Connect to Wellbeing:
Healthy Minds Intake

Intake for the Healthy Minds program has transitioned to become part of the Connect to Wellbeing service being delivered by Neami National. This transition is part of a broader intake, assessment and referral service for mental health and drug and alcohol supports across the North Coast.

Neami National are a community-based mental health provider with over 30 years’ experience supporting better mental health and wellbeing in local communities. Neami’s experience of working in close partnership with local GPs and service providers to deliver successful intake, assessment and referral services will be highly valuable to help us achieve better mental health and wellbeing on the North Coast.

Connect To Wellbeing is a free counselling service for people experiencing mild to moderate mental health concerns, and who are unable to afford services provided by mental health practitioners in private practice.

To be eligible people must fit into one of the priority groups and be currently experiencing financial distress.

Connect To Wellbeing Priority Groups include:

  • Aboriginal and Torres Strait Islander people (ATSI).
  • People from Culturally and Linguistically Diverse Backgrounds (CALD).
  • Children up to the age of 12. Children should be experiencing, or at risk of developing an emotional or behavioural disorder.
  • Homelessness or people at risk of becoming homeless.
  • Perinatal women from 20 weeks up until one year after giving birth. (PERI)
  • People at moderate risk of suicide and/or self-harm (SPS).

Eligible people receive 12 counselling sessions (18 for Suicide Prevention Service), usually 60 mins in duration, with a mental health practitioner such as a psychologist or mental health nurse or social worker. In these sessions people are provided with strategies and techniques to manage their mental health concerns.

To improve accessibility to mental health treatment, Connect To Wellbeing services are delivered in a variety of settings including community organisations, medical centres (including Aboriginal Medical Services) and the private rooms of mental health practitioners. In some cases, home visits are available.

Mental health practitioners include psychologists, mental health social workers, mental health nurses, mental health occupational therapists and Aboriginal and Torres Strait Islander health workers. Connect To Wellbeing practitioners have agreed not to charge a gap fee, thus there is no cost for the person to receive Healthy Minds services.

Connect To Wellbeing is funded by North Coast PHN.

To be eligible, the person must fit into one of the priority groups mentioned above and either have an Australian Government Health Care Card or be currently experiencing financial distress and live on the North Coast of New South Wales.

Connect To Wellbeing is for people who are experiencing mild to moderate mental health concerns such as anxiety, depression, trauma and post-traumatic stress disorder as well as other common mental health conditions.

The types of therapies provided include cognitive behaviour therapy, interpersonal therapy, psycho-education and relaxation strategies.

Reports for medico-legal court matters cannot be provided by the Connect To Wellbeing service.

Connect To Wellbeing services are available by completing a Connect To Wellbeing referral form and returning to by fax or email.

Referrals should be faxed to our confidential fax on 02 8212 8936 or can be emailed to: [email protected]

Connect To Wellbeing Intake will then process and advise the referral organisation if unacceptable or provider if approved so then the client can be advised and appointments/further arrangements can be made.

Eligible health professionals and organisations are able to recommend that someone be referred to Connect To Wellbeing. Connect To Wellbeing Practitioners are unable to self-refer.

  • General Practitioner
  • Mental Health Nurses
  • Psychologists
  • Psychiatrics
  • Paediatricians
  • Obstetricians
  • Maternal and child health nurses
  • School Psychologists / Counsellors
  • School Principals / Deputy Principals
  • Directors of Early Childhood Services
  • Hospital Accident and Emergency Department staff
  • Hospital Acute Mental Health team
  • Hospital ward discharge staff
  • Community Support Organisations (Social Workers/Case Workers)
  • Medical Officers in non-government organisations

On the referral form, a preferred Connect To Wellbeing practitioner can be nominated from the practitioner lists at the top of this page.

Alternatively, Neami National can select an appropriate practitioner for the person seeking psychological support dependent on locality and practitioner clinical interests.

When suicide is the prime mental health concern, referrals can be made to the Connect To Wellbeing Suicide Prevention Service on the same single referral form. The service provides intensive support for a six-month period with up to 18 sessions. People can access this service without a mental health treatment plan in place but must visit their GP for a mental health treatment plan within 3 months of referral. Eligible people can then be stepped across to one of the Connect To Wellbeing Priority Groups or continue care under Better Access (Medicare).

In line with standard processes, a progress report from the mental health practitioner should be provided, supporting a K10+ after six sessions, and may include a recommendation for an additional six sessions.

Community organisations are often well placed to identify people who could benefit from psychological support. Community organisations with a Connect To Wellbeing practitioner on-site are able to complete an application for a referral. Other community organisations that would benefit from having a mental health practitioner on-site should contact the Connect To Wellbeing team using the contact details below.

For all general enquiries regarding referrals please call 1300 160 339.

For provider enquiries relating to payment, contract management including insurance (credential requests), please contact North Coast PHN on 1300 137 237.

Contact Neami National:

Phone:  1300 160 339
Fax: 02 8212 8936
Email: [email protected]

Download Referral Form

Crisis and Emergency Services

Connect To Wellbeing is not a crisis service. Please contact one of the below services that can offer assistance 24 hours a day.

Triple 0 (Ambulance, Fire, Police) 000

Lifeline 13 11 14

Kids Helpline 1800 551 800

Suicide Helpline 1300 651 251

Suicide Call Back Service 1300 659 467

For provider enquiries relating to payment, contract management including insurance (credential requests), please continue to contact North Coast PHN on 1300 137 237 for now. Please do not call direct staff lines.

Agency: Neami National


Regionwide (North Coast)

Phone: 1300 160 339

Update provided 21 April 2022.

As you know, Lismore Skin Clinic in Molesworth Street was destroyed in the recent floods, and we are trying to rebuild the site as soon as we can.

In the meantime we will be moving to St Vincent’s Hospital Specialist Medical Centre – Level 4, Suite 12 – 20 Dalley Street Lismore.

We hope to be up and running in the next two weeks (by early to mid May 2022) and our receptionists will soon begin calling our patients to rebook their appointments and catch up with their needs.

Once we have a firm opening date we will update this notification.

Our email address – [email protected] and our phone number – 02 6621 3500 will remain the same as in the past. Only the address changes for a while.

We look forward to seeing you soon in our new premises.

Many thanks for your patience and understanding in these heartbreaking times – stay safe.

Dr Gudmundsen and the Team from Lismore Skin Clinic


Contact our Education Team

  • This field is for validation purposes and should be left unchanged.

Nigel Cronin
Senior Manager, Education
[email protected]
0437 169 786
02 6627 3390
Based on Bundjalung Country in Lismore

Bronwyn Thirkell
Centre for Healthcare Knowledge & Innovation and Education and Events Coordinator NNSW
[email protected]
0437 027 751
02 6618 5445
Based on Bundjalung Country in Ballina

Krissi Devlin
Education and Events Coordinator MNC
[email protected]
0447 407 473
02 6659 1808
Working days: Monday Thursday.
Based on Gumbaynggirr Country in Coffs Harbour

Mental Health Practitioner Directory

Frequently Asked Questions

Any AHPRA or AASW registered mental health practitioner providing services in the Mid North Coast and/or Northern NSW.

Social workers, psychotherapists and counsellors are ineligible to list in the directory.

By listing, you will let GPs, other referrers and consumers know that you are practising in Mid North Coast and/or Northern NSW. You can provide information such as where you are located, the services you provide, the population groups you support and your clinical interests.

No, the directory is a free service provided by Healthy North Coast.

This directory enables you to provide real-time information about your availability to accept referrals, as well as how long people may have to wait for an appointment. You can update this information as your availability changes. This will help GPs and other referrers ensure they only refer clients to practitioners who have the capacity to see them.

It also has a range of advanced search options and supports printing and bookmarking of search results.

You can choose to display your email address and your phone number so that people can contact you directly. You may prefer not to display these, in which case people can contact you by completing an enquiry form located in the Directory. Your choices can be updated anytime.

You can indicate wait times for an appointment for a new client or that you are currently unable to accept new referrals. You can also choose whether to display or hide your contact details. You can update your choices at any time.

Yes, you can update your listing or remove it at any time by clicking the “update practitioner details” button on your listing. You will receive a secure website link to your nominated admin email that will enable you to make changes, delete or put your listing on hold. You can also show when you are taking extended leave or are not available for a specific period, rather than completely removing your listing.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date.

You will be responsible for managing the information in your listing and ensuring that it is up to date. You will also be asked to check the information before it is published in the directory.

We will also send you an email every three months (90 days) prompting you to check that your information is up to date so that the directory displays accurate information.

You can read the full Terms of Use by clicking here.