are safe places for consumers, their support networks, and staff. It
will explore practical tips and strategies for responding to difficult
situations using a trauma informed, person centred and strengths based
approach.
Difficult situations in the context of service delivery can occur when a
person accessing a service presents with behaviours that appear to be
‘challenging’ or ‘concerning’. Difficult situations can arise when a
consumer accessing a service is feeling frustrated, anxious, threatened
or confused, or they are in a situation that triggers memories of past
trauma.
The event will provide
- an overview of important elements that support the resource;
- practical trauma informed strategies to respond to difficult situations;
- an opportunity to network and build referral pathways with other services and sectors to enhance collaborative practice;
- a chance to hear from consumers and workers from non-government services about best practice for providing safe services;
- a space to gather, eat and connect with other workers across the non government sector.
Please note: Registration to this event is prioritised for NGO sector attendees. Other interested participants are welcome to register, however you will be contacted by NADA to confirm your attendance.
Discussion, presentations and activities will be facilitated by:
- Michelle Ridley (Clinical Program Manager, NADA)
- Sarah Etter (Clinical Director, NADA)
About the resource
Over recent years, particularly as a result of the COVID-19 pandemic and
environmental disasters such as bushfires and floods, the demand for
support services from the non government sector has increased. In
Australia, service providers (e.g. housing, domestic and family
violence, alcohol and other drugs, children and youth) have experienced
an increase in complexity and need, with people presenting for support
with multiple issues. Some practitioners have reported also needing to
manage more difficult situations in the context of delivering services.
This practice resource provides information and practical tips for
frontline workers across the non government sector, for responding to
difficult situations using a trauma informed, person centred and
strengths based approach. The resource discusses the impacts of trauma
and how this affects people’s responses to situations. It also provides
practical strategies for reducing the likelihood of a difficult
situation occurring within a service.
The resource and workshops are supported by funding through the Social
Sector Transformation Funds from the Department of Communities and
Justice (DCJ) via the Association of Children’s Welfare Agencies
(ACWA).
For more information, contact Michelle Ridley at [email protected] or (02) 8113 1306.
