs an estimated $3.9 billion nationally each year*.  Many people believe falls ‘just happen’ as you get older, but falls are not an inevitable part of ageing. Fall risk is multifactorial and linked

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Improve the patient experience for a person with mental illness

This quality improvement activity will provide your practice with evidence-based information and resources to become a Mental Health Literacy Responsive Organisation. “Improving mental health literacy is associated with early help seeking, which, in turn, is more likely to lead to improved long-term outcomes for individuals”  Christine Morgan CEO of the National Mental Health Commission. “Mental

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Improving general practice engagement with transgender and gender diverse people

The needs of the transgender, gender diverse and non-binary (TGDNB) people are an important aspect of delivering patient centred care in general practice. Primary care environments need to be supportive and inclusive of all gender identities and expressions of gender identity. This is important because negative experiences within primary care can lead to future hesitation

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Improve patient wellbeing and social connectedness

A ‘loneliness epidemic’ has been used to describe modern-day society, particularly following COVID-19 and the resulting lockdowns. Recent survey data shows that around one in four Australian adults are lonely and one in two (50.5%) Australians feel lonely for at least one day a week (Australian Loneliness Report by Australian Psychological Society). The contribution social

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Move to patient care via videoconference during high levels of community transmission

Important changes were made to telehealth MBS item numbers on 15 December 2021. The item numbers are now permanent and: include unrestricted access for patients who are subject to COVID-19 public health orders requiring isolation or quarantine without needing to demonstrate an established clinical relationship with their telehealth provider will be included in the calculation

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