Community Members

Flood Support

Information for North Coast communities

Our North Coast communities have been impacted by an extreme weather event that caused widespread flooding.

If you are in an impacted area, support numbers and information links are available below.

Healthy North Coast is working with local emergency responders and primary health care services to help our affected communities.

Emergency Information and Support

For emergency help in floods and storms, call NSW State Emergency Services (SES) — 132 500
In life-threatening emergencies, call triple zero (000)
For current evacuation orders, visit the NSW SES website or follow them on Facebook
For weather warnings, rainfall and river conditions, visit the Bureau of Meteorology website
For road closures, visit the Live Traffic website or My Road Info

General Practice and Pharmacy

Some general practices, Aboriginal medical services, pharmacies and allied health providers have been impacted by the floods. Please contact your health provider before attending to ensure they are open.

You can use the National Health Service Finder to locate a health service near you.

Healthy North Coast GP Telehealth Service

Healthy North Coast has established a free 24/7 GP telehealth service to support people affected by the severe weather and flooding on the NSW North Coast.

Residents in flood-affected areas who are not able to get an appointment with their regular GP can phone the service on 1800 931 158 to organise a phone or video appointment any day of the week.

The Healthy North Coast postcode checker will tell you if you can use this service.

Telehealth

Residents in flood-affected areas are now able to access telehealth with an available GP, even if you have not seen that GP before.

See our Telehealth page for more information.

Mental Health

Mental Health Support

Floods can affect everyone in the community, not only people directly dealing with loss of property or possessions. If you feel in need of mental health support, there are services ready to help you through the difficult times.

Connect To Wellbeing
1300 160 339
Monday to Friday, 8.30am – 5pm

Call Connect to Wellbeing and be directed to the right information or service that best suits your needs, including:

Healthy Minds

Free counselling program – up to 10 sessions with a mental health professional trained to support you through challenging times. Services are available in person or over the phone. A GP referral is not required.

Telehealth

Up to 10 free telepsychology sessions using your smartphone, tablet or computer.

Medicare Better Access

Visit your GP for a referral to a Medicare-registered mental health professional, such as a psychologist or mental health social worker, to access up to 20 counselling sessions. A Mental Health Treatment Plan is required. Fees may apply.

Self-Care

Recognise that you’ve been through a distressing time.
Don’t get angry with yourself for being upset.
Remember that there is no right or wrong way to feel.
Don’t suppress your feelings — share them with people you trust when you are ready to do so.
Rest if you’re tired. Physical exercise is also important.
Let friends and family know of your needs — when you feel tired, need time out, want to talk or be with someone.